Kron & West Air Conditioning

I could not be happier with the customer service of Kron and West! I had a company try to sell us a huge unit before we called them for a second opinion. They took proper measurements of our home and explained that the unit the other company (shall not be named) was trying to sell was was actually too big for our house. They were less than half the cost of the other company AND the tech that came to install our new system was really friendly! Call them first!

The office staff was very nice, I'll give them that. We had scheduled an appointment because of a non-functional AC. Unfortunately, they didn't specify that the "Trip charge" of $89 was literally just to come out and call the 800-number on the side of the unit. Diagnostic, we were told after he arrived, was an additional fee and nothing was included in the trip fee.

He immediately said we should just buy a new unit from them. He wasn't sure if the "trip charge" would apply towards the purchase of a new one if we went that route. It was the end of the day so the sales person was already going home, but he said maybe the sales person could just call us to quote us because it was pretty standard. We said that was fine and it wasn't worth his time to drive all the way out. After he called the sales person he said the guy wanted to "come out and see" so he could give us "the best possible price".

So the driver came out anyway and he was by far the rudest "sales" person I've ever met - looked at the space for about 15 seconds, rudely told my wife that the unit we had was garbage and wasn't worth even trying to troubleshoot (she was just using the remote to turn it on and off at the time that he volunteered this nugget), and then "quoted" us the exact same price that the technician told us and that we could pay by check, and turned to walk out. My wife asked, "What about financing?" because that was one of the questions we'd asked the tech resulting in contacting the sales guy in the first place. He grumbled, turned halfway back to us, and said "There's an app, you can go through it at the office". And then he left.

Again, Marina at the office was fantastic. Very helpful. But if she had told us what we'd get for our $89, we wouldn't have bothered. I would say that I'm sorry that we bothered their sales guy late in the day to come and look to give us a quote, but we literally said that it wasn't necessary and he insisted anyway. Thanks to how utterly rude he was, now we won't even consider using them for service on our main unit either. I've never had a sales person insult me in my own home before, so I suppose that's a first. Wish it didn't cost me $89 for that, though.

Super grateful to have had Bob come out and assess our cooling system. He steered us in the correct and much less expensive direction. Will certainly consult this team first for any future needs.

We purchased and moved into a condominium knowing our first need was a new air conditioning system. I saw several Kron and West service trucks in the neighborhood, so I decided to call them first and get a quote. They responded right away. Bob S. came out and did an assessment of what was required to achieve the cooling level we wanted. He answered all our questions and provided a proposal that laid out the tasks and equipment to be installed. The install took two days, including having our outside compressor deck totally rebuilt by RLS Builders. The Kron and West install team, Mitch and Larry, did a great job. New air duct returns were added, and the old system was removed, and a new Lennox system installed. The entire process (remove the old, rebuild the deck, install the new) went off without a hitch. By early afternoon on the second day, we had cool air again! In all, a really great experience with Kron and West. My thanks to the entire Kron and West Team. And, a thanks to RLS Builders for rebuilding the compressor deck, too.

My husband has been working here for 32 years. Take pride in their work with your a/c new or old. Owners are really involved in the business. Great partnership for 32 years.

Brian and Cyrus were friendly and productive. Arrived on time. Were Covid sensitive. Cleaned the drain buildup and kept the system running smoothly. Gave me some tips on how to cool my house more efficiently by simply adjusting my vents. thank you!

Brian Bartlett, maintenance and service mechanic with the company, is professional and knowledgable. He quickly arrived to my home. Problem: my air conditioner was not blowing cool air. He diagnosed and then repaired the problem. Thanks, Brian.

Kron & West are without a doubt the most professional, dependable and customer oriented HVAC company you could ever do business with! Their staff exceeded our expectations with a difficult installation of a new residential AC system. Much thanks and appreciation to Corey, our Sales Representative, and the super intall team of Joe, Casey & Justino!

Brian Bartlett is excellent! He does a superb job and I have been using his services for years now. I highly recommend his work for other homeowners.

John was here today to do our semi-annual service. He was on time and did a great job. He cleaned up his work areas and explained all the work he completed