Hutzel Plumbing & Heating Company

I have been using Hutzel since 1978. I was treasurer of a condo organization for several years and we always used them to take care of our condo issues. When my husband passed and could no longer do repairs, I reconnected with hutzel and I have a yearly maintenance program with them. They have always been responsive, resolved every issue I have presented them with regarding heating, plumbing, air-conditioning, water heater. I have been totally pleased and would not think of changing companies. That’s a long history with one company and I believe in supporting local businesses who demonstrate excellent workmanship and professionalism. I have never had one problem with them! Barbara Yoder

Tried Hutzel Plumbing recently for a furnace issue. Have to agree with the real reviews on here. Was fully made aware of the charges upfront. And in fact, in my experience, there was no charge. I am a new home owner and there was some issue that Hutzel fixed pro-bono. The tech wore a mask, was super helpful and taught me how to avoid issues in the future. I will for sure use them in the future. And for the record, they were recommended by my parents who live in Ann Arbor and have been using them for years.

New home owner here. Recently purchased a house on the west side and was experiencing an issue with our furnace. Hutzel came out and made the necessary repairs. The technician was professional, arrived on time, and all charges were valid and transparent. Especially appreciated when the technician explained to me what repairs were necessary and why. I have 100% confidence in Hutzel. They will be my go-to in the summer should I experience any AC issues. And god forbid Have any plumbing issues. If I do, I know Hutzel will be there for me.

I highly suggest to stay away from this business.

I called them for s big project in a complex sump pump system I have.
They sent a plumber who didn't even know how to work on it. He said that I needed someone with more experience and he was going to let that person know.
Nothing happened and I call so the second guys came, took a few pictures a said that he was going to give me a quote.
Again nothing happened so I called and I spoke with the most experienced plumber who came, understood what I needed and said he was going to send me a quote.
Until today I don't have a quote but I got an invoice for nothing.

I called the admin to ask why do I have to pay for an invoice when I don't even have a quote and I met a very rude person that they only thing he cared was to collect 200 bucks from me and he cared the less that I didn't have a quote. The kind of person you don't want to talk

These people is so unprofessional and they truly do not understand how to treat customers. I would highly recommend you to find a better company to work with

I work for Restoration 1 of Ann Arbor and I had a client with a water leak and the city had to shut the water off at the street. I needed an emergency plumber ASAP and Brian was extremely helpful. He was able to dispatch a plumber and have them on site hours ahead of the other plumbers I called.

The technician Ken was on site, had the problem repaired, AND called the city getting service back on within 60 minutes of my call. My client was beyond impressed. Not to mention, was able to call the city minutes before 5pm which saved my client after hour city charges.

Thank you to the Hutzel team! I will be calling again.

Chris

Hutzel plumbing did a great job fixing a leaky shower and faucet at my grandparents house. Prices were appropriate and comparable to other estimates I received. The employee was on time, professional, and the total cost turned out to be less than the original estimate. Two months in and no issues to report. 10/10 would use Hutzel again and will happily recommend Hutzel to friends and family.

HORRIBLE. This is the first service I've used bad enough to prompt me bothering to post a frank, terrible review.

I called to have a broken shower handle fixed. When the service person arrived he suggested that I order a particular faucet cartridge online to save money vs Hutzel doing so, which I appreciated, though Hutzel may not.

I ordered this part for a grand total of $76.86. When the service person attempted to install this part on his second visit, he dropped one of the four cartridge base plate screws into the faucet fixture hole where it could not be retrieved. THEN he discovered that he had suggested the wrong cartridge, and I found out that my $76.86 had been wasted!

I then had to research and order the correct cartridge. Rather than await a 3rd fateful visit, I was able to install the correct cartridge myself and notified Hutzel Plumbing that no further visits were needed.

I did not receive a bill for the 2 short, futile visits (for $215!) until months later and assumed it was automatically generated by mistake since nothing was fixed by them and I incurred the expense of the wrongly recommended part. I politely explained the above by email to Hutzel's treasurer, and offered to pay a fair, reduced sum, factoring in my wasted money on the wrong part, my wasted time way from work, and the fact that Hutzel fixed NOTHING for me.

The treasurer proceeded with collections and legal threats, which I don't think will turn out in their favor given the clear facts of the matter.

Buyer beware!

Very poor service. Rampart overcharging on labor hours. They billed us for two people when one just stood around or made personal calls. Extremely poor communication and repeated misses on getting permits pulled. Have to look for alternatives.
Follow up: Following up on Hutzel’s attempt to brand this a fake review. We will not call in to talk with rude representatives again. But this is not a fake review. If he wants, he can get in touch at a phone number ending in 1127 (cell) or 1368 (home).

I totally agree with one of negative review here for this company. Please see below for his comment. I had almost same experience with him. Never use this company, otherwise your money will be stolen.

"If I could give a negative rating I would. This plumbing company took advantage of my 85 year old father. My father replaced the battery on his sump pump. Hutzel technician name Chet told my father he will use the new battery on the new sump pump he would install. He quoted my father $900, $300 less because of the new battery. He did not provide an invoice and left. My father received a bill for $1200 in the mail. If anyone in the company reads this, his invoice number is 64203. Please resolve this issue and honor the verbal quote given to him"

If I could give them a ZERO I would. They were out this past January to replace the control module on my Whirlpool gas water heater. I remember at the time it was installed, it took 45 minutes when it should have taken close to 2 hours. The reason it didn't take that long was because the technician ON PURPOSE DID NOT DRAIN the water tank. So here I am 6 months later having to replace the control module AGAIN. And if that wasn't bad (and expensive) enough, Hutzel waited OVER A MONTH to bill me and then billed me for 2 hours of service. When I phoned them, they couldn't account for that time and only said the price seemed reasonable to them. Having to have another plumbing company come out 6 months later to REPAIR the poor service is NOT reasonable. DO NOT USE THIS COMPANY!!!!