Heatwave Heating & Cooling & Plumbing

I had a great experience with Heatwave. They turned out to be the service provider through my home warranty. They contacted me promptly to schedule service. The tech Florjan was very courteous and professional. He saw right away we would need a replacement, got it quickly approved and came back with the new water heater to install the same day. Very happy with my experience with this company.

Had to repair the main duct on my a/c before I could sell my house. They were immediately responsive and did great work patching, cleaning, and documenting the repair work. I appreciated the photos and detailed report that I could forward to my realtor.

A tech that we have used a few times in the past has started working for them recently! If you have a chance ask for Matthew because he is honest, hard working, and will cut through all the b.s. to give you great service, at the value that you expect from the first meeting! He is an excellent problem solver, and liaison between the company and the customer. He is available to walk you through anything, and now he has moved on, it saddens me because I am out of his area, but for you fortunate enough to have him in your homes…you are lucky as is his new company! Prayers that this new endeavor is all you need it to be and that this new company knows how amazing you are!!!

Terrible customer service from the owner, Dan who came out for an estimate to replace HVAC unit. Appeared bothered that I already had a few estimates and that I wasn’t going to sign any contract today. I’ve had several other companies come out for estimates and have been very nice, know how to communicate with customers and Heatwave was the only rude company. Don’t even bother wasting your time with this company.

I had previously had another company put and was not happy with the wag the tech presented themselves. Matthew arrived within an hour of me making the call to Heatwave and was a breath of fresh air. In the forty years I've been on this earth I've never felt like someone was as knowledgeable or compassionate like Matthew was. Heatwave definitely has themselves a diamond right here. Looking forward towards working with them well into the future.

Despite paying for a Club membership to receive reduced pricing in June 2021, we have been unable to get the company to provide a copy of the contract. During the last service requested, office staff were unable to find our contract, took down my name, address and email incorrectly after repeated 3 times, and dispatched the technician to the wrong address. After getting the issues with HVAC resolved I again requested the contract. Upon not receiving it as indicating I would, I called three times seeking to speak to the office manager or owner. Neither was ever "available" in the office and I never received a return call. We are at the end of September and still no contract.

The technicians were responsive and nice quality work (only reason they even get a star) but prices are still high even with club membership. If only I could refer to the contract that they never have provided.......

Serviceman Logan was very knowledgeable and respectful and friendly. He gave me some advice on how to prevent little things that i might encounter with my HVAC. Overall Logan is a very good serviceman.

I am incredibly upset with the poor customer service. My husband has made numerous appointments only to have them cancelled. Today was our THIRD scheduled appointment in a matter of weeks which was cancelled. He sat at our empty house which we have been out of due to flooding waiting for over three hours during the scheduled time of 12-3. He gets a call AFTER 3 cancelling the appointment. This is completely unacceptable. He has taken days off from work to be at the house only to have it cancelled and then today he sat at our house working waiting for someone to be there. We understand that emergencies come up but you should have enough employees to cover those and still make the scheduled appointments.

***The owners response is a LIE. My husband called YOU at at 12:55pm with no answer, then 1pm no answer, then he finally spoke to someone at 1:03pm confirming appointment from 12-3. Didn’t hear from anyone until 328pm. He has no missed calls from you and neither do I. So sorry but you are lying.

5 star review. I had a little hiccup at first. But, the staff - Tori and Miranda went out of there way to be attentive and above quality service. I received updates throughout the day and my toilet is running great. Thanks so much!!!

Heatwave was responsive, informative, honest and helpful in every was imaginable. My hot water heater died August 14 and Dave, great guy, was on scene within 2 hours and very professionally and painlessly walked me through the entire process. Heatwave provided a "temp" unit until they could install a new one which surprised and delighted me. That level of dedication to service is hard to find these days. The technician, Florian, who installed the unit was friendly, professional, knowledgeable, and very considerate. He answered any and all questions I had with the utmost professionalism and his installation of my new water heater made the old system look like it had been put in by rank amateurs. I would not hesitate to utilize Heatwave for any future service. I highly recommend Heatwave for any service needs!