Hutzel Plumbing & Heating Company

If I could give them a negative star rating I would.
We called them to fix a valve on the tub they ended up fixing all three valves, but the middle valve that turns on the shower did not work they had to come three times half a$$ed fixed it, then had the nerve to charge us for three visits to fix there mistake! I'll give them this much after calling an emailing several times the finally agree to just paying for the first visit only......we still had issues to the point a second plumbing company to come out an fix their mistake.

NOT an honest company!!!!!!!!!!!!! This company does not great their customer in a right way. I made an appointment with this company, but they totally forgot. The bad thing is their charge is super high. Also lots of Biden charges in your bill. If you use this company, you must carefully check your bill to make sure they do not overcharge you. I will not use this company again as I do not want easy my time and money. I want to use honest company, unfortunately this company is NOT honest company!!!!!!!!!!!!!!!

I purchased a Glentronics sump pump system with integrated battery back up and alarm from Hutzel a little over two years ago. The system started failing about a year after installation. As it turned out, discovered they installed the wrong sub-systems after multiple visits Hutzel. Hutzel eventually replaced the sub-system and battery as a warranty repair. Unfortunately, one year later the system failed again. These guys may be good plumbers but they seem like technically challenged to me. I cannot recommend Hutzel as a vendor at all.

Bottom line: charge extra time, and do not come on time. I'll never call them again.

Johnny scheduled to 12 pm, but called on 9:30 to verify that I'm home because he's on his way. I wasn't but I managed to get there at 9:45. He did something for 15 minutes - played with the furnace and said I needed to replace the filter. He left the driveway at 10:00.
I was charged for 45 minutes! When I called, they checked with him and he claimed to have been here for 38 minutes. They said that even if he was her for 15, he had to do two minutes of paperwork, and 17 is rounded up to 30, so they're willing to negotiate and charge me for 30.
DO NOT TRUST THEIR WORK, TIME ESTIMATES OR ARRIVAL TIME!
I hope he at least did something to have my furnace work as should for the upcoming winter. Since this is our first home with a furnace it is too soon to judge.
I'll never call them again.

I've used Hutzel when my furnace went out and when my AC wasn't working (separate occasions, thankfully). I called at peak times, so they could come out immediately, but when they did, the technician was fast, efficient, and did not try to sell me on anything I didn't need. It was low-pressure and high-quality.

We'd just bought a house in Ann Arbor and it had super loud sump pump. We asked a friend who their plumber was and they said Hutzel. We called and someone came out and they explained everything about sump pumps to us. They worked on the sump pump and it was so much quieter. They also told us about a back up system. We had them come back to install a back up and it has saved our basement from flooding twice in four years! They are professional, friendly and affordable. Highly recommend.

Our Air Conditioner quit working so we called Hutzel. The service man not only had our AC running like it should, he also took the time to do maintenance on our furnace. What really impressed us was that he worked quickly and he had all the parts with him to complete the excellent service.

They sent an inexperienced kid to correct some plumbing issues unrelated to their work. He walked around the home telling the customer how new he was and that he needed to find help. When he realized he couldn't handle the scope of work he began dropping f-bombs and many other expletives in the customer's driveway and stormed off while hurtling insults at me. He said he didn't need this effed-up job. As a general contractor I've rarely seen this type of behavior from a "professional" plumbing company, especially considering that it came so unprovoked. I asked Hutzel to come help me with something because I needed advice and knowledge that I believed fell in their skill set. Instead I was embarrassed in front of my customer and left scrambling to find another local company to help. There are plenty of options in the Ypsilanti / Ann Arbor area. You can do better than Hutzel.

Furnace stopped working as the fan would no longer run. Called Hutzel on Friday and they sent someone over quickly and diagnosed the problem as a bad motor that would cost $1200 plus labor to fix. I told them to go ahead but a little while later they call and told me that they couldn’t get the part until Monday. I was away when the technician diagnosed the problem but when I returned home Friday night I noticed the motor controller has been removed from my house. I thought that was strange since they told me the motor was bad so why would the technician take the motor controller. Meanwhile, I had to borrow a bunch of space heaters to keep my house tolerable.

On Saturday morning I did some research and found out that the controller has a common failure where a themistor part burns out. For a temporary fix this part can be replaced with just a wire to get the furnace up and running again. Since the controller was gone I had no way to determine if that was the furnace issue.

On Monday morning I called and said I wanted my controller back. They said they were very busy and couldn’t get anyone out to my house that day to return it so I drove across town to get it back. As soon as they handed it to me I realized it had the bad themistor. I took it home, put in the wire jumper and had my heat going again. I ordered a new themistor ($10 for 2) on the internet. Not long afterward the technician showed up at my house to replace the motor. I was surprised he showed up since I had been told they were too busy to send anyone that day. When I explained what I’d discovered the technician said they don’t repair controllers. They only replace the entire motor and controller which can’t be purchased separately.

I’m disappointed that Hutzel couldn’t fix this problem when they first came out since this is a common problem with an inexpensive fix. Instead I had to deal with space heaters and do the furnace repair myself.

This company is just a scam.
I had a problem in air conditioning unit of our store which is on the roof.
A guy came to our store, went to the roof and checked the outdoor unit.
He told me that there is no power in it and I need a electrician and left.
About 10 days later, they charged me $231 (1.5 hrs x $124 & $45 trip charge).

After discussion through phone, they offered to lower the work hour to 1 hour.
So they charged me $169 for doing nothing!!!

A few days later, an electricain came to our store and found a fuse was blown out.
He replaced it and A/C is working now

I hope everyone to stay away from Hutzel. They will just take your money without doing anything.