Hughes Mechanical, LLC

Hughes Mechanical just completed a big project in our home, installing ducts and traditional A/C for the upper levels and a ductless system for our basement. Their customer service from the initial estimate to wrapping up the job was excellent. Everyone we encountered answered our questions and provided information and options on what was best for our old house, not on what would make them the most money.

The job was completed quicker than we expected and the pricing from Hughes was much better than the estimates we received from other companies.

It's never easy having construction happening in your home, especially when you largely work from home, but Pat, Will and Chad were great about communication, timing, cleaning up and working with our schedules.

We'll continue to work with Hughes for all of our HVAC needs.

Hughes Mechanical installed a new water heater in my basement. The technicians were very professional and did a great job.

I would recommend Hughes to anyone. I had a new a/c unit, furnace, and thermostat installed. Everyone I dealt with was very knowledgeable and helped with every question I had. It was a no pressure proposal for work but I ultimately decided to go with Hughes because they were very affordable. The technicians that came out and installed everything were very respectful and professional. They were right on time and did the job in the time frame that was advised. I’m 100 percent satisfied with the work and dealing with this company.

We have used Hughes Mechanical many times to service several of our investment properties. We were pleased with the quality of work, their professionalism and timeliness. However, on 2 notable instances we were very disappointed with their failure to follow through on requests for immediate work. One of there occurred during the week of 11/7/2022 that required immediate follow-up plumbing and HVAC work that the company performed for us. They completed the initial work, but failed to complete the other items we requested done. So, we had to bring in another company to complete the work.

In an earlier instance (May 2022), the company contacted us to transfer and continue HVAC maintenance contracts (Hughes ceased working through our property manager and sought to work directly with the property owners). We inquired about the possibility of a bulk discount for our 5 properties, but never received a response. So, again, we turned to a competitor.

Other than these instances, we have been happy with the company, but are leery about future business as a result.

The folks at Hughes are extremely hardworking problem solvers who arrived punctually, did all the work that was asked of them in a quick and professional fashion, and also solved some problems caused by roofers who got ahead of themselves to ensure that we had fully functioning climate control all throughout. They are fairly priced and worth the value for money for sure. Strong recommendation for Hughes.

Adam and his team are theeee best.
1. They have tremendous customer service
2. They educate their customers
3. They work their butts off
4. Their pricing is very hard to beat
5. Reliable as the sun
6. Caring and compassionate and willing to help at all hours of the night.

10/10
100%
5 Stars
2 thumbs all the way up

I got 3 estimates and Jason was most informative and responsive of them all. He did a through inspection of everything and gave his thoughts and recommendations and having done my own research he was spot on. After the quote and he was able to come out the next week and installed the new unit.

Will and Doug were spectacular! The install went fast and the team was super professional.

The office staff is courteous and responsive. The estimator was knowledgeable and professional; he made an careful assessment and gave me a factual explanation, but was not pushy with some hard sell. He emailed me promptly with an estimate, and answered all my questions. The installers arrived on time, and gave an accurate estimate of the time involved in the installation. They were efficient and courteous, and they cleaned the area after the work was completed. After the job I had a few questions, and the owner, Jason, called me and answered all my questions. In my view this company deserves the five stars!

1st time using Hughes for plumbing, they installed our new furnace & AC earlier this year and were awesome! They were able to get out to fix our leaking pipe same day and got it fixed quickly. They guys were super nice and thorough with explaining what had happened and how they fixed it. 10/10 our go to for both plumbing & HVAC!