SMO Energy

Normally pleased with service however for the 1st time in 15 yrs i wake up (540am) to our house smelling like gas (literally as if dumped gasoline throughout house, had to turn off heat).
I placed help ticket at 745AM due to smell, house is 64 degrees and dropping due to cold outside, also proceed to tell them 8 month old in the house.
As of 130PM no arrival or anything (i left with baby at 815am) and now staying at mom's b/c a baby should not be around those kind of fumes, not to pleased at how an EMERGENCY is treated 😤(was told someone would come ASAP, almost 6 hrs is not ASAP)

The Tech Nathan G. performed AC and Water Heater maintenance service. Did an excellent job. Pleasant and courteous, went about the tasks very efficiently. An asset to SMO.

I had a water leak on my Boiler, after 5 days they sent a technician named Chamar Noble to make repairs. He was personable, knowledgeable and respectful. He went above to explain the issue and possible cause. I will request this tech for future repairs.

Having problems with my A/C. Tyrone from SMO responded this morning, and immediately identified the issue and got the unit up and running.he was extremely professional and courteous.

SMO's customer representative was unresponsive in dealing with a long term heating outage at my home, ignoring multiple requests for alternative system repairs after a system SMO installed repeatedly failed after power outages. My HVAC was out from mid-February 2022 until July 2022, when a junior SMO technician recognized a simple fix that the more senior SMO personnel failed/refused to see. The senior SMO rep ignored multiple emails and requests for help, yet acknowledged that he had seen them while failing to respond. I now minimize my business with SMO, although their junior tech was a champ. I hope he takes over the company. Update: after seeing this post, a very professional and polite SMO client care representative contacted me, and after a review of what transpired, without me asking, extended our service warranties for five months, to reflect the period we were without working HVAC. They also provided a $50 oil credit, as a way to try to set right our experience.

technician was on time and very knowledgeable about what he was doing, after I explained to him what was going on with my A/C unit he explained what steps he would taking to test things and what the results meant to do the repairs, He took time make sure all was working well before he left, I forgot to add that my technician was Keith Ketterman,

SMO’s Oil Delivery gets an A+. Their service department gets an F. I had two service appointments scheduled with them to repair my gas powered fire place. Both times I took off of work, called them in the morning to confirm, which both times “Yes a tech will call you when they are 30 mins out”. Both times no one called me, instead I called them and they tell me they canceled my appointment. Not them calling me, but me calling them both times!!!

Totally unacceptable, unprofessional, inconsiderate and honestly rude. To get this type of treatment, after being a client for years is very disappointing.

Sure glad Juwan Tillman was working on Sunday when AC stopped working and temps were in high 80’s. Fast, efficient, friendly service, and AC was back up and running!

Juan Tillman was the tech that responded to our call, he got us up and running in about 5 minutes. Very good service

Customer Service like SMO delivers is hard to find. My calls were handled timely with no problems. Service tech Brett was professional, knowledgeable and personable. I would recommend SMO to anyone for heating oil and services.