North Pole Air Conditioning and Heating Services, Inc.

Full replacement of 31 year old system (wish they still made them last this long!)

When I called, I spoke to the owner, Lisandro, who sounded not only knowledgeable, but also seemed like he loves his job and running his company. I setup a day for him to come look at my old system and get an estimate. He arrived on time and he talked about what he recommended needed to be done, answered my questions and was accommodating of my requests.

He recommended a Two stage Bryant 16 SEER 4 ton unit with a variable speed air handler (Models 226ANA048000, and FV4CNF005L00) and a super fancy touchscreen WiFi Thermostat. He also recommended that the air unit gets as much air flowing as possible since it helps tremendously with efficiency, so he said he'll change the current "closet" door where the air handler lives in, to a Louvre style door which has slats/grills to let air go through. He also was going to add a return grill which goes into to the adjacent room's wall, which at first I wasn't sure of, but it wouldn't be visible since the room's door would be blocking it from view.

Anyways, he emails the estimate and also several brochures of the system he will be installing, plus all the tax forms and rebates that I was eligible for. I agreed to the contract and I scheduled with him a date to start.

On the first day of installation, Lisandro and one of his employees showed up to do the work for the outside and another one came later to do the inside work. They were able to remove the old inside and outside units and also setup the new outside unit on a new cement slab after digging and replacing the old lines and pipes. The inside unit's "closet" was mostly preped and the new return was cut out, but it all still needed to be finished the next day and the air handler installed. The new closet door was also installed today. Luckily it wasn't unbearably hot that night, so not having AC wasn't as bad.

On the second day, they finished all the closet prep and installed the air handler and everything got connected and working. They did apparently get the wrong thermostat though (it was very similar), so a new one would be installed the next day. Also unfortunately, they found that the current electric wire that feeds the outside unit was rated for 40amps but the new unit needs 50amps, so now I needed to have an electrician run new wiring because it could be a hazard. I wasn't too happy about this, but I understand issues can come up. Lisandro told me we wouldn't be able pass inspection until the wiring gets done, so I scheduled an electrician to come by ASAP which was a couple of days later. On the meantime, I was already enjoying a new AC!

On the third day, the new thermostat was installed, but during the next two days I noticed the humidity was showing as very high and the air didn't feel as comfortable. I spoke to Lisandro and he sent out his employee to take a look again. The issue was fixed and now the AC was REALLY NICE AND COLD!

So now I just waited for the electrician to come by on the scheduled date (2 days later). Lisandro's sent his employee Luis to also meet with us to help answer and explain to the electrician what was needed. The work was done in a couple of hours and now all that was needed was to finally schedule our final inspection with the city which was set for a couple of days later and it passed easily since everyone did a great job.

I felt like North Pole bent over backwards to make sure everything turned out well. There was communication throughout all the stages of the installation. Even though there were two issues that came up, I still feel like these guys deserve five stars for the quality of the work, the customer service and communication they provide. Once everything was done, Lisandro provided 2 year supply of filters and a company shirt for my wife and I. In conclusion, if you want a reliable, hard working, non scammy company, that will treat you right, then hire these guys!

North Pole air conditioning is the very best. They treat you like family. I completely trust them. They were very responsive and answered all my phone calls. Their prices were very fair and I completely feel that they are the most honest that a company could be. I recommend them highly. James h e c h t m a n.

Lisandro has always taken good care of me the past several years. This is the 2nd house he has done a full AC install in. When he put in the new systems, he increases efficiencies and fixes what was wrong in the past install. Like fixing the proper amount of air returning to unit, expanding vents, and rebuilding platforms.

He is passionate about his work and outs quality and customers first, he will not let you down. His prices are competitive, but quality of work surpasses that of many companies. Even the building inspector commented of the great job he did after the install. He treats you like family, will take great care of you.

Lisandro was amazing. I am a mom of 4 and my AC wasn't working, he had a change in his schedule and immediately called me to let me know that he could make it to my house as soon as possible. He offered help over the phone and I was able to fix my problem on my own with the help of my father in law. Lisandro gave us recommendations and told us how to properly clean our lines. He has a lifelong customer now and I never even met him. I would recommend his company to everybody. We had issues with our AC last summer and we went through multiple companies and had horrible experiences. Living in Florida, I am glad we finally found an AC company that we love!

Service was top notch, very informative on all the steps and procedures fixing my unit. He was also very transparent on pricing and coming from a military member and dealing with base vendors on and off housing across the world, he was the first technician i ever met that stands by his work and speaks intelligently about his trade. 5/5

North Pole Air Conditioning and Heating Services, Inc. is hands down one of the best and honest AC companies that I have ever pleasure of doing business with. I've been using them for just over a year now and once again today the 1st of the year I had a small problem and just like before they came through and help me out. So if you need any type of AC work or repair give North Pole Air Conditioning and Heating Services, Inc. a call you will be extremely happy that you did!

Lisandro is the me of the most honest and integrity filled guys we have ever worked with. He takes great pride in his workmanship and always goes above and beyond. At our last home, he stepped in to give us a second opinion after another company did a terrible install. He was so generous with his time and experience. I knew from that moment on, we would only use him. He installed a new outdoor unit for us this summer. I would strongly recommend him for any AC work!

Update to add: It's been 2 years and I still couldn't' be happier with the service. He always takes great care of me!

Fast and so friendly. You can tell he is not only good at what he does, but passionate about it. I would definitely use him again! My line was clogged causing my garage to flood and not only did he fix the issue, he went the extra step to sweep as much water as he could out of the garage. He is also my first contractor to wear a mask without me asking and I appreciated the consideration.

READ THIS REVIEW: Hi, I normally don't leave reviews but this company deserves one. I had the best experience with Lissandro and wish all service providers would conduct business like he does with his company. Little back story - My AC unit was old and met its demise in early October, since its such a large appliance I decided I would gather some quotes from multiple companies, NorthPole was the ONLY one that offered long warranty period, excellent price, and outstanding service. I knew I made the right choice by going with Lissandro. Lissandro came out to my home on time to provide quote, explained EVERYTHING, documented all aspects of the project, and made the decision process flawless for me. His personable attention to the customer needs are noted immediately once you meet with him. He keeps to his project timeline and delivers as promised. He goes above in beyond in his work and you can psychically see that when him and his team works at your property.

The project contract details everything from scope, timeline, straightforward pricing, and warranty information. He is licensed/insured and makes sure that any permits that are required are obtained and full inspection from the County. Additionally, Lissandro provided my family with portable AC units while waiting to begin the project to give our family that missing comfort.

After the project was completed, I was left with a cool home and an unit that exceeded the power of my previous unit.

Update: I accidentally moved the thermostat to the wrong setting and Lissandro made a SAME DAY visit to help resolve the issue. If you are looking for a contractor who cares to provide the best service to you and your family, seriously look no further, NorthPole is your contact!

Lisandro was extremely through in diagnosing, installation, knowledgeable, in dealing with difficult situation. Best AC service I have had on my equipment. Extremely nice, and explained everything as he was doing it. Didn't try to up sell as other companies have done. He is honest, fair in prices, and has a better labor warranty than other companies. I definitely would recommend him to friends and family.