Alliance Express

I'm a 40-year customer for good reason. Service has always been personal, professional, and responsive. I recently noticed an unusual overuse of the oil in my tank and an associated cutoff of my burner. Although my next delivery was not scheduled for two weeks out, Phyllis had redirected a delivery to me within 12 hours from my request to delivery.

The people/the staff that I have encountered as an Alliance Express customer have all been fantastic so far. I especially want to say that Crystal in the office is about one of the best customer service people I have come across in ages. She is always responsive, calls when she says she is going to and does her best to help and accommodate your scheduling needs. That seems to be a rare quality these days. It's pretty impressive the length of time some of the staff have been with Alliance . . . i think that says something about the company :) Thank you.

Talked with Luna (Account Specialist) at HOP Energy. She was very clear in answering my questions and provided all the information needed on the new CAP pricing and oil pricing. She was great. So nice to be able to talk with someone local when calling customer service.

Why five stars? Because I am very impressed by the quality of the service and the friendliness, last but not least the blessing financial that I received from this company. Alliance Express all blessings to you and your loved ones. Happy holidays. Sincerely Danny a customer that knows a great business when he sees one.

Alliance Express has always been responsive to my service needs when I call them. With the recent increase in oil prices Darlene took the time to explain all of my options for the coming winter season. She was very helpful and informative. I appreciated the excellent customer service.

Darlene was fabulous. Between the price of oil and new issues
with my boiler, I was so worried about my bill. She listened to me
and made great suggestions and helped me get a good deal on
my Service Plan. I appreciate that the Company was willing to
help me out. I definitely am a Loyal Customer and recommend
you give Darlene a raise. Thank you so much, Michele Luis

My customer service rep Darlene was fantastic. She was delightful and so very helpful to renew my cap price plan for 2022 and then also asked if I'd like to schedule annual service appointments for the new year which was so incredibly convenient for me. All accomplished in one pleasant phone call! I am a long time old customer. I have received all around perfect service from all at Alliance Express....

My current oil contract is set to expire, so I talked to customer service rep Darleen this morning about the best way to purchase my oil going forward. She was very helpful and knowledgeable in giving me my purchase options. She was very pleasant and a pleasure to conduct business with. She presents a very positive image for Alliance Express.

I have been a customer for decades. Darlene is wonderful! She patiently explained plans and made sure that I got the one that was best for me. I appreciate the customer service at Alliance Express.

Long Time Customer who appreciates quality and dependability of this oil company service. The staff in the office always first rate, Darlene today made my annual service renewal a success with her knowledge of the alternatives and assisting me in choosing the right plan for my needs.