Donovan Air, Electric & Plumbing

Re: Installation of 16 SEER 3-ton residential HVAC unit (3/9/23)

Stephen Coletta was professional, helpful, and patient in explaining the initial Bid and the installation process to us.

The three-man crew headed by John Dockins was courteous, professional and efficient.

Any follow-up questions that we had regarding the initial Bid and the Invoice were answered quickly and courteously by the office staff.

I rate their service at 5 Stars.

Our family has lived at the Beaches since 1950, and we are pleased to recommend Donovan for your cooling and heating needs.

Regards,
William Robinson

From the receptionist to the techs to the office management, everyone I've dealt with is knowledgeable, professional, friendly, and prompt. Rather than upsell me, they advise me about future probabilities. The prices are right. Just excellent all around.

Update 3/18/2022: Stephen provided semi-annual maintenance. Good service, good advice, really nice guy.

Update 1/4/2023: James and Jonathan were here all day changing out my old system for a new one. They were first class to me, my property, and each other. Everything looks great.

Update 6/27/2023: Patrick provided semi-annual maintenance. Good service, good advice, really nice guy. He pointed out Donovan's other services, and I opted to get an estimate on hard-wiring an electrical appliance. Patrick set up that appointment for me as well.

I priced shopped around Jacksonville for a new AC install. Donavan had the best price and was the friendliest. They had my new AC installed the next day. Highly recommend!

Jesse and James were terrific! They put new lighting in our office in a timely manner, very polite, and professional. Going with Donovan was a great choice. 10/10 would recommend.

Donovan always does a great job servicing our AC unit, needs. They communicate well and we will continue to do business with them!!

Service Technician Alex was outstanding! He really knew all about our Carrier Infinity System. After inspection provided a detailed electronic report of our system, delivered our new filters, performed maintenance service and we went with his recommendations. We love Donovan.

Excellent and efficient service by my HVAC team. The HVAC installation went well and was stress free. My team of James, Cory, and Brandon provided excellent service. My questions were answered and the install went smoothly. They worked efficiently with a high level of professionalism. I appreciate Travis for the prior routine maintenance and quotes. Thanks to the office staff for excellent communication and help with payment options. I have trusted Donovan for my HVAC service for many years and I highly recommend this business!

Great company! I love their reminders and photos of the technician coming. The technician was professional, knowledgeable, and took the time to explain everything that was done.

Steve Kieler the manager, James the electrician, William the installer were just great. They were so patient in explaining the process and answering questions, kind, friendly, punctual and did excellent work. I highly recommend them for any of these works.

Irwin Medina is superb! Very professional, on time, and very thorough. He showed me some things about the system I wasn’t aware of that was very helpful. An excellent representative for the company! Thanks.
Bob Maier