Kron & West Air Conditioning

They did show up..but only to try to schedule a sale appt. Wanted $632 for leak detection. Kept repeating unit was out if warranty. Unit is 6 years old. JV systems detected leak in 15 minutes and did entire repair $800. It was obvious..see attached photo of dryer. Shame on Kron.

Once again, Kron and West deliver professional service. We have used them for a few years and have been so happy with their service, attention to detail and professionalism.
Today Brad came out to our house to do our check up and contracted maintenance on our systems. He was very pleasant to have in our home. He listened to me very patiently as I asked lots of questions and gave me the answers I was in search of. In my experience all the technicians are not only competent in their work but also nice people.
In years past we have used many different companies to care for our heat and ac needs. All were hit or miss and usually a big miss. There was no consistency in their services or their employees.
When we embarked upon a huge renovation we got a bid from Kron and West. They were not the least or most expensive. After several friends gave us good recommendations we decided to go with them and we have been so glad that we did. We’ve been happy with all their work and the way that even if we have issues on nights or weekends they’ve been able to address it. We would definitely recommend them!

I have used Kron and West for several years now and I am very satisfied. I reccomend them to anyone that asks. I had a new rep. Brian Bartlett out today and he did an excellent job as usual. He was exactly what I expect from a company like Kron and West.. Every rep they have sent to our home has been punctual, professional, and prompt. Kron and West may not be the cheapest, but if you want it done right you have found your AC company. I strongly encourage everyone to consider using them. Thanks for your help today Brian, it was a pleasure to meet you and keep up the great work! I would say hire more like him....but you already do!

Kron & West we’re excellent to work with. Bob Shiminske was knowledgeable and very detailed on his explanation of their products. He also was vey helpful on scheduling the installation. The installation crew, Steve and Hunter, we’re on time, polite and cleaned up everything before leaving. Love our new system! Would HIGHLY recommend Kron & West!

Professional, friendly repairman.$95 trip fee. When he found the problem, .had to go outside to “figure a price” and came back with $350 to clean water clog in drain..20 minute job that will be $350! I called the company..she could not quote me a price…had to talk with repairman. Was it because of a holiday weekend? No parts needed…I don’t mind paying for great work but 3 houses and never, ever, ever paid more than $200 for service! When did a tradesman get $750 per hour! Very disappointed at the service billing practices of this company.

Wow! I am blown away! My AC motor died, and I called yesterday hoping I'd be able to get it fixed some time this week...and it's already fixed! So responsive and professional. My technician really knew what he was doing, and was super polite and quick. The office staff was so great and helpful. Nobody likes to have to pay for household repairs, but when the experience is so positive it makes it less painful. Thank you so much!

Our thermostat stopped working and we were in need of a repair asap. Having recently purchased our home we did not have an AC company so called KRON & West used by previous owners. They were extremely responsive and courteous on the phone and actually had someone out within about an hour! Our Service Mechanic was Nick & he quickly resolved the problem. I was so pleased with his service I signed up for their annual maintenance plan for our 2 units. Highly recommend!!!

Nick & Josh did a great job. Very courteous and answered my many questions to my satisfaction. Cleaned up after themselves which has not always been the case with other companies. Super fast service. So happy they were able to install within 2 days. Bob was able to come out quickly and was excellent at explaining the quote. I wish I had known about this company before. I hope my future dealings will be just as positive.

I have used Kron & West many times over the years. They have installed three air conditioning systems for me at two different houses. They also do all the maintenance on my AC units every 6 months, and they have performed repairs for me. The Kron folks are always extremely professional. They are responsive when I call for service. I get scheduled in a prompt manner. The service technicians and the office support staff have always been very friendly and a pleasure to work with. The quality of the work is excellent. I like that the staff is stable, so I get to see the same service techs repeatedly. Brad usually handles the maintenance on my systems every 6 months, and so I see him regularly. He knows my systems and is very familiar with my equipment, which really helps. They stand by their products and service. On rare occasion when there is a glitch that needs to be sorted out, they take care of that ASAP. And they are always timely. When they schedule you an appointment within a certain time window, they get there on time. I have no hesitation in recommending Kron & West for HVAC installation and service.

Ok, this is a small wet blanket on all of the 5-star reviews. My beef is with the cost considering the work performed. Here’s my story. My A/C stopped working and my thermostat was blank. I knew this meant power to the unit was interrupted. So I checked the usual circuit breaker and float switch (drain line clogged), but everything was normal. Kron had serviced my unit in the past with good results so I called for repair. About 2 hours later the technician arrived. He immediately checked the thermostat and float switch and was unable to determine why there was no power, so after about 10 min on-site he told me he needed to do a low voltage search which would cost $201 on top of the $89 initial service call. I gave the ok. After another 15 min he asked me if there was another breaker panel besides the one in my garage, and I said no….then while we were both standing next to the air handler we both noticed a wall switch labeled “A/C Furnace On/Off”….he flipped the switch on and the unit turned back on. Good news! Simple fix, no parts needed. Then I was asked if I wanted to sign up for an annual maintenance plan, which I declined. The tech then proceeded to check my outside unit (compressor/fan/coils) which I didn’t ask for and he reported that the Freon level was good but the run capacitor was “weak” and should be replaced…he could do it today for….I recall the quote to be over $200….I think he said $220, but (again) if I signed up for a maintenance plan I could save 20%. Again I declined, knowing that a capacitor runs about $20 and I could replace it myself. With nothing left to do the tech returned to his van and after another 10 min returned to let me know my bill was $417 because he added a charge of $127 for looking at my breaker panel. Wow…$417 for a service that required no materials or parts and only 30 min of time to discover a simple wall switch was turned off. That seems a steep price to me. So despite good service in the past I question whether I will use Kron in the future. I feel like the tech is pressured by the company to offer maintenance plans and otherwise run up the bill.