SMO Energy

During the hottest period of this past summer our AC system failed. SMO had sold, installed and up until this time done maintenance on the system. It was Saturday and sultry and just plain miserable. I called for service and was told that it would cost me $160. per hour to have a service tech come out and fix my system. This is even though I have purchased a "maintenance agreement" with SMO. I agreed to this charge as we have two elder individuals and 3 children residing at this residence. A "tech" showed up Sunday and looked at the system, scratched his head. Then he went outdoors and looked at the cooling tower and scratched his head. He then came back into the house and looked at the thermostat again, and scratched his head. He then said he'd have to call the shop because he didn't have the proper thermostat to correct the problem.
I then contacted SMO again and asked when they were going to come back with someone who knew how to repair the system. I was told that Friday would be the earliest.
Friday a tech showed up and worked very hard to get the system working with no luck. He took photos and said that he would get with Trane and get back to me. That was in August. They have yet to get back too me or fix the unit.
After complaining about the charges for work done and not done they said they would put the charges under the maintenance agreement.
Another AC tech came into the house and replaced the pump that takes the water away that is created when the unit cools. The unit functioned sufficiently well after that so we could survive the heat.
Another company is installing a new system.

James Mason, (#186) did an amazing job inspecting and catching a gas leak in our heater. We are so grateful for his incredible knowledge, skills, and service and for taking his time to ensure the safety of our family and home. He didn’t leave until the job was complete and went above and beyond to make sure the work was done correctly. He also kept us informed every step of the process.

Though this company was challenging in the communication department, we are very grateful for the service of technician James Mason. We are new owners of a house that came with a nonfunctional propane heater. He came out for a safety inspection and trouble-shooting effort. Mr. Mason was highly professional, quickly diagnosed and was able to correct the problem with our propane heater, and very graciously educated us about its operation. Well done!

From day 1 of communication with the staff at SMO, I actually told the lady Jan how i appreciate her professionalism and customer service. I had a horrible experience with POIST gas company last year. They charged me so much... 4000. In 3 ½ winter months, i was to the point of switching from propane to electric. I had them come get their tanks and everything. Come to find out, i had a gas leak that went unattended. Anyway... i found SMO by the grace of GOD, and within 2 days of initial call, i had heat... that was Dec 13,2022... i had an issue with my heat on December 24, CHRISTMAS EVE... 🎄 Brian Emmerit, my service agent, was constantly texting back and forth, trying to figure out what to do... he never let me feel like it was a hassle. On Tuesday, i had a tech at my house and Wednesday a delivery. I have 2 full tanks. Thank you, SMO, for being awesome.

Since SMO has been bought out, the service has been extremely frustrating. We have had issues with our split units since last February. 6 service calls and water damage to our floor because of faulty units. Still no one has been out to assess the damage. Units are working (as of now). Trying to get through to customer service is never easy. I’m currently waiting 45 minutes now to speak to someone and this is always the case. IT issues with the portal and again to get that fixed, you must call customer service and spend an unbelievable amount of time waiting for assistance. Major communications breakdowns. We will be returning the split units for a refund and moving on to another oil company.

Excellent customer service. Quick response. My technician, Alfredo solved my problem in less than an hour.

Andy came and repaired my boiler in very good time! Came out same day! Super thankful for SMO and their service contract!!

I am absolutely pleased with this service. Last year i was with POIST adm had such a horrible experience i was actually going to switch from gas to all electric because the they were so expensive. 4000.00 in 4 months is what i was charged and i constantly smelt gas and complained eventually i asked them to come remove thier tanks... this year i am blessed with SMO. THE CUSTOMER SERVICE IS the absolute highest. My propane expert/ Specialist is Brian Emerick and the customer service rep is jan. They have went well out of their way to make sure m family has heat. I am eternally grateful for them amd also the delivery driver. I cant find enough words to let everyone know just how pleased I am with this company.
THANK you SMO. HAPPY NEW YEAR.

The pan under our Air Handler in the attic had a crack, the hose was clogged and water was pouring through the dinning room ceiling. We contacted SMO because we have the annual service contract which is a great!!! Alfredo was their service representative, he was well spoken and very polite! He listened to our concerns and than went to work. As Alfredo worked he explained what the issue was and how he would correct it. He also suggested that we purchase better filters (M3) because they are a better quality and showed us how the one we had would allow dirt and dust to get through. He also cleaned the outside unit and removed debris from the inside. The unit works better than ever we had to turn the A/C unit up because our home was to cold. We had the unit on 73 the entire summer and for the first time we turned it up to 76.

I hate SMO with my whole heart, my husband is never home because of this dumb job. Its bad enough im in the military and go on deployment all the time , just to come home for my man to be working all the time . They even make him work late on weekends. very disappointed. praying on SMO downfall.