Frank Gay Residential Services

Howard from Frank Gay Residential Services was great. He worked my water heater replacement and was friendly, knowledgeable, professional, and accommodating. After assessing my needs, he gave me a few options and I didn't feel pressured into purchasing anything superfluous or excessive. After picking up the new tank, he was able to finish the job within a matter of hours.
Fantastic service!

Install done on June 10 2022.

Started off as 5 stars because the work was fast and friendly. However, they had to cut into my drywall to install new ac unit and didn't have a new wall cover. One month later I still have a huge hole in my wall.

UPDATE: Called yet again about 2 weeks ago. Once again they said someone will call me back. A week later someone ACTUALLY DID call me back, only to tell me someone else will call me back. $13,000 and this is what you get.

NEW UPDATE: Well, they fixed the hole in the wall, but they failed inspection TWICE!

New update, almost a year and never got a final inspection approval after 3 fails. Plus I scheduled a prepaid maintenance visit but the service guy never showed. Oh they text you a Pic of the guy coming from various numbers and apparently the guy they scheduled to to come has 2 different names but with the same profile pic

Robert did an amazing job. He troubleshot the problem and had it fixed quickly. He went above and beyond and made an impromptu mod to our vanity for safety reasons. He is an impressive young man and a great representative for Frank Gay Plumbing.

I have never ever taken the time to do an on-line review. However, the service tech, Delaney Gay, that came to my house was outstanding! He contacted me before arrival and arrived on time and demonstrated professional competence, kindness and genuine caring in meeting my needs. He was very patient and taking the time to answer my questions and to explain everything to me. Our world needs more people like Delaney especially in business. His customer services skills are exemplary and I wish I could him 10 stars! I am so glad that I called Frank Gay for services. I was also impressed with the service I received late last night in scheduling today's visit. Please recognize Delaney for his outstanding service. I highly recommend Frank Gay Residential Services and will always call on them for service.

Ralph was very informative and helpful when it came to the issues associated with the plumbing in my house. He was on time and very professional; it was obvious he knew what he was doing without taking advantage of the situation. I highly recommend him and I’m very thankful for his service today!

Had them come out to assess our issue. They said they identified the issue quickly, however the technician stated they could be out the very next day to repair so we agreed and signed for the work to be done. The technician leaves, we then speak to the scheduler who then tells us they can’t do anything for 5 days. Now five days later, we have received no calls, no texts, no response as to when they will be coming.

Still have zero idea of when the issue will be fixed.

Had a tech come out for a backed up toile on a Friday. $800 dollars for him to go on our roof and snake the clog. Couldnt do it then told us he got his equipment stuck so they’d have to build a drain Pipe for our house to fix the issue. Our house already has a drain, but the tech couldn’t find it so he said they’d have to build one. We paid another $200 to set an appointment up for Monday. Saturday morning we found the location of our drain which always existed. Called the tech to let them know we needed someone out to our property asap as now our entire house was flooding and that we no longer needed to install a drain because we found it. Tech said Saturdays are for emergencies only. I think your entire house been flooded with sewage water qualifies as an emergency especially when they already came out, received payment did not fix the issue.I called customer service to request they come in today or to give me a refund and the rep said they would “let me know about getting a refund” and then hung up on me. Would not recommend to my worst enemy.

Top notch service! Cameron O. is the man!

I called Frank Gay on a Sunday at 2 pm to help with a water valve replacement after I tried to remove the old one myself only for the old cpvc pipe to crack. Cameron was at my house by 3 pm, and he was done by 3:45. The repair itself took him maybe 20 mins. The rest of the time was him assessing the damage and then waiting for the glue to dry to ensure there were no leaks. He was professional, efficient, highly skilled, and happily answered all of the plumbing questions I was peppering him with. I’ll definitely call Frank Gay again and would highly recommend them to anyone.

Conrad Gavin was professional and very thorough. He explained all options and then repaired the unit quickly. He was great to deal with and I will call again when we need help.

Roy Ruiz really saved the day. my AC was broken. He came right away, was very Professional and and explained the issue and fixed the issue quickly. Thanks Roy