Hutzel Plumbing & Heating Company

We gave had a water heater, air conditioning, humidifier and air filtration system installed by Hutzels all at different times over the past 2 years. The staff is attentive, generous with their time and professional. The installers clearly have years of experience and are not tripped up by anything unusual they may encounter. Sales Rep Barb Logie is knowledgeable about products and makes good recommendations based on home needs. We have also picked up replacement filters and the service department peopke ste friendly and even waited a few minutes after 5 pm for us when we were delayed in traffic. Who does that nowadays? Thank you for all your work on our behalf.

Tuesday afternoon my living room baseboard heat pipe ruptured and it was about 10° outside. So, faced with no heat and water damage I first notified my homeowners insurance claims department and then set out to find a repair company. Not every company works on boilers and Hutzel came recommended by a local repair man in Milan. So when I called Tuesday afternoon I was informed that they were running at overtime rates with a two hour minimum until Friday so I said go ahead and put me down for Friday and I would just tough it out with space heaters until then. Being off work one entire year and surviving on 50% of my pay for six months of that I couldn’t afford the overtime rates having just gotten back on my feet solidly financially. Friday morning came and no one had called to give me a timeframe so I called at 9 o’clock to inquire and was told that I was not on their schedule anywhere. How can this be??? After speaking with a couple people I was told that someone would be out and he would call when he was on his way. 1 o’clock came no call so I called the office and was told the same thing “he’s coming he will call first”. 4 o’clock came still no call I called the office “he still coming he’ll call you” and I just told the lady that I need to know if I needed to call off work Since I am scheduled at 7 PM Night Shift and was ASSURED that he was coming so I called off for my third night in a row and shorted my unit where I am a nurse at U of M hospital and missed out and some substantial cash. GUESS what... he never called nor came and now it’s the weekend where it’s all overtime rates of which I was trying to avoid. I called the answering service and left a message explaining the above story and was told she would give it to management. I am extremely frustrated, disappointed and not sure if I should be looking for another company if there is another company that works on boilers in this area. it’s pretty cold outside And space heaters are OK but can’t heat your entire house the way it’s required.

FANTASTIC service! If I could leave 6/5 stars I would. Hutzel was able to get out to my job quickly and solve all the outstanding plumbing needs I needed for my rehab. Thrilled to have found a trusted company for our needs and highly recommend you choose Hutzel for yours.

We had another company come to our house for an estimate to do plumbing work in two bathrooms. The other company was going to charge over $1,000! I cancelled that company & I called Hutzel. Hutzel came out the next day and did all the work professionally for $400 less than the other company. Now I have a leak under my sink, and I just called them again. The receptionist was very polite, and I have another job scheduled. I looked at the other bad reviews and I was surprised by them b/c I've only gotten great service and professional interactions from them.

I just hired Hutzel to install central A/C for summer, and a furnace-attached humidifier for winter. The installers arrived exactly when they said they would, were very clean, friendly and professional, and did a fantastic job. They charged me exactly what I was quoted before the job, even though they had to call in an electrician and do a few other things that hadn't been expected by the estimator. In fact, when I asked if they could also do an extra job while they were there (hooking up a gas dryer vent) they didn't even charge me for the extra materials or labor!

This is my second positive experience with Hutzel, who did some major plumbing work for me a couple years ago. They were great then, and I have definitely recommended them to friends who have said they were very happy with them too.

Well needless to say this review is long over due. And I felt the need to finally do this when I saw all the negative reviews for Hutzel. A company my grandparent, parents, and I have used. Yea you read that right. Three generations of my family have used this company and what I am reading is egregious at best and fake at worse.
There is no other company in Washtenaw county that I trust for my HVAC and plumbing needs. Let me repeat that - THERE IS NO OTHER COMPANY TO TRUST THAN HUTZEL.
Whatever is going on with Google not vetting these reviews should not impact a company that has been around since the early 1800’s.

There’s something really fishy about these negative reviews.
I’ve used Hutzel for heating and cooling and plumbing and have never witnessed or experienced the things people are writing about. I don’t think people understand the type of impact a fake review will have on a business. And I think these are fake given that most are one off reviews. I know for a fact Hutzel is the go-to business in my neighborhood for plumbing, heating and cooling issues. I honestly feel bad for this family owned business that has been in business in Ann Arbor since the 1800’s. Hutzel was here before Google and will be here long after these one off reviews.

Called when I couldn't get new water lines to our washer to stop leaking. The guy (I think it was Justin or Jason) was there in less than an hour and fixed it. The bill was $105 - incredible for the fast, competent service. I'm going always go to Hutzel exclusively (and did today when I found another leak).

Hutzel was Fantastic to work with! The evening of 12/22, my main water line to my house broke, out of 8 companies, Barb returned my call first thing on Monday, came out on Wednesday morning and had the quote to me within a few hours. Schedule the work on 1/7, Bud, John and Robert did a fantastic job in digging the hole, pulling the new line through, cleaning up after themselves both inside my home and outside in my yard and street. You've saved me money and landscaping repairs!!! Warren the inspector came out as soon as he could to inspect and approve the work. Honestly, Barb, Bud, John, Robert and Warren treated me like a relative and I really appreciate their kindness and their diligent work. I would definitely recommend Hutzel Heating and Cooling! Thank-you Barb, Bud, John, Robert and Warren!! We (Cooper, Ruby and I) really appreciate all of you so much!!

Hutzel pulled a permit of A/C installation on my rental property without my knowledge in Oct 2017. I didn't ask for the A/C and no work was done by Hutzel either. When the inspector from Rental Housing Services came for the inspection in early July 2018, only at that time I realized there was a permit pulled on me. The inspection result was a non-compliant item since no final mechanical inspection was conducted. I had to called Hutzel numerous times to ask them to cancel the permit. I talked to Brain 2 times, no action. Then talked to Paul 3 times. He told me he submitted a cancellation request, which was in late July , 3 weeks after I began to complain to Hutzel. As of today, 8/30, the permit has not been cancelled yet. City of AA sent me a letter asking for $10 for each "record check", and $100 after 2nd record check. This incident happened all because Hutzel pulled a permit without owner's permission. Also the experience of dealing with them is worst than that the bureaucracy of government agencies! I have never receive any apology from them either.