Sun Heating & Cooling, Inc.

Prompt, courteous, explained everything so I could understand, listened and was able to find the problem and provide me w a solution. Such a pleasure having this great company and great employees help whenever we call!

I feel obligated to write this review to warn others who use this company. Hopefully this will help prevent other people from being scammed, as we almost were. Their technician was a con-man, who tried to use scare tactics to influence us to buy a whole new furnace when the reality was a minimal cost to repair.

To provide the backstory:

Our furnace stopped working suddenly on a Friday night. The status light indicated a "limit circuit fault". We called around Saturday morning to try to find someone to come out and diagnose the issues that day. We ended up getting someone from Sun heating and cooling to come out.

The technician arrived and started working on the unit. After a while, he called us downstairs and explained that he found a lot of corrosion on the heat exchanger. He went on to explain in an ominous manner that it would cost at least $2,000 to replace the heat exchanger. He tried to convince us that we would be better off to buy a whole new unit, which would cost us anywhere from $6,000 to $8,000.

At this point, we did not realize we were being scammed, but we were somewhat cautious about proceeding with such a massive expense. We decided to have him provide a formal quote to replace the unit and that we would spend the time to reach out to other contractors for quotes to compare against.

Next, we reached out to Robin Aire to schedule a trip to come out and provide a quote. The technician arrived and we began to explain the diagnosis and solution that we had previously received. He was astonished to hear that we had been told that it would be a $2,000 cost to replace the heat exchanger. He then explained that the heat exchanger would be covered under the manufacturer's (Bryant) warranty and that the cost to replace should be very minimal. He also went on to express that our furnace is a very good unit, in good condition, and that there should be no reason that we don't get another 5 years out of it. That being the case, we scheduled a technician from Robin Aire to come out and replace the heat exchanger and check for any other potential future issues. He replaced the heat exchanger, cleaned the pilot light and the drain, and that was it. Our heater is now fully functional and no further issues. At a cost of only $211.

I should also note that Sun heating and cooling is a Carrier brand supplier. Bryant is owned by Carrier. There is no reason that Sun's technician would not know that the heat exchanger is covered under warranty. He was clearly a con-artist trying to take advantage of the situation.

We tried to call Sun heating and cooling to explain the situation, but they brushed it off and said that they did nothing wrong. This leaves us with the impression that their management encourages this type of scamming behavior. That being the case, I feel it is my duty to make this issue public, in hopes that it might prevent someone from being scammed by this company in the future.

In conclusion, I highly recommend that people do not use this company. Had we listened to the technician from Sun heating and cooling, we would have had to spend at least $5,000. Instead, we called another company and only had to pay a small fraction of the cost at $211.

Very happy, polite, informative,
Answered all our questions.

We have used Sun for many years and their quality, service and care for us as Customers has never changed. Superb!

Fast and professional emergency furnace service on a holiday! Ash fixed the issues, made some good recommendations to help avoid future issues, and was on his way to the next call. Thanks for the great and speedy service!

The workers were professional and quick and very knowledgeable about their work

UPDATE; well, it turns out they threaten to void your warranty unless you pay them each year to blow air on the coils outside, look at the wires, and replace the filter i bought with a lower merv one...and you get to pay or else bye bye warranty.

We had them replace our entire HVAC system about 3 years ago. 6 months ago, the "condensation pump" started to make a loud, ramping-up, vibration that rattled the ducts every time it went off (about every 20 minutes in mid-winter) waking us up. We held off on calling until we were vaccinated and then we called. Office scheduled the appointment easily. Guy showed up in the window given, put on booties before coming in (nice touch). Manually set it off and immediately knew it was a simple cleaning needed and he gave me advice for maintenance to prevent this from happening again. Professional, friendly, and was done in no time. Can't hear it come on now. Awesome! Very happy with their installation and now this repair/maintenance call. I would definitely recommend and will definitely use them again!

Our Rep took time to answer a few questions we had regarding the condensation reservoir. He was thorough and knowledgeable of our system.

My repairman did a great job! I would want him to repair my heating system again if their is the need! Thank you!

Jacob deserves a raise! Jacob is so very professional and knowledgeable! He explained everything to me concerning the service call. This is the second time, I had Jacob service my furnace in two difference homes. He came to my private home about one year ago is where, I first meet Jacob. Sun Heating and Cooling has a very talented employee that takes the time to explain and resolve the customers concerns. I will always ask for Jacob to address my heating and cooling needs! As a Realtor, in Franklin, and as a business owner, CSE Building LLC, I will always refer Sun Heating and Cooling to my clients and colleagues! Thank you, Sun Heating and Cooling! Sincerely, Craig Eros, owner, CSE Building LLC.

The Sun Heating tech, Justin Noble, was without a doubt one of the most professional, nicest, all around excellent service people who have ever been in my home. He was also very careful to follow the COVID guidelines. So happy I responded to their postcard. I saved a bit by purchasing their summer/winter tune-up package. Such a good experience all around.