Kron & West Air Conditioning

A complete waste of time. Called for service since my air handler duct work has separated from the unit. Danielle set up an appointment for the following day in the afternoon. I told her the air handler is in the attic and she said it would not be an issue. I waited around and at 4:50 Danielle called and said they would not be coming out since it would be too hot. She asked me to go up in the attic to take photos and send them to her. I did and after I tracked her back down the following day she quoted 1600-2000 to redo the box. What a joke! Don’t waste your time on this company.

Brian, Mitch, Justin, Joe & other employees of Kron & West did an outstanding job of replacing our HVAC systems. It was a tough project requiring complete removal & replacement of 2 compromised systems from a 30 year old ranch style home. We basically lived with Mitch & Justin for 3 1/2 weeks & they were always respectful, accommodating & very hard workmen. My wife & I love the finished product! If there were more than 5 stars available Kron & West would get them!

I came home last night to no air conditioning. I called and asked for service today.
Herbert came out, in time. Showed him previous work I had done earlier this year.
It turns out I was scammed for $1600 and about to pat $1200 more.
I did not need the work I had done.
Herbert got the air running and will come again with better thermostat and to do other repairs.
Kron and West were great. Very professional with decades of experience.
Glad I finally got an honest company to help.
Very highly recommended.

First time customer here. Brad came to perform an inspection and routine maintenance on my home AC system. He was very knowledgeable and thorough. He inspected and cleaned the AC unit in the attic, and the heat pump unit in the yard. He provided helpful suggestions on air filters, and keeping yard debris out of the heat pump. He also secured my sagging thermostat firmly into the wall.

kron and west tech's came to repair my malfunctioning heating system the same day I called for service. The tech diagnosed the problem but did not have the part on his truck. The next day a different tech came to finish the work. The techs were knowledgeable and explained what was going on. I had questions and Marina Kron (the owner) called to resolve my issue to my satisfaction. I would use their services again and highly recommend them.

I actually did not call this company. One of their repairman was at my neighbors house fixing their unit when he heard something was wrong with mine. The repairman knocked on my door to tell me what he heard. I was REALLY skeptical. I didn't know I had a problem. I took a leap of faith and called the company to schedule an appt. That afternoon, another repairman came over and showed me the problem. It was a simple fix that may have costed me thousands had it not been fixed. I'm glad I put trust in the company. Odd way to come about it, but I'm grateful and thankful. I'll be using them in the future.

I used Kron & West for installation of 3 brand new Carrier Infinity A/C systems in 2018/2019 as the prior owner of my home used them at time of construction for A/C installation. Initially, I found them professional, however, I subsequently learned that their money is made off repairs and, I strongly believe, in my situation and in my opinion, at least, they perhaps intentionally did a faulty installation and faulty repairs to come back and charge for repair work (which was required on a regular, multi-period basis annually). Brian Kron, the son of the owner, admitted, their money is made off repairs when no repair warranty is purchased as opposed to installation. He stated that if a repair warranty is purchased at time of installation, they lose money on repairs due to the repair reimbursement. I had 3-4 issues per year, spending in excess of $1500/year on repairs on brand new (2+ year old units) that were supposedly the best: Carrier Infinity. Brian informed me, at my last repair, that he believes Carrier is a poorly built brand and would never put it in. his own home (and used Lennox) - yet they sold them to me and do so consistently, as I understand it! Brian is smug and unprofessional and the company, albeit pleasant when you deal with them, is poor at installation and repair, even if not running a "repair racket".

Ive hired Kron & west on multiple occasions now. They were very quick and responsive in scheduling the service and excellent at communicating any updates. Techs were very knowledgeable and professional in both executing their work and answering all of my questions. Highly recommend.

I am new to Florida and have found my HVAC partner: Kron & West. I've needed them 3x in the past 18 months and each time they have been responsive and professional. They arrive within the time window offered. The staff is kind, genuine and empathic. They do their best to service families without bankrupting them! Shout out to Brandon who did my service today and answered all of my questions patiently and in language I could understand. Highly recommend.

This is a family business that has one of the best reputations in the Tampa Bay area. They are honest, professional, efficient, knowledgeable, friendly and have highly trained employees that are top of the line in the industry. Marina Kron an her son Brian Kron are down to earth hard workers that are always all out for your best interest to help you make the correct decisions.

We have had three different systems installed in three different homes over the years and their service and quality is always A+. Can't go wrong with this team!