Hutzel Plumbing & Heating Company

We will NEVER use this company again. We needed someone to come look at our pump, which was still covered under the year warranty, because it wasn't working right. The man that came was so rude. He tried to accuse us of putting foreign objects into the toilet & made it VERY clear if he found anything "it wouldn't be a warranty call." Of course, he didn't find anything (common sense to a group of adults that toilet paper is the only thing that should go in the toilet!). He was so unfriendly & to top it off he hit my car when backing out of our driveway! We will definitely find a new company for any plumbing needs in the future.

BJ inspected our furnace after purchasing our home in Ann Arbor. Polite, prompt and professional. Furnace serviced by Hutzel for the past decade received a clean bill of health. Plan on using Hutzel in the future and can recommend them.

My central air system went out and I called Hutzel..they got me serviced on the same day during the peak season of 90° temperatures… I I met BJ who is a United States Veteran. He was professional, courteous, and friendly. He diagnosed the problem right away for my system and he did not try to upsell me on anything ! He explained to me what the problem was and what caused it, so I can work hard to prevent it from happening again. Additionally, He sprayed off my system, he checked my furnace filter and inspected my thermostat. I am grateful for him being a Veteran but also working for me and treating me in a respectful manner! Thank you for your excellence in service and repair. Sheila Briggs

Wow...they charge 3 times the amount of what a normal Plumber charges...highway robbery...I called to negotiate the bill, the owner said yes we are a lot higher...they get paid more than lawyers...they showed up did the work, but it should have only cost $98.00 to install a garbage disposal...they charge $277.66. I provided the disposal:(

This place is a joke ( I called for warranty repair work ) I was told that it would be two weeks before a repair tech. I called American water heater back and got referred to another company. Irronically the very next day I got a call from hutzel plumbing wanted to come out within the hour. I never bothered to return the call

Quality, experience, knowledge and friendliness have made Hutzel Plumbing and Heating Company the first choice for our homes plumbing, heating and cooling needs in the Washtenaw County area. We recently made the investment with Hutzel to replace all our plumbing with Pex supply lines. Their attention to detail and timeliness of work secured our long-standing relationship, and explains why they have been Michigan’s original plumbing and heating company for over 155 years! We encourage all our family and friends to contact the Hutzel team to discuss new, preventive and replacement plumbing, heating and cooling needs.

Disappointing service. Purchased and had installed a new furnace at their recommendation. We then had to schedule 3 subsequent visits to correct their installation oversights which resulted in problems with our humidifier and air conditioner. Super inconvenient and time-consuming.

Just replaced a shower valve and charged over $900 and stated 4 hours work, but actually spent at least 1.5 hours outdoor phone in the vehicle. I reported it to his manager on the employee behaviors, and asked for $200 cut, but they kept the same billing.

Never hire this plumber !

I called Hutzel for a plumbing issue, they had to come out twice to fix a leak in our sewage stack in the basement. I was surprised when I got billed for 4 hours (2 people- 2 hours each) for the second visit when I know they took exactly an hour for the job (I checked when he called to say he was on his way and when I called my spouse to say they were done). I called them to check on the time charged and apparently it took a half hour for both of the plumbers to get ready for the job before and after? I was going to use the company for my furnace and air conditioner but not anymore.

We called this company to fit a potential leaky toilet. The plumber arrived late by over an hour. He talked to us for 15 minutes about his drive. Replaced a handle on the toilet for maybe 10 minutes of working time, then talked to us about the rest of his day for 15 minutes.
Here is the bill:
Toilet handle $6.75
Work time $106 (45 minutes)
Arrival Fee $45
Most companies do not charge an arrival fee if you elect to use them for the repair. More so, most companies do not charge an arrival fee if they arrive an hour late. Being charged for the plumber talking to us about his personal stories for 30 minutes (which we didn't have time to listen to since he already arrived late) sounds crazy.
Lastly, to snap in a toilet handle which cost $6 and took less than 10 minutes, a total fee of $150 sounds completely unreasonable.
We learned from our mistake and called some other local plumbers who quoted us $50 for this, including everything.
Buyer beware.

We previously had a clogged drain repaired as well. That was a bargain at:
$177.50