Burgess Heating and Air

I am thrilled to share my exceptional experience with Burgess Heating & Air. After enduring a frustrating month of waiting for another air conditioning company to fix our Trane unit, which was on backorder, we decided to seek a second opinion from Burgess. And boy, are we glad we did!

Burgess's dedication to resolving our AC issue was truly remarkable. From the moment we reached out to them, their team demonstrated a level of commitment that surpassed our expectations. They understood the urgency of our situation and wasted no time in addressing it. Within a short span of time, they had our unit back up and running efficiently. Not only did Burgess provide top-notch service, they also charged $500 less than the previous company we had dealt with. This cost savings was a pleasant surprise, and it further solidified our trust in their integrity.

Our experience with Burgess Heating & Air has been nothing short of exceptional. Their dedication, efficient service, transparent pricing, and outstanding customer care have earned them a customer for life. If you are in need of heating and air conditioning services, I highly recommend Burgess Heating & Air. They are a company that truly values their customers and goes above and beyond to deliver stellar results.

Always a seamless experience. The front office is pleasant and responsive. Thanks Ladies ! And Hans our technician was super efficient in diagnosing our system. I would recommend them time and again. Thank you!

This business was great when we purchased 7 brand new units in one year from them but after that they treated us horribly. They don’t value or appreciate their customers and the company lacks family owned business values. When a system goes down, it takes weeks to get the parts and they get mad at you for asking when you’ll have AC again. We will never use Burgess again. The technicians are great. But the office staff & owner are unprofessional and don’t return calls.

Brandon Averback provided expert quality service. He was extremely knowledgable and efficient, beginning with diagnosing the problem to providing the solution; honest and very competent! Also grateful to John Bosser for spending so much time with me on the phone during a crisis situation. Thanks so much for your guidance, patience, and expertise!

This company is great. From the service people to the installers and the office staff they are all great. They installed a new AC unit for us and what a neat job on time and explained everything. We couldnt be happier. Thanks again.

We are new to FL and this was the first time using this company's services. Brandon Averbeck is the young man that came to service our unit. He was friendly, knowledgeable, and professional. We give him 5*. He let us know how much other services we inquired about or he recommended would be and we did have him do the coil cleaning. It saved us quite a bit doing this within the maintenance call vs. stand alone later. We are also going to be scheduling the blower cleaning. Great service call.

That said, the cost associated to the coil cleaning, even at the discounted amount, I believe is too high for the actual work required to clean the coils. Really the only benefit is the liquid/product used. Outside of that, the work itself is too simple to justify the fee charged. Maybe in a different unit it may be a little more complex of a process but in our unit, outside of the product, all that is needed is a little patience and soft brush. Had I known that was "the cleaning", I would have questioned the $80 charged. I'm hoping the blower cleaning for $280 is something more complex and thus justifying that fee. The pricing is the reason this review is not a 5*. The price for coming out was fine.

Whoever does Burgess hiring needs to be paid well! Every single employee involved in my new air conditioning unit installation was kind, courteous, and professional. Billy is AMAZING!

The Burgess team was very quick to respond when our old unit went out. Michael (sales) was great at helping select which replacement unit we would choose. The installers (Billy, Kevin, and Evan) were knowledgeable, professional, personable, and efficient. I would highly recommend this team to replace HVAC equipment.

What a wonderful experience with this company! My system was down and Kirk came out ASAP to make sure that I was back up and running. Customer service and response time were incredible and now I have ice cold air again! Five stars every time.

Great company! Super friendly and professional.