Hutzel Plumbing & Heating Company

We have used Hutzel for many years. They have sent capable repair people and been available 24/7. On one occasion a Hutzel repair didn't stick -- an igniter for our furnace that had been replaced failed a few weeks later, on a cold January 1st. Hutzel came out promptly, repaired it again with a new ignitor, and waived all charges.

I would give these guys a 0 if I could. Honestly, I don't usually leave bad reviews. I have pretty low expectations in general and know that we live in a world where getting a 4 hour block of time has become routine for services like plumbing. But I scheduled a week out to get a plumber to look at a shut-off valve for our toilet. Then I blocked off may calendar from 12-4 to squeeze them in. Of course, when the day arrived and I didn't receive any call by 330, I called their service office. I really didn't want to repeat this. They assured me that I was "on the list" and someone would call soon. Nothing. And by the time I called back their office was closed and I was referred to the online plumber - who was nice - but couldn't do anything. I get that this stuff happens. But here's the worst part. When I called the office the next day, the manager Miles basically listened and told me that he'd connect me to set up another appointment. He didn't even say sorry! He just said that they'd have to reschedule - that's it! I'm truly disappointed with the response by management. This is purported to be a family run business, yada, yada, yada. They have high rates but I'm ok with that if there is some personal feel to it. I love support local businesses but not if it is at major sacrifice of quality. Really hate to put up this post but I'm very upset!

DO NOT TRUST HUTZEL!!! I had them come out for a service call that I knew would take no longer than 5 minutes for them. The guy spent a few minutes completing the job and then looked over other parts of my system and gave me "helpful advice" for another half hour, as he angled to be the person who did the annual service on my system. He told me there would be no charge because the job itself was so quick. Three weeks later I got a bill for $125 that included $40 for his drive out and $85 for 45 minutes of work. Needless to say, I will never use them again!!! If you can use Sinks to Sewers, definitely call them instead!!!

We needed to replace our main water shutoff valve to the house. This required coordination with the township to shut off the water at the street level. Brian and the service tech were awesome in accommodating the glitches that occurred, so we weren't without water for too long. The tech was efficient, thorough and courteous. Thank you Hutzel Plumbing!

Our technician was polite, knowledgeable, safe and fast! We have used them in the past for a water heater issue and the quality of service is still amazing. Highly recommend them

My condo's hot water heater stopped working and Hutzel was very responsive, they came over that day, fixed it and they were professional and I was really pleased with their service. Would definitely recommend.

Insisted on charging for work when no work was performed. Very unresponsive to our needs. Handled very unprofessionally.

I popped in to Hutzel at lunchtime to ask a plumbing question; Mike was super helpful, went way beyond my expectations which included making a few phone calls to verify a solution. These guys have helped me in the past with some tricky issues so I don't hesitate to recommend them.

My parents, who live in Ann Arbor, have been customers of Hutzels for as long as I've been on this earth. In addition to all the work they've done for my parents - replaced the water heater and garbage disposals, repaired tub and showers- they recently added a ductless air conditioning unit to my grandparents house in Dexter. What's cool about the most recent project is how nice they were to my gma. They came on time, they cleaned up, and they took the time to explain to her everything they did and how to work the ac. Hutzel is top notch.

They came out for an estimate. The estimator was prompt and seemed knowledgeable.

I waited about two weeks hoping to receive the estimate. When I didn’t, I called the estimator. He said he’d just been busy, had it on his desk and would get to it soon.

I waited about three more weeks and nothing. I called, told whomever answered the phone about it. She transferred me to the estimator’s voicemail and I left a message.

That was two weeks ago, and no response. It’s now been a total of two months and no estimate.

It was difficult to get off work for the estimate and I’m disappointed they wasted my time.