Heatwave Heating & Cooling & Plumbing

The experience I have had with Heatwave was A-1!!. From their estimator Bill Holden to the 2 technicians, this company was easy to deal with. Their support staff was also great (Siera). I would highly recommend .

Outstanding communication from quote to final installation. All personnel were very professional and punctual. Mercedes was very helpful with scheduling and paperwork. Installer and preinstall reps were outstanding.

STAY AWAY! If you have had work done by this company, PLEASE HAVE THEIR WORK CHECKED BY ANOTHER COMPANY so that you aren't paying for more repairs in a year or even less time. They do shoddy work and left my AC damaged inside and out and even visibly dented in two places with wires hanging out of it.

HeatWave Heating and Cooling was the fourth company to bid on a compressor replacement for my AC unit. They came in with the lowest bid and I moved forward with their service. During my experience with this company, I endured being told my AC unit couldn't be fixed after taking my money before starting the job. After calling and complaining to the office they made the technician come back out to my home to get the AC working. The disgruntled technician proceeded to further damage my AC unit by tinkering around with seemingly no clue and replacing part after part that I did not ask to be replaced and were fully operational before their service. I know this whole-heartedly because I had another company out within days just before the install and they checked every part of the unit.

I also have a written and verbal statement from the second company as well as an invoice for work that needs to be repaired due to the poor job of HeatWave. The technician ended up quitting on the spot in my backyard mid-service. That was quite a shock to me. They sent another tech out and he managed to get the unit up and running but only after all of this damage was already done and is still left there unfixed. I called out another company to check their “finished” work since I was uneasy with how the repair was handled and I had a feeling that something was not right; especially since they left a lot of nuts and bolts and caps and debris all over the place and I had a feeling those belonged somewhere inside the unit. The second party company confirmed that the AC unit is not operating properly completely due to HeatWave’s bad work. I paid quite a bit of money for poor service and shoddy work and when I tried to resolve the issue with HeatWave’s manager, I was told the unit was up and running and that is all they needed to fulfill their contract. They take no responsibility for all of the further damage they created.

I have filed a claim against HeatWave Heating and Cooling and I recommend anyone else having issue do the same. I also recommend that if you are not having issues, you go ahead and have the work checked by a second party before you do have issues down the road and have no documentation to show their faulty work.

In response to the company's poor response: Why not offer to look at it or fix it instead of trying to attack my character? I assure you I am 100% real, my "story" as you like to call it is 100% real and valid and is the reason I don't have money to just throw away, my complaints are 100% valid and backed up with proof. I have physical proof, audio proof, and estimates from other company proof. What more do you need? You've been reported to BBB and claims. I'd like to have settled with you, all you had to do was offer to come out and look at it to see what you can make right, but your customer support was one of the worst I've dealt with. Also, the original quote was $1,900 and I paid $1,500, so they only dropped the price by $400. They are outright lying.

Love them!! They are so professional and never disappoint. They are also so thoughtful and understanding and work with you to help you out as best they can. I felt that Dan was so nice he made us feel like it was definitely a family type customer service. Will only be using them 100%

I HIGHLY recommend HeatWave for your HVAC needs. They do a thorough job. They are professional and have competitive pricing. And they are pleasant to deal with, a real plus! If you are in need of the services they offer, don't hesitate to contact them.

Zach came out. He was an experienced tech. Very experienced and knowledgeable and also pet friendly. Did the job in a quick fashion. Very happy

I just can't say enough nice things about this wonderful company and it's employees. They were prompt, knowledgeable, and extremely personable.
The technician Logan is extremely knowledgeable and was able to do the repairs at a superior level. I can't go without saying that Mercedes was able to help me through the entire process of installing my new air conditioning system and cleaning out my duct work. Five star!

My experience with HeatWave heating, cooling and plumbing was excellent. They kept to the original schedule for installation and follow-up The staff was knowledgeable and very professional, keeping me updated as the work progressed. The work itself was very thorough and of high quality. At the end of the day, I was briefed on how to operate the system. Very happy with the entire experience from estimate to completion.

They were very responsive. They called me to get approval on repairs which I really appreciate. The repair was done, and AC is still working. Both times I have used them they have been very accurate with the problem the AC Has. Both repairs have worked.

Polite, professional, prompt and prepared. 5 stars all around. Workers came out and installed the new a/c unit without issue in just a few hours. Took the time to explain and set up the Wi-Fi thermostat for me and for their work I am truly grateful. Thank you.