Heatwave Heating & Cooling & Plumbing

My HVAC started leaking at 1am. Dan showed up the next day at 9am and fixed the problem within half an hour. Really laid back and easy to work with, reasonable cost. Highly recommend!

In the middle of July our AC system went completely out, it's an old system so I knew I needed a new one, called Heatwave and Buddy came out he looked over our System and talked to us about our options and we told him our financial situation. And approved us for the rent to own option
That was on a Friday, and Tuesday by the end of the day we had cold air again, I highly recommend Heatwave great people who care about their customers.

John was awesome! Responded quickly, came on time, diagnosed and got the job quickly, reasonably priced. A pleasure. It was clear he loves what he does. Would definitely use him again!

"I have been using Heatwave Heating & Cooling & Plumbing for a few years now and have always been very pleased with their service. They are on time and very professional. Their service techs are very polite and thorough. Ray has helped us the past 2 times and has been great. On top of that, they keep our A/C running in top condition. Highly recommend Heatwave Heating & Cooling & Plumbing!
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Aaron was very professional, communicated well on times and did a great job connecting our main water system. Was innovative and used the latest materials available to do the job. He will be called first when I need another plumber. Thanks for the service.

I scheduled an appointment with Heatwave for a 9 am - 12 pm window of arrival. When they called to confirm my appointment, they changed the window to 12 pm -3 pm. I called them, thinking this was a mix up, and received an unprofessional and argumentative response from their customer service representative, Krystal. She argued with my wife and said they would review the original call and give us a call back that evening. We received no return phone call that night but were called the day of our appointment to see if someone would be home at their 12 pm - 3 pm window. I called back and told Krystal that no one would be available as this was a mixup and we'd be going with a different company. I ended the phone call. Krystal, in true customer service fashion, called me back to let me know that I was wrong and she had indeed scheduled the correct time. I was fine looking for a different company, no problem. However, you called me back to argue your error after not reviewing the original phone call (like you said you would) and returning our phone call last night? Gross customer service.

I have had nothing but great experiences with this company. The supervisor Jeremy has been helping me with several issues and getting someone out to me as quick as possible. I had Leon come out first thing in the morning to get my water heater fixed and he ended up having to replace it. He went quickly to get the new one and had it installed quickly. He is very friendly and skilled at what he does. I would recommend this company to anyone.

Ryan, my salesman was thorough and was able to meet my needs. Out of 5 companies I got a quote from he was the only one to look in the attic at the ducts. Rodney and Leo did an awesome job installing my new system and it works great. The hot room in the house and the cold room in the house are now the same temp as the rest of the house. Awesome job guys!!

Josh just came out and diagnosed my AC unit shutting off. Did an awesome job and it shouldn't be happening any more.

Great company to work with, explained everything they were going to do. Got to work and got it done in a very efficient manner.

At best this company is incompetent, at worst they are dishonest. The short story is Heatwave charged me $1,380 to replace a fan and motor on my AC, when the problem was with the compressor. They then tried to get me to spend another $7,100 with them by telling me the compressor had no warranty and that my AC was 15 years old, both things that were not true as confirmed by the second opinion I got from a more reputable company who was able to complete the work at no charge to me... due to the warranty. When I tried to confront Heatwave about this they completely blew me off. For those interested in the details, my complaint with the BBB is listed below:

On 10/4/21 Heatwave sent a technician to my home to investigate my AC unit, which was only working intermittently. Prior to their arrival, my roommate had replaced the capacitor, but it still would only run intermittently. Dustin from heatwave diagnosed that the fan and motor would need replacing, with no mention of the capacitor; a technician came to replace the fan and motor the next day (10/5) for $1,380. As soon as the technician left the AC stopped working entirely and Dustin would not return my messages.
The next day (10/6) the receptionist had "no idea" were the technicians were and promised to call me back, which she did not. When I called again she said they would come by between 3-6pm, which they did not. When I called again she said they would come at 9 the next morning (10/7), which they did not. I called Dustin who said he called me 3-4 times, but I had zero missed calls and was with my phone all morning. Then he told me the capacitor was wired incorrectly, causing the compressor to seize, and that it would be $3,500 for a new one, since the part was not under warranty, and that since my system was from 2006, that I should consider replacing the entire thing for $7,100.
This led me to get a second opinion who told me improper wiring of the capacitor could not cause the compressor to seize, found a warranty to replace the compressor at no cost to me, confirmed that my AC was installed in 2019, not 2006, and showed me that Heatwave had forced in a wrong screw to install the fan, making it impossible to work on in the future.
When I confronted Heatwave about this, I was repeatedly told that someone would get back to me, only to be completely ignored. After a week of this, I was finally able to get through to a manager who said he would credit me $200, but would need to take it up with the GM for anything else; he promised to call me back by 10/15, which he did not, and the credit never cleared. The following week I was blown off each time I called.