United Heating Cooling and Plumbing

I just had to have my entire air conditioning system replaced. This is never good news. United Hearing and Air was the second company I called. Dan came out and thoroughly inspected my system; explaining everything as he went. He then gave me several options and consulted me on what was best for my house. Dan was professional and really knew the business. My unit was replaced the very next week by an amazing crew of installers. I will never use anyone but United again. A honest, fair, expert company.

I would have given United Heating 5 stars but there time window is just too wide. Between 12:00-6:00, and he got to the house around 6:00.
Once the technician got there he was great. He remembered our house from his previous visit. He informed me of everything he did, and why.gave a lot of helpful tips for maintaining the life of the furnace. He put on his shoe covers before coming in and he was just so kind and professional at the same time.
Other then the time issue, the service was great.

United installed our HVAC during construction, and we have used them for regular maintenance ever since. We have never had any problems with the service, and the technicians that have been to our home have always been very courteous and helpful. I tend to be curious about what is going on during a service call, and I like to be informed about how my system works , so I ask a lot of questions and have always received good responses to them.

Jake showed up on time, got right to work installing water heater. Had to adapt to our set up and did it with no fuss or waste. When testing he found the ignition switch on the pilot was defective. While I was talking to the manufacturer he went into his truck and found one that worked. HIs initiative was most appreciated, as was his offer to take away the old water heater and cardboard box. Worked quickly and efficiently.

Since United installed the heating and cooling system in my home when it was new, I've continued to rely on them for service/maintenance for the past 11 years. Their charges are competitive. They make reminder & arrival calls. An added touch is emailing info about the service technician before he arrives. They address any questions I may have, are always polite, and thorough.

Had new A/C installed in 2015 also had preventive maintenance program,, each year they come out and check all the inside works in the ac and heating they do a great job,,
Today Adam came out and did a super job, I want him out here next time,, my capacitor was going out, the PM caught that at it was replaced, , Great Job United, thanks

Their field team is great, very helpful on plumbing and HVAC. Their office, dispatch and billing is disorganized and just not great. Can't send bills to the correct addresses and half the time mess up notes in service calls so the poor field team is having to adapt. The field is what ultimately matters but be prepped for a consistent headache on all other parts.

We were clients of Harris Heating & Cooling. When Rob Harris sold his company to United we didn't know what to expect. We just had an annual on our furnace and Kevin, the service tech was prompt and very polite. He went above and beyond and checked out our humidifier that needed to be cleaned and the filter replaced. My wife said he really cleaned the humidifier well. We were impressed that he wore foot coverings to keep our floors clean. We would definitely recommend United. We are using them on our rental property also.

If there were a way to give zero stars, I surely would! United installed a heat pump/AC and back up furnace in our home 9 years and 9 months ago. Since that time, we have had to have technicians come out at least 30 times for repair - no exaggeration! They were out about 10 times in the first 5 months before someone finally figured out that there had been a problem with installation. We literally sweated through that first summer listening to one excuse after another as to why our house could not get cooler than 80 degrees! We have a 10 year parts and labor warranty, but that does not cover the "diagnostic charge" which can be close to $100 each time they come out and scratch their heads, shrug their shoulders and say "well we are having unusual weather this year". Multiply the diagnostic charge for HVAC companies by 30+ and you can see how much $$ we have spent unnecessarily! We also had to pay several hundred dollars recently to have additional coolant added to the unit when it sprang multiple leaks. Today's problem was a "bad circuit board" - the third in less than 10 years. Fortunately our weather was mild enough that we didn't freeze over the weekend. Our warranty expires in March 2017, and we will probably end up replacing the system the next time a repair becomes necessary. The last few repairs we have chosen to use another company that thankfully honors the manufacturer warranty because I just don't feel that United technicians are well trained or knowledgeable. When we used them for routine maintenance service, one technician spent his time outside talking on his cell phone. He never even cleaned the outside unit, never turned the hose to spray anything out, actually never left the shade under a tree in the back yard. The management response was "that is not the way we do business" but they never sent another technician out to do the routine maintenance, and I got tired of asking them to do do. We will avoid EVER doing business with United in the future; I suggest you avoid them as well!
Edit 12/24/16:
Our unit is broken AGAIN, but the good news is that it should be under warranty for a couple more months. I read United's response to my original review, and apparently they are not counting the number of times they came out in that first year and didn't write a ticket because they insisted that there was nothing wrong. Or, perhaps their record keeping is as sloppy as their workmanship. I did include the routine maintenance in the total number of visits. The sheet of paper they attach to your furnace to record visits is now on it's fourth page, so how they came up with their number is puzzling to me. It became a running joke in the neighborhood that United spent more time here than my own kids! And for the record, I did call to speak with one of the owners of the company about 2 years ago. My documentation shows I left 11 messages over a period of 5 weeks without ever receiving a call back from one (the owners were always in a meeting or away from the office). I finally did receive a call from a service supervisor who was very nice but did not have the authority to resolve the ongoing issues. My original rating of United stands, and I find it interesting the number of positive reviews posted recently. Perhaps they are running a contest where you are entered into a drawing if you send in a review??

They were extremely professional, knowledgeable, and very quality conscience. Their installers were the best, friendly, courteous, and efficient. Definitely plan to call them for our future HVAC needs.