Palm Bay Air & Heat, Inc

I purchased 4 units from Palm Bay air and would never ever allow them on my property again. When we call for warranty work they always charge a service call then want $280.00 for freon that "is needed to test for leaks" . They delay repairs saying a part is on back order. Three weeks later they come and don't replace the part and want to bill for another call saying it was working when the tech was there. Called another contractor who showed that they never replaced the defective part that we waited 3 weeks for. Criminal or Incompetent is my feedback. Run it's bait and switch.

I would love to give Palm Bay Air and Heat 5 stars. In my home, my central a/c stopped working. It was after 8 pm, In the house, it was showing 95 degrees. My 90-year-old mother and two elderly aunts were in the home. I asked my neighbor if she could recommend someone to fix my A/C, and she recommended Palm Bay Air and Heat. I called the phone number and Andrea picked up the phone. I explained my situation, she was determined to solve the problem. I was so nervous but Andrea was very reassuring that everything would work out fine. She said someone would be available between 9 pm to 11 pm. I was so grateful that someone would be able to come out so late. Andrea was so nice and very professional. She had a great sense of humor, she made me so comfortable I felt like I knew her for years. A few minutes after speaking with Andrea, I received a call from the technician Travis, and Andrea was also on the phone. They called to tell me that the technician was 5 to 10 minutes away. I started screaming with joy. Andrea was so happy as well. We were laughing together. A short time later Andrea called me back with great news ...the problem could be fixed right away. There we go again, screaming with laughter. I am so grateful for Palm Bay Air and Heat. Thank you Palm Bay Air and Heat for your professionalism and excellent customer service skills.

Friendly customer service when I phoned for appointment. Very informative/knowledgeable. She had someone out quickly and at my convenience since I work full time. Jimmy S., service tech was amazing! He was on time, answered all my questions, and then some. Did great work. My air is blowing cooler than ever, and my bill deceased $30 in 1 month! Their routine service charge to keep our overworked Florida air conditioners running efficiently, is one of the cheapest, and most thorough around!

I have purposely delayed this review until all details and facts were available. Start by saying RUN , don't walk from this company!!- 7 March 2023, no A/C, 8 March, tech arrived added freon and accomplished PM ?? ( Unsure of maintenance actions completed) while here, stated unit has freon leak, will send someone else to find leak. Paid just under $500.00 will not accept personal check, had to use credit card which according to work order incurs a 5% additional charge. 9 March 2023 A/c tech arrived to find leak, could not find leak, stated he would come back to perform more thorough leak check. No additional payment required at this time! Did not receive any additional information from anyone until 25 March (saturday)when A/C stopped cooling (89 degrees) called office , was told a $ 89.00 service call would be charged, even though had not returned from previous service calls. We waited until Monday and tech returned , found leak on line set under concrete house foundation, need to run new line set , but will have to route through attic at cost of $1400.00 with 50% due before ordering parts, 28 march (Tuesday)personally delivered $700.00 Cash to office to avoid credit fee, (always a bad idea) .............. End result... After a few more calls , got $ 700.00 returned. Meantime , had A/C repaired by competent company , at less than 1/2 the amount PBA&H was going to charge !! HAS BEEN ALMOST A MONTH AND A/C works fantastic NOTE:: the line they wanted to run WAS NOT the problem !! Enough Said, hope this helps others make an informed decision.

Palm Bay Air & Heat has always been our go-to for fixing our AC.
Last year was the worst experience ever with them. There were delays and back and forth and almost a week to come out, random price increase for leaving a not so positive review (except for the dispatch after hours - they were good) and after that I personally never dealt with them nor my AC issue.
Called them again recently for the same issue (it's been years for them to be our 'go to' ...let's just try again before writing them off, yeah?), and everything was different, from the tone, attitude, and responses.
I'm not sure what happened last year, but they have redeemed themselves for me.
They didn't come out within the time window in the morning (as expected with service calls for almost any field) and I had another appointment, so when I called I was able to get it rescheduled same afternoon (tone was good)! They arrived late after the new time slot, but the MAJOR improvement was that I was called, informed that they were running behind, given an approximation of their new arrival and that they were still going to be able to assist and that I would get the same rate. After the follow-up call to let me know the approximate time they were coming, they were at the house around that time! It was late, but the guys that came out were nice (after what I'm sure was a long day), very knowledgeable, detailed, and diligent.
That's respect and customer care... all I could ever ask.
I'm not sure what happened last year, but I'm happy they've made whatever changes they did with their customer care.
Since PB Air & Heat has worked to improve, so has my review. Please keep it up.

Note: Edited for clarification

Came to my house for a service
During this service I watched and have on film them releasing my Freon into the air instead of recapturing it (as per law)
Next thing they’re knocking on my door saying I had dirty Freon and needs 1800 worth of Freon they released.
BEWARE sounds cheap but there trained to cause or make more problems!
This is a 2 year old 4 ton Carrier unit.
BE WARNED OF: UP SALES AND DISHONEST PEOPLE

We received quotes from 5 companies total to replace our entire A/C system, Palm Bay Air &Heat was less expensive by over $1000. They quoted us less money to do more work, they quoted to replace the both indoor and outdoor units, copper lines, PVC drains, thermostoat, disconnects, breakers, and stand for air handler.
Almost seemed to good to be true, but thia was our experience: The day of installation, the office called to let us know the install team was on the way, they arrived a short time later, a father and son team, first thing they did was pick up rugs, move furniture in the way and lay out protective tarps. They went to work, one on the outside unit, one on the inside unit, and what an amazing job they did! They worked very hard all the way through, I watched them work, they did EVERYTHING that was promised in my quote and then some. They took great care to be clean and were very considerate of noticing when I was on the phone and stopped working to allow me to finish my phone calls. The total install took about 5 hours and we couldn't be happier with the end result, they took time clean up completely when finished, great experience!! Only problem is our house is now too cold!!!! Best problem we could hope to have!! Thank you Palm Bay Air & Heat!!

Very disappointing service, tech was great, but hands tied as to what he could do.
Charged me holiday (Martin Luther King Day)for a service call, when the tech said it was a regular day for them. Regular service fees do not match what's advertised. Determined Heat Pump was low on freon, Added 2 pounds at $80/Lb said there may be a leak but would not, could not check was not allowed. No Repair, just a band-aid. Said I had to schedule another service call for a leak check which would cost an additional $160 yes, that would include Freon IF needed. The Techs had the equip on the truck, could have checked when they were there and had the tools on the truck. BS....Just another way to jilt the customer, Nickle and dime operation

The price of the unit was unbelievable! Also, they showed up early which is great! Lisa from Palm Bay Air called to advise they were on the way and I explained that they were here already and had started working. I was so happy. Joshua and Jimmy were very professional and answered all my questions with no hesitation. I recommend them for AC work any day. I am very pleased with their service. Palm Bay Air & Heat is an excellent company that provide all types of Air Conditioning Services.
Thank you so much.

Palm Bay Air & Heat delivered a damaged unit even though we paid for a new unit. For a full year the unit suffered issues including constant gas leak and high electric bill! Had to call Palm Bay Air & Heat around a DOZEN TIMES and they still could not fix the simple leak!! They also dug our yard without our permission. Totally UNPROFESSIONAL!

We approached another company to fix the issue and that company fixed it on their first visit! We had to pay this new company and PALM Bay Air & Heat won't reimburse this money either!! DO YOURSELF A FAVOR AND STAY FAR AWAY FROM PALM BAY AIR & HEAT company!!!! They are just not worth it!!