Kron & West Air Conditioning

I have always been happy with the Kron and West experience! Brian Bartlett was professional, kind and honest! He answered all my questions and gave me pointers on how to be more efficient with my system, and advised me on any future needs of the unit. He is an asset to your company. Thank you!!

Brian B. is an awesome Tech and a really great asset to the Kron & West Company. He is very knowledgeable, dependable, and personable. I really like the contract that includes the 2 cleanings per year. They are always on time and very easy to schedule an appointment that works around my schedule!!

Kron & West installed our new AC/Heating System. They are courteous and professional. Everything was completed in a timely manner. Our new AC works great. Bob went above and beyond to keep the old AC going while waiting for new parts. Their pricing is fair and we would not hesitate to use them again.

We’ve been Kron and West customers for years and love to support local Family owned operations like this. They’ve replaces our AC, redone our duct work and service our system. Brian B is the tech that normally comes out and really appreciate his timeliness and always asks how we’re doing and if any issues. Brian’s attitude solidified why we do business with Kron and West.
I recommend Kron and West.

It was a pleasure to work with Kron and West on a new air conditioning system. All company employees were excellent Our installers, Nick and Justino completed the job to perfection. My7 wife and I highly recommend this company to everyone. Sandy and Rob

I cannot say enough good things about our experience with Kron and West. Neither our 3-ton nor our 5-ton units were working. Brian came out and did an assessment. He came back within a day or two with a quote on three possible A/C systems. He explained what he recommended and why. I felt like his recommendation allowed me to make an informed decision. The install was scheduled within a few days; rather surprising given the time of year here in Florida. Our install was done by Nick and Jermaine. They were very professional and courteous. They completed their work with a minimum of distraction to my wife who works out of our house. It turned out that the 5-ton Carrier systems are on back order from the factory. However, Kron and West installed a temporary fix so that we weren't suffering in the heat. At the conclusion of the 3-ton installation Brian and Nick explained that they would be doing a ventilation system check once the 5-ton unit was installed. It's possible that we will need some duct work done but it will allow our systems to operate at peak capacity. There are a lot of A/C companies in St. Petersburg and Pinellas County. But, there is a reason they have been in business as long as they have and a reason that they do not have to do any advertising. Without question, I would highly recommend Brian Kron and his team at Kron and West. Steve Geis

10/13/2021 update. Subsequent to the above, a 5-ton unit became available far sooner than expected. Our install was scheduled soon after Kron and West received the 5-ton unit. Nick and Jermaine were also the installers for this second unit. Other companies may just randomly assign installers but I thought it was important that Nick and Jermaine be assigned to do the second install. The second install was as professional as the first. If you could see our air handlers you would see how much pride of workmanship Nick and Jermaine have.

This afternoon, I heard a noticeable humming/vibrational sound coming from our 5-ton unit. Naturally, this had me a bit concerned. I called in. I should write down the two ladies who answer the phone at Kron and West. I'm sure "answering the phone" does not do their roles justice. As with any business, they become the face of the business to everyone who calls. They are: professional, upbeat, friendly and you know after talking with them that they are going to solve your problem. It was about 3:00 when I called. I was told between 5:00 and 6:00 for a service technician to arrive. I barely put my phone down and Danny showed up. He quickly assessed the problem, erased any concern I had for our air handler and fixed the problem. Obviously, Kron and West cares about customer service. Steve Geis

11/11/21 Update
This review is about 3 weeks past due. After two attempts, our 5-ton air handler was still giving off a humming noise. Reluctantly, I e-mailed Brian Kron. I say "reluctantly" because it was very close to the due date for his wife. Despite that, Brian e-mailed me right away saying that it's never a bother to satisfy a customer. This is not to take anything away from the two previous technicians and two attempts at a solution. But, this time Brian assigned Joe Pavone the task. I believe that Joe has worked for Kron and West for the entirety of their existence (30+ years). I doubt if there's any issue or problem with any HVAC system that Joe hasn't seen. The difference with Joe is that he actually showed me exactly what was causing the hum (outside air being pulled into the filter due to a couple of small areas that hadn't been taped off). I'm confident that our problem is now fixed. Because of the e-mail exchange referred to above, I now have the names of the two women who work in the office and do an unbelievable job of representing Kron and West. They are: Brittany Heal
and Monica Albright.
Thanks to everyone at Kron and West for all that you do. Steve Geis

I just had my first service and maintenance appointment with Kron & West. Their office staff booked the appointment quickly, and was fast to respond to any questions or concerns I had. Jason, the technician, was punctual, friendly and answered all of my questions. He explained everything well, and was extremely informative about the life of my AC unit. During this crazy pandemic time, he came in with mask and gloves, and was very respectful. I am glad I finally found a local HVAC company that exceeded expectations! Thanks!!

Cyrus cleaned the coils on our A/C unit today & did a fantastic job! The coils were all clogged up and nasty & our A/C was not running very well. Cyrus was incredibly thorough and explained everything he did to us. He was very personable, and a pleasure to work with. I will recommend KRON & West to any of my neighbors and friends who are looking for a great A/C company. Very pleased!

We are so pleased with the performance of your staff whenever they job.
come to our home. We especially want to acknowledge, Brian Bartlett.
Brian is always courteous, professional and informative. Brian will keep us appraised of the work being preformed the status of the equipment
and he checks that we are satisfied with the job. He is an asset to your
company.

The Service Mechanic (John) arrived on time and was very professional. He explained what he was doing and gave us recommendations on maintaining the condensate pump. He also noted that had we not had the service we were very close to having the condensate line to the pump become clogged. We were very happy with the service that was done.