Alliance Express

We have been customers for a number of years. Have had good service during that time. Just got done renewing contract with Darlene's help. She is professional and efficient and goes out of her way to help and explain options. Even helped scedule next oil burner cleaning!

I called Alliance Express with a few questions and requested for service. Everything was answered professionally by Darlene. I am totally impressed by her service. Details ... 1. Boiler exhibited soot, and Darlene called the technician ... Technician came the same day and took care of the problems ... technician even spent time to tune up the boiler ... 2. We need tune up on 2 central A/C ... Darlene immediately booked an appointment for us in July ... 3. I want to understand the technology and promotion regarding individual room control ... Darlene transferred my call to sales ... All questions and request for service resolved all at once. Thank you so much.

Crystal is a phenomenal service person. Every time we have her assisting us, we know we are in good hands. Thank you, Crystal
(Please give this employee 10 stars! She deserves it!)

Darlene was a tremendous help - and set me up with a plan that saves me money!

We have had Alliance Express since we moved into our house in 2017. Usually oil companies can be a little difficult with payments but Darlene brought me to tears this week!! We have all seen the insane amounts of inflation and we wanted to opt into a payment plan that we could afford. Her level of understanding and consideration was something you just don’t see anymore! They helped us more than I could ever explain and we are so grateful and appreciative! I would recommend Alliance to anyone looking for an oil company. Their customer service is excellent, their services are quick, and they have a family feel company!

thank you so much to Oneil for reaching out to us and giving us a great deal on oil. also we called for repair on our furnace and they had some one out to fix it within an hour, they are also very nice when i call. Sincerly Mary Demakis

THE WORST! Claimed my tank needed to be replaced. Sent their team to inspect to be sure. No one called to follow up on next steps, yet refused to deliver. When I followed up as low on oil, l their replacement cost was 30% higher than others. Once it was replaced refused to deliver until a handful of undisclosed documents and permits and inspections were completed (I get it, but thanks for the lack of a heads up). Now I’m so try a new tank, no oil, and a holiday weekend in New England. TRUST ME, no matter the offer, go elsewhere otherwise you will end up like me. SORRY and without oil.

I've been a customer of Alliance since 1994 and have had awesome service from them. Spoke with Darlene Dahlquist today who worked with me to lock in my price for this upcoming year. Darlene was very helpful, knowledgeable and polite. So glad to have Alliance and to wirk with professionals. Thank you!

I asked to have someone call me back regarding pricing, Darlene Dahlquist x4034 called me back and answered all my questions in a friendly, professional, and knowledgeable manner. I was treated respectfully and she made me realize that I am a valued customer.
She is definitely a tribute to her profession and a valuable employee to have. This is the superior customer service I have come to expect from Alliance Express.

Darlene Dahlquist was on the ball. I had difficulty using the portal, and she helped me lock in my price protection plan as well as schedule an appointment for the annual cleaning of my furnace.