United Heating Cooling and Plumbing

Our experience with United Heating and Cooling was a good one. Those in the office who set up our appointment were kind and courteous. The technician was both knowledgeable and kind. An overall good experience. I recommend.

Furnace went out and called United. They said they could get there the next afternoon (this was on a cold day when no one else could). Supposed to be there between noon and 5pm. Called frequently to let me know they were running late because of the number of calls. The technician that came out (Donald) was very professional and made the repair quickly. They are VERY professional and would highly recommend.

First visit by this Company, so not much to give detail on.
We started a Yearly Service contract with this company because our Family members have used this company and liked their service.
The person showed up on tame.
He checked our furnace, checked our AC and our thermostat. He found a refrigerant leak and hopefully fixed the leak. He found nothing wrong with our thermostat at this visit. The thermostat still does not work well. He suggested we call KCP&L to get a Free thermostat if our thermostat continues to malfunction. The thermostats he installed were good but very expensive. We called KCP&L and we are having a free, high tech thermostat installed by KCP&L in September.
He charged us nothing for the AC part that hopefully fixed the leak and did not charge us for the refrigerant he replaced.
Annual fee for Spring and Fall service was reasonable.
We hope not to see them again until our scheduled Fall service.
We hope to have a long term relationship with this Company.

Brian York designed very effective ductwork for my attic air handler and air conditioner to solve difficult problems caused by another company. Derrick and George worked very hard in a hot attic all day and did careful, thorough, and excellent work solving multiple problems. I recommend them and United very highly. Bernard J. Sullivan, Ph.D.

They installed HVAC. They come out twice a year to maintain the system. They also put in a new humidifier which they also maintain. The tech answers all of our questions.

Thermocouple went out on my dad's furnace. I called United to schedule a technician to service it @ 9:30 am. Said they could be out between noon & 5 pm. Thirty minutes later they called and said a technician could be out within the hour. Chad was very professional, stuck with the job. It was a Coleman brand furnace from 1971 in a mobile home. It took a couple of hours, but with some wisdom from myself and holding the flashlight my father is warm again. My only suggestion is that they carry line wrenches. Thank you

Spring A/C maintenance: Tech called an hour earlier than time window, and called the wrong person. Luckily I was home [sick] so it was ok that he was early. Tech told me I was 2 lbs low of refrigerant but I had to ask many questions to find out what that cost, why it was low, how to stop the problem, etc. After many questions from me, I finally learned that I basically need a new A/C unit. I did not get offered a receipt at all and I had to write down what I could remember he told me (with a migraine) so I can move forward with getting new unit estimates. Tech also did not put things back where they were, which were in place for certain reasons. I have never had any problems with this company so I am very disappointed about yesterday's service.

Our furnace quit working so my son referred me to United Heating and Cooling. The tech that came to my house today(Chad B.) was very professional and efficient. After checking and checking he figured out what the problem was and had it running quickly. I really appreciate that he didn't give up and kept looking. He could have given up but didn't. Chad is an asset to the company and does excellent work. If we need help again, I would request him if possible.
Thank You

I have had a maintenance agreement with United Heating & Cooling for many years. I have always found them to be very reliable, professional, and trustworthy. The technicians have always been very friendly, courteous and on time.

We have used United Heating and Plumbing for over 15 years and they have always been reasonably priced, responsive and professional.