Peterman Brothers

Peterman Brothers installed a brand new water heater. The gentleman that installed the heater had lots of difficulty getting heater down into basement and installing once down there. Our brand new heater that cost 3k has dents and scratches all over it because of the installer. I asked the installer if he needed any help or needed me to move anything else to make his job easier. He said he would be fine and never asked for help or any assistance, which apparently he needed. I was home the whole time.

The poor condition that the heater was left in was unacceptable. We were certain that they would install a new one. We were never concerned with the functionality of the heater but disturbed by the poor condition is was left in after installation. The installer could not even take the old water heater away. Two employees came a day later and picked up the old one. When they showed up and I showed them the condition the new one was left in, they were certain we would get a new one installed.
After contacting Petermans to get new one installed. They denied request and offered 1k off. I would never run a business and leave a new product installed in bad condition. Never was I concerned with the functionality of the new heater but disturbed by the poor condition it was installed. I'm sure if I lived on Dupont Rd or somewhere nicer and complained more, they would've replaced it no problem. I don't care how much I spend, I should receive a new heater in new condition. Not all scratched up and dented by the installer. Dissapointed in the installer and the customer service following. The pics shown is the new water heater, not the old one!!

This was my first experience using their services. From my first call to inquire about services, to when they completed fixing my air conditioner, we received professional, experienced, friendly service. There is a reason they have 5 stars, they totally live up to it. Nick & Doug had our a/c up and running in no time. Thanks to them and the dispatching personnel (who by the way were so kind and sweet) we are able to sleep in comfort tonight in a cool house. Thanks a bunches! 😁

Wonderful plumbers working here. On time and flexible with my schedule. Nothing but good things to say about Peterman Brothers. They always fix any issues I may have. Any questions I have are promptly and quickly answered and the knowledge I’m provided with is invaluable. Thank you!!

This was a plumbing checkup that members get for free. Blake drained the hot water heater, checked the pipes under the bathroom sink and under the kitchen sink. He went into the crawl space, which is hard to get to and is dirty, to check the pipes. He made sure to explain things clearly to me, asked if I had
any questions, and answered my questions very respectfully. He was extremely thorough in checking all the plumbing aspects and in communicating with me. He will be one that I ask for if plumbing repairs are necessary in the future.

Parker was our technician and he was the nicest and most efficient person we’ve had come out. Explained and suggested what we could do to have our system be more efficient. Like adding a surge protector to help if have storms like last night and coil band to protect the pvc pipe from clogging. Can’t say enough about Parker, he represented Peterman to the highest level.

Our technician was fantastic. Solved our issues quickly. He was fantastic. Problems all solved and we are back to normal. Very thankful for the swift response and thorough repair. .

Out tech was very professional, helpful and nice. He explained everything he was doing. He took the time to make sure everything was done properly. We would highly recommend him and Petermans.

Lucas was very knowledgeable and communicated issues with the current water heater as well as options to prevent further issues as we were purchasing a new one. Customer service was great through the whole interaction starting back with calling to get someone to come out. We appreciate it.

Lucas did amazing job and found an outcome to save me money and figured out a final solution!! Took his time explaining everything to the T. Very knowledgeable and very helpful! At the end of the day went from a 30k job all the way down to 6k job. Definitely a lifesaver!

I had WIIL, MATTHEW & KEYLIN come to my house to clean my vents. These three were professional, polite, hard working and AMAZING! I would highly recommend them if you need your vents cleaned. Peterman Brothers - Give these three associates a big raise. We need more people like them in this world. BRAVO!