Frank Gay Residential Services

With this company, I feel cheated. I made a maintenance contract for $200 and it’s simply not worth it. For two visits a year, just to simply clean pipes and check electrical parts while having to pay for everything else… I DO NOT RECOMMEND IT… Once I cancelled the service I was only refunded $70 because of an incomplete job.

I couldn’t be any more happier with Cameron and the service he provided! He was very professional and knowledgeable. He came in to my home and got the job done! No more leak. He also ensured me to keep an eye out on the sink for 24 hours eve though everything look good! Really shows his dedication in ensuring no further issues and the job is done correctly! Thanks Cameron!!!!

I called Frank Gay because I had an outdoor leak I suspected was coming from the pipe that runs from the meter to my house. I was very pleased with the level of service I received from Frank Gay from the very start. I called yesterday and they were able to get me in the next morning. The plumber was very courteous and respectful. He kept me informed throughout the process. He was able to find the leak and repair it right away, the entire process took about one hour. Now I am worry free.

My toilet and bathtub started backing up on a Sunday night at 9pm. I called Frank Gay Services and they picked up immediately and scheduled an appointment for me the next day. The technician Keith was there at 8:30 AM and stayed for most of the day, ensuring that the clog was fixed before he left. There was more work than what I imagined, however Keith was professional, friendly, courteous, and extremely efficient. He had to dig up the front yard and when it was done, there was no evidence of any kind. I will recommend Frank Gay Services to everyone I meet.

We are retracting what we wrote this morning. We got a call from Frank Gay's office, customer service within 3 hours of leaving the post. They asked how they could fix it and make it better. We gave them two points that they needed to do with their business and one for us. Within an hour and 45 minutes later we received a call stating that they are going to fix the two problems with the company and the one for us.
Like I said in the beginning of my first statement the workers did a very good job. we are pleased with their work and please with company fixing the three problems that we had with the company. These fixes will help customers in the future!!!

Last week I scheduled Frank Gay Plumbing for my 79 year old mom. All she needed was a basic kitchen faucet and to unstick the bathroom sink stopper. Her estimate was $1,231. Is the going rate? I ordered a $70 faucet from Amazon and will install it myself.

The next day I received a follow up text message from Frank Gay Plumbing. I inquired about an $1,200 faucet and the only information I received is they could install a faucet for $451 if I provide that faucet.

I'm not happy with the above experience. But if that's the going rate then I really have nothing bad to say about Frank Gay Plumbing. Online scheduling was easy, tech was on time, received text messages and a photo when he was on his way and the tech was very nice to my mom.

Via texting, I asked that someone in management follow up with me:

Me: No one from management has contacted me to discuss the estimate of $1,200 to replace a standard faucet

FG: We can install a faucet you supply for $451

++++

Received a call from customer care. No justification for the pricing could be provided. Their best justification is a one year warranty on parts and labor. I made repeated requests asking for a call from someone that has the ability to address the pricing.

Horrible experience. Was not upfront about prices for services. Came in and automatically suggested we needed a whole replumbing done when we called about leak detection. We were told on the phone they do that. When the service technician got here he said he didn’t have the equipment to do detection, that had to be done at a later date. I paid extra for after hours so that we could have water back on at our house to be told once he got there he couldn’t do leak detection. He set an appointment for 2 days later. Insurance said we needed a leak detection done so we called to get appointment for that. Was told it would be a certain day from 10-2. Called at 2:30 to see about ETA to find out that my appointment had been cancelled by them with no notice to us, the home owners. I have now been without water for 4 days. Maybe I have an appointment tomorrow, who knows at this point. Look elsewhere if you want professional service.

Very pleased with Josh at Frank Gay. He was professional, knowledgeable, timely, and courteous. He quickly evaluated the problem, gave us alternatives, and proceeded to fully repair the issue. First time using Frank Gay, but will not be the last. Service was responsive, quick, and spot-on.

I had an issue with my shower when I decided to try some I recommended cleaning and got something stuck in the drain and Nicholas Santiago responded to my house and did a fantastic job. If there is a raise out there that man deserves it. Honest, professional, polite, and caring. Thanks Frank Gay for hiring people like Nicholas. 10/10 would recommend.

When I was initially quoted I wasn’t able to be on the property so a friend relayed the information to me. After reading the quotes I was a little confused and gave my technician David a call. He was very responsive and we discovered an issue with the quote but after working with his manager they were able to honor it and give me an even better price because of the misunderstanding. The two technicians, David and Justin were friendly, polite, and professional (and easy on the eyes too!) We enrolled in the family plan and will be using Frank Gay Services for all our future jobs.