Hutzel Plumbing & Heating Company

Thanks first to Doug for the his quick, accurate diagnostics on my furnace AND helping by bringing up my heavy heater and stove board from the basement (part had to be ordered) so I would have heat in the interim..... Then to BJ who it turned out had some cool old ties to the neighborhood, did a great job and then offered to take the heater back downstairs too. Awesome work guys!! Thanks Hutzel, the people in the office I spoke to were also very helpful and accommodating. Recommending to my neighbors!

After an appointment made 11/27 /2019, i got two bills, 1 hr $142 +$45 trip charges. And the an other 0.75 hr. $106 . Lol......that price was totally different with was phone talking. Phone said the Second house for free. the guy came to my place from in till out only 10 minutes and going to an other house use 3 minutes on trip , in and out from Second house 5 minutes. for two houses no more then 30 minutes exactly! Do not fix anything and done. Before he left, I was asking about bill and he said office in charge for bill matters. I called office today want to clarify my bills to make payment. a Lady, very rude talking with me on the phone, do not even let saying words..... fine ! Done ✅ 12/19/2019

Horrible experience with an estimator who works for the company. He came to my house and said he was "busy," but would email me the quote within a week. I called a week later, he tells me "I'll email it to you within the next few days." A week later, still nothing. I called again, complained to the owner, and told him that I have been waiting for two weeks. The owner had the estimator call me back and this estimator guy was very rude and agitated over the phone (clearly upset that I complained to his boss). After a good 16 days he finally emailed me a quote and he quoted me double the price of any other company (clearly intentional and vindictive). Very unprofessional and rude estimator. Hutzel will not ever get my business or my family's business due to this negative experience with one man.

very very bad company. If I could, I want rate this company negative --5 star. The company is really slow, and the workers are not professional at all. The labor charge is extremely high. I am very unsatisfied with their work and performance. Please definitely avoid this company. If you use this company, you will regret for very long time. Hire a good company to get your job done. NOT this Hutzel company, Avoid this Hutzel company! Avoid this Hutzel company! Avoid this Hutzel company! Avoid this Hutzel company! Avoid this Hutzel company!

Called them for an emergency plumbing services. After getting all my information they said the plumber would be there with in an hour. After two hours of waiting no one showed up. When I called they said, they don't know who they dispatch so I had no idea if they will eventually show up. So I called another company which said if I called them earlier it would have been much cheaper and quicker for them to come.

Bad business practices! They sent out a plan in promotional mail for, among other things, one-time air conditioning inspection for $105. I called and mentioned the plan and the dispatcher scheduled an appointment. After the services rendered, I get a bill for double the amount. When I call to complain, they say you have to submit payment prior to services rendered to get the 'discount'. Even if not per se fraud since the fine-print says you have to mail in the check, it is clearly misleading as they are being sent in promotional advertising campaign. The dispatcher should have mentioned that I would not receive the advertising price, and in fact, i would be charged double! This gives you a feel for their business culture.

Needed a part for AC unit and Mike went out of his way to be helpful and friendly as he called around to get it for me. Not sure what the in-home service experience is like, but appreciated his help.

Terrible customer service! I would give zero stars if I can. We called to repair our heating&A/C unit on Nov.22 and now it's Jan24, but it has not been repaired yet. The guy came once, said we need to order a part, it took over 2 weeks to get it, came one more time, discovered that we need another part. Ordered it again, took perhaps 3 weeks to get it, it turned out that this was a WRONG part!!! In the meantime we needed to call them multiple times to figure out when the parts will be delivered. The technicians always promise that the office will call within one hour, a day passes and nobody calls until we call and inquire what's going on. They don't care that now it's the middle of winter and for two months we have been without working heating. Absolutely terrible, uncaring company. They don't even apologize for such delays, just blame somebody else.

This past Friday I had Hutzel out to my house for heating issues in my parent's home. The furnace was old AF and a previous company had recommended a new one. Hutzel's knowledgeable technician did his magic and voilà! They saved me $5,000!! Thanks again Hutzel!

They came to my house to do Lemon drop and they moved furnace and AC. After two hours I lost my AC and had tried to call their emergency number. They only care about charging me after hours rates and not listening or to my complain. After going in and circle for 15 minutes they took my complain and said someone will contact you shortly. An hour later I called again and they said they not coming to fix my AC that they destroyed, and my family had to sleep in 85 degree night. Mr. in charge you can email [email protected]