Air Master Heating, Air Conditioning & Fireplace

Our furnace broke down in the midst of a cold spell and a family crisis. Air Master handled the purchase and installation of a new Lennox furnace and air conditioner professionally and compassionately. The office support provided by Irina was outstanding. The paperwork was ready in no time and we were placed on top of the list for installation. We are happy with the greatly improved air quality in the house and energy efficiency of the new furnace.

AirMaster is now and will continue to be my go-to for my heating and cooling needs! Brandon was completely professional and understood my needs as my salesperson, and Max and his tech team were fast, efficient and did extremely neat work. They are always on time with consistent and clear communication. I have never felt like they were just trying to sell me something - they make sure the unit or service they provide is in line with my needs. They are not a bargain company, but you get a lot of value for the price in terms of level of service and quality of work. I am very happy with my mini-split unit!

Brandon took time to explain the pros and cons of all products. He also shared the different discounts and credits available. He was very helpful in assisting me with which company to go with. I haven't fully decided yet but Brandon's presentation will help to make my decision easy.

Max was incredibly pleasant, polite & easy to work with during the entire install. He was also very polite when he had to come back twice after the inspector found something small they needed to fix. Airmaster overall was easy to work with to schedule an install appt. that worked with our schedule, as well as schedule any return appts for inspection work. We also appreciated their good / better / best levels of pricing, so we could get exactly what we wanted & needed for our home. We have recommended Airmaster in the past & will continue to do so moving forward. We are very pleased with them & all their service technicians, especially Max.

Kenny and Chris from Air Master did a great job at installing and later updating the new furnace I had installed in June. They were professional, efficient, and courteous while working in my home. I'm extremely satisfied with their working knowledge of the products they installed and their attention to detail. In the future, I will be recommending Air Master's services to anyone i know in need of a new A/C unit and/or new furnace. I'm extraordinarily happy with their work.

2022-7-13.
Adding a new review failed and I will add it to the existing one
John came by today to service the filter all our furnace and maintain the AC unit outside. Very professional technician, taking precautions using plastic shoe covers to not make our floors dirty, he checked and replaced the dirty filter and flashed the drain lines. Outside he took the AC unit apart to clean the coils which were covered with fluffy cotton stuff from the trees. Very happy with his service which he executed meticulously and quick. Service appointment could not have gone better. Thank you.

January 2022
The replacement of 30 years old AC and forced air heating furnace went smooth and professional from start to end of the process. It was a pleasure to work with James Seese during the quoting process. He is extremely knowledgeable and did not push to sell more expensive equipment and educated us about the pros and cons of the different available options.
Due to international supply chain issues the company made us aware from the beginning that our selected equipment, which was not in stock, would probably take some time to be available. This was understood and accepted.
Airmaster informed us in February that all materials had arrived and an installment date was scheduled for the following week. It took one day for Robert and his colleague to replace the existing equipment and install the new. Work was done on time, within one day. When Airmaster left, they cleaned up the work places nicely. Very impressive and professional.
The only issue that could have gone better is the location of the vent and inlet air tubes. Had we known how big these vets are, we would have requested to route those to the side of the house and not ending at our deck. we did not ask how much the pipes would protrude from the wall and had expected just a vent opening for the furnace; like the dryer vent, which is flush to the wall.
All in all: Thank you for a great job Airmaster Team

2022-06-03 Air MAster came out to fix a broken wire connection that prevented the HVAC to start. Great job done. Fast, professional, clean, friendly service. Thank you :)

Kevin with AirMaster just completed installing our gas fireplace. He was very courteous, professional and clean. We are very pleased with the great work Kevin performed and the fair pricing from AirMaster. He explained everything we needed to know after the job was done, and cleaned up every last speck. Will definitely be recommending AirMaster to our friends and family!

Jim Seese visited my home and lied to my face about their pricing. Once I noticed and inquired about the discrepancy, he became angry, raised his voice and hung up the phone! I called their business line to speak with the General Manager, Mike. Not only was this guy just as rude and dismissive, he statedy that because I dared to inquire about pricing that was promised, they no longer will complete my install! Their installers came inside my home without masks! Their truck broke down in my driveway and required maintenance! A Quiker Repair Van had to come and assist for them to leave! So on top of their installers misleading customers on pricing, their Leadership (GM Mike) agrees with it! If you do not want to be mislead about pricing and disrespected, DO NOT GO TO AIR MASTERS!

Misleading pricing and call-out fee. Called them for an intermittent problem with my furnace. They came out, derated my furnace (which literally is just adjusting a knob), then said it was fixed and charged me an absurd amount of money.
Obviously the intermittent problem was still occurring the next day. When I called to ask them to come back out, the woman claimed she was the manager (she was not) and spoke extremely rudely to me. I then asked her to stop speaking to me condescendingly. She took extreme offence to this, as if I had been the one condescending her, and told me they are not obligated to service me, and hung up.

Air Master shows up on time and gets the job done. Nick was here was here by 10:30 on a Sunday morning in response to my earlier call, then found and replaced a burned out electrical component, got the furnace operating, and explained everything to me by noon. That’s really excellent service.