Hutzel Plumbing & Heating Company

As the previous most recent reviews have stated, these negative one off reviews must be fiction. Literal fiction. All the comments regarding the billing being deceptive are false. Hutzel has always been upfront with me about costs - from the arrival fee to the final bill the company is more than upfront with the cost. I’ve used them in the dead of winter on my furnace and on the hottest days of summer for my AC. Whoever is complaining is trying to nickel and dime an Ann Arbor institution that has been around longer than my parents have been alive. Shame on them!

We have a vacation home here in Ann Arbor. Recently we had Hutzel out to the house to deal with a plumbing issue. The technician was on time, wore a mask and was expedient in his work. I was fully aware of all charges upfront. It’s hard for me to understand the other reviews stating that they were duped. We did not experience anything other than transparency and quality work.

We called them for a pipe repair. They sent one man who said it was too much for him and he would send someone else to give an estimate, but they didn't and we had to call again. A man came in, said it was much more extensive than our heating man had said and that they would have to tear up more of the cealing and the floor above it. They didn't come to give the promised estimate until we called and the man who came was so rude and left yelling" well get another opinion then!' and stomped out the door when we asked a few questions. We called another plumber, who fixed the leak without tearing up anything and did it on the first call. I will never call them again!

Hutzel Plumbing in Ann Arbor has been our go to plumbing and heating company for over 30 years.
The negative reviews listed seem suspect. I’ve used Hutzel for both my home and business and so have my parents and siblings. People might not be aware that Hutzel is a family operated small business that has been doing business in Ann Arbor since the turn of the century. Their knowledge and quality of work cannot be beat. Also their contributions to the community will outlast any house flippers who feel the need to leave poor reviews because Hutzel charged them a bit more than the competition. There’s a reason why they’ve been in business this long. Further, next time you’re walking the streets of Ann Arbor look down at the metal covers on the sidewalks. Many will say Hutzel Plumbing. They are an iconic institution in Ann Arbor for a reason.

A friend referred me to Hutzel for (unrelated) maintenance recently, I was hesitant to switch from my previous servicing company mainly because they have more negative online reviews than I'd like to see but today my furnace died today and I called 3 companies for help. Hutzel was the only one who could help me quickly, they sent a guy out right away and he diligently worked on the problem, replaced a broken part and had the furnace up and running in less than one hour. I was very happy with the responsiveness/customer service, the tech got the job done right and quick and their price was significantly lower than the other 2 companies quoted me. Thank you.

Quality of work was good. However, customer service was poor. When I made the appointment, was told they charge normal rate in 15 minute increments and that would be the cost. Late by 30 minutes with no notification or updates, then I received invoice charging 30 minutes for 11 minutes of work. Was also charged $48 of travel charge for being outside borders of Ann Arbor, but was not notified by office or technician that there is a travel charge. When I called the office to resolve the concern, was told the invoice is what it is.

Good quality work, fair pricing. We have been using Hutzel for years. Our most recent experience included a new furnace. We’ve used them in the past for plumbing also as we like to keep our business local.

These fake reviews on here for 1 star crack me up. People please tell me you have more than enough wherewithal to understand that single one off review where Hutzel is the ONLY REVIEW are fake. Come on! Common sense here. This company has been so helpful to me and generous with their time. Often times I am not charged and am simply given advice on how to avoid issues.

Dealing with multiple (unexpected) renovations for almost a full year, we've worked with many different people; some great and some not so great, and we've learned how to tell the difference.
Hutzel is great. We hired them in the beginning of our renovation; other people who have worked on our home have commented on how good the plumbing is. We hired them again to finish the job.
They were prompt, professional, friendly, and respectful of our home. The professional who worked on finishing up the renovation with our sink/disposal/dishwasher answered my many questions and explained things to me that will be useful if I need to do some simple fixes myself. It is a rare and precious thing to find a company that cares more about its clients than profits. Good plumbing is an investment for the future. Our huge, unexpected renovation was the result of a past owner going with the least expensive offer. Hutzel was not the cheapest offer we got, but they are worth far more than they charge.

We had a plumbing emergency recently with our whole house water filter. Hutzel Plumbing was super professional, showed up within 30 minutes of us calling, and was able to solve the issue quickly and efficiently! They were extremely knowledgeable, helpful, easy to work with and super nice. Definitely would recommend them!