United Heating Cooling and Plumbing

I have used United several times, the last of a long string of plumbers in my search for a good one. This time, the city water line broke, and United came asap to locate the break under the street for them, assuring me it was not my responsibility. They are prompt, reasonably priced, and very nice from office to repair person. Recommend!

First call was scheduled for 12-5. They showed at 8:03 am. I asked for afternoon because I had a doctor's appointment. They determined I needed a new water tank. He didn't even give me options on brand & size, just quoted a price & the one I bought from them 5 years ago had a crack! He told me they'd be back the next morning as a 1st appt. I made afternoon plans. When they hadn't shown up by 11am, I called the office. Guess what - appointment is scheduled 8-12 & I want 1st on the list. It's almost 11:30 - they just got here & I have to change my afternoon plans.
UPDATE - the dispatcher called, owned the scheduling error & apologized. This means I went from a 2 rating to a 5 rating! Only when you mess up, own it & fix it (which they more than did) can you say you have great customer service!

We called United to check out our leaking hot water heater & dripping washer water valve. Bobby came out and did a thorough assessment & explained our alternatives. We decided to replace the water heater. Bobby did a very professional job in installing the new water heater as well as the new washer valve. He answered all my questions about caring for the hot water heater. We were very happy with Bobby's work & United's bill for the work performed. I would recommend them highly for any plumbing work.

I had no idea what to do when our AC went out. I remembered United and called them. Tech came the next day and told me a new AC was need and the service department would help get everything setup. From my first time talking with Mark I knew I made the right decision to use United. No pressure just gave me options to choose from in my price range.
The installation team Kyle and Isaac got to my house early and were done with my new furnace and AC unit in no time. Both were friendly and took time to show we how to use the new thermostat. Plus took time to explain the whole process and my paper work. I also like that I was able to log on to the company website and enter my invoice number and pay with my credit card. So no one had to take my information. Plus the company has a program if needed where you can finance for 18 months zero interest.
Definitely will be using them for all my services in the future.

We are very pleased with the installation of our new furnace, A/C, thermostat and water heater from United Heating and Cooling. We got bids from several companies but found United to be the most reasonable. John, salesman, was very responsive and knowledgeable. He provided us with several options and explained them well. Isaac and Kyle, installers, were courteous, efficient and thorough. They took care to leave the area clean. It took them only seven hours to install the the equipment we bought, and everything works great. We highly recommend United Heating and Cooling to everyone.

Anthony is hands down the best tech I have worked with. Personable and knows his stuff.

United Heating & Cooling team did a outstanding job all the way from estimating the replacement of our HVAC system to the great job their team did when installing it. They are the tops in the business. Be sure to give them a call before you do business elsewhere.

Thanks again for the great service United Heating & Cooling provided.

I have used this company for furnace maintenance for years. When we felt we needed to replace our 19 year old furnace Rob came out and gave us a bid promptly. Two very nice young men came out to install it. They answered all my questions and seemed very knowledgeable. They also helped us download the “Jetson’s “ like phone app! They respectfully wore masks at my request. In general, I felt comfortable with them in my home.

Great experience. Process was flawless. Set up schedule. Contacted me day before the install date to confirm. They arrived early and installed the HVAC units in a matter of hours. Highly recommend.

Updated Review -
Since the original install, we've had a few issues with the outside unit and United has had to come out to service it twice. I have confidence in United and Lennox units, but I was starting to question if I may have gotten a lemon. I called and spoke to the install manager who said he would talk with his install and repair techs to get a better sense of the overall situation. He contacted me that same day to say that they wanted me to have piece of mind and they were going to replace the outside unit. Their customer service is top notch and they stand by their products. I would give them 6 stars if I could.

Had an excellent experience with United Heating & Cooling. Had some HVAC issues that were not resolved.
United diagnosed the issues, ordered parts & completed the service.
Their concern with my satisfaction is something not seen very often. They really took ownership of the resolution. That is very appreciated.
Many Thanks to Joey for taking charge, to Chad for the installation & to both for bringing it to closure. The entire process was “above & beyond” any expectations I had.
Thank you, United team.