A/C Service Masters, LLC

I have a one year update on my new home 2 stage heat pump system. They did a really good job on the system as a whole and I want to emphasize that. Rooms all stay at the correct temperature while the air is running and it does a good job cooling plus filtering with the 5" thick filter. However, I will explain some issues I have discovered along the way. Probably October through March as the days are cooler, the A/C didn't need to cycle on much. Upon some investigating I found they accidentally left it in dehumidification mode permanently which runs 60% fan. I'm glad the compressor didn't fail. I did correct that problem. I also needed to run a portable dehumidifier for those months because the system was not running enough to pull down the humidity. I look for under 55%. I also found over two summers now that the system is about 30% oversized. Days when we reach 91 degrees up to 96 degrees outside even, stage 1 is all we ever need on our 2 stage compressor. I can look at run time history and the only time stage 1 remains on is if we are cooking, running exhaust, doing laundry, etc. all at the same time while it's blazing outside. I have stage 2 to kick in at 1 degree above set point also. So, 70% of 4 tons is all our house needs at 73 degrees. Unless we are really heating the place up, it will cycle probably 3 times per hour on stage 1 whilst it is at or over design temperature. The only time stage 2 is used is for a really fast cool down if we've been gone and turned the temperature up. I have worked to have this situation resolved by installing a whole house ventilating dehumidifier to keep the humidity around 50% while the air conditioner is not on. The system now works quite well once I had that done. It would probably work better if the system wasn't so large. I also found that the vent boxes weren't sealed to the drywall so I caulked them to seal it up. Once again, very clean install of a standard A/C system, but not without a few issues. I did speak to the company at length prior to the installation as well about the humidity issues I anticipated.

Shane was great. Only repair man that came out right away, and I can’t even express how great full I was. He was so nice he actually got the price lower by reusing some parts. First AC guy I ever met that got the price lower and got it done fast. I highly recommend ac service masters!

I contacted A/C Service Masters on a sweltering Sunday in July and left a message that our AC went out. I got a call back within two minutes (not an exaggeration). The service technician responded quickly, and he diagnosed the problem right away, and our AC was back online immediately. The technician then stayed a little longer (on a Sunday no less) and provided some good advice on AC maintenance and such. Everyone I spoke with was incredibly kind and professional, and their response was amazing. I can’t say enough good things about the company and our experience with them. Five stars for sure.

my AC unit iced over, I called up AC service masters and John was responsive and nice to talk to on the phone. I let him know my situation, he was able to get Shane out to my place within 2 hours (I specified that I was pretty flexible, and Shane was finishing up some work in the area).

Shane was able to talk through what he was doing, and asked before doing anything that would be a charge. Shane was able to diagnosed the issue to a leak in my dryer, get it replaced, re-charge the system, and we're blowing cold air again!

Definitely got an honest, down to earth, vibe from my experience with AC Service Masters. 10/10 recommend.

Within an hour of calling about my A/C being down, Shane was on his way to my house.
He knew what was wrong immediately, diagnosed an additional issue that saved me another outage down the road, and had our A/C back on in a very short time.
Additionally, he explained everything that he was doing and gave me some great tips about maintenance. I would highly recommend!

My air stopped blowing cold air late last night, called A/C Service Masters/Shane ....first thing this morning on the recommendation from a co-worker. He told me he had several stops ahead of me to make but said he would be here between 12-2 today. About 2:05 pm he called and apologized for running late and told me he was on his way. He got here, diagnosed the problem very quickly and then came back in to give me the receipt ....he had already fixed it! I was so shocked and happy! He was quick, efficient and I cant say enough how much I appreciated his exceptional service! And it was so reasonable too...I was expecting to pay a lot more! Highly, highly recommend this company!!

We highly recommend A/C Service Masters. Very professional. The Shane and the work crew were very polite. Everything was cleaner than when they started. Out of the three quotes we got for our new A/C, we know we made the right decision to have A/C Service Masters do the job!

Cannot say enough positive things about my experience with employee Shane today.

He was polite, prompt, and professional. He consulted our family on the best solution for our A/C system and fixed it accordingly.

Great overall experience and I would absolutely leverage these folks again!

Shane is totally awesome. He is great at his job and brings along confidence and respect. I'll call on him anytime and refer him to anyone too.

AC Service Masters just performed a change out of my 12 year old AC system to a new 14 seer AC system. They were done in one day including the required duct modifications and new line set for an unbelievable low price that included a 10 year parts and labor warranty. The installers are so professional and they cleaned up everything. I was in the AC business for 25 years and this is the most professional job I have ever seen!!!!!!!!!! These guys know what the are doing!!!!