Polestar Plumbing, Heating & Air Conditioning

Technicians were professional and courteous. They quickly identified the problem and resolved the issue. Price was high as all AC work is, but there rates were on the mark with current rates. What will make me return to this company is that they came out same day and did not force my family to be without AC for days. Appreciate them and they have my future business.

My Ac unit needed to be replaced and it was completed to my satisfaction and as stated by Polestar. I request a change by adding a new furnace after they were installing my new AC unit; Polestar quickly accommodated my request and dispatched a new furnace to match my new AC unit and still completed all work that same day. Polestar later followed up by dispatch a tech to verify all work was completed and my unit was functioning as designed and to my satisfaction. I found that reassuring and it goes to show Polestar is customer focused. From past experience, most company would only follow up if you had a complaint. I would recommend Polestar as they verify their work to ensure you are completely satisfied.

So far Polestar had been wonderful to provide installation and service. They gave me good discount that others couldn't in the area.

Preventive maintenance schedules are invited ahead and I don't have to keep track. I would recommend them to anyone who needs peace with HVAC.

Great experience with our install and follow up. Installers were professional and did a great job. We had an issue with the way the outdoor unit was installed but they sent a crew out and resolved it promptly.

Definitely recommend PoleStar. They were very prompt, great customer service & their price, along with the Costco incentives, couldn’t be beat. Would recommend them to anyone. Kayla was very professional & the tech crew was very efficient.

I would highly recommend Polestar for any plumbing needs. “David and Sergio” were “FABULOUS” with the job they performed at our home. They rebuilt the stack in the basement and put in 50+ feet of new piping in the back yard. Never met two workers very respectful of our property. So remember when you use Polestar ask for “David & Sergio”. Thanks so much for a JOB WELL DONE.

We've used Polestar for about three years and have been happy each time. Brandon came in last week to service the A/C and he was great - prompt, friendly, respectful of our home, and knowledgeable enough to both perform the service efficiently and explain what we needed to know. We'll definitely continue with Polestar as our go-to HVAC/plumbing company!

Everyone at Polestar are wonderful. Our furnace went out and they quickly came out to diagnose the problem. We received great detail from the technician and the office staff were helpful in finding solutions for us. They were quick to respond and patient with explaining the options and process. The installers were polite, efficient, and left the space much cleaner than they found it. They did a walk-through and explained everything before they left. Super friendly and competent company and I would highly recommend!

Kayla was great as our contact, she explained everything succinctly during our process. The team who installed our new HVAC system was polite, speedy, and professional. We are very satisfied with our experience.

Jalen was courteous and diligent in his performance of the services. He gave a thorough explanation of the work and current status of our system. Through no fault of his own (in fact, I love that this company prioritizes emergency calls over maintenance calls), he was late for the scheduled appointment, but more than made up for the delay when Jalen was here. Great value with Polestar. Love using them.