Mid-Florida Heating & Air

In January of 2022 I was charged for a repair covered by warranty with the assurance in 6-8 weeks I would receive reimbursement. 18 months later, no $$$! Many calls asking where the repayment is, every time Tonya reassures me she sees where it was warranty covered and that "accounting" will return my call letting me know when they are mailing the check. Apparently "accounting" doesn't have a phone nor the checkbook.
In January 2022, I had 2 remaining prepaid 6 month maintenance calls. In addition to NEVER reimbursing the warranty work they also never performed the prepaid service visits. Is there any management at this company???? Time to call Bounds!!!

I am only giving one star because I cannot give zero stars. I called Mid FL AC, as a snake had slithered into my AC and caused it to break. Mid FL came out quickly after I called. The tech seemed knowledgeable and upsold me on a maintenance cleaning package and start assist. Altogether I paid $812.00. I specifically asked the tech, his name was Zain, about removing the snake and any additional debris, so that my family and I would not be breathing in decomposing snake particles or bad smells. Zane just replied that I would not be getting any smells in the house from the outside. Zain finished his work and I paid the account in full and he left. To prevent this from happening again I purchased an AC cover to keep snakes from entering again, and when I went to slide it over the AC I saw that Zain had JUST LEFT THE SNAKE THERE ROTTING!!!! I called the after-hours number to communicate how upset I was and spoke to a woman named Tonya, who said it wasn't their problem and that I would have to call pest control. I wish he would have explained that to me while he was here, or given me the opportunity to remove it myself while he still had the AC unit open. MY OVERALL IMPRESSION OF MID FL IS THAT THEY ARE QUICK, BUT THEY ARE LAZY AND CARE MORE ABOUT UPSELLING AND UPCHARGING THEN DISCUSSING HEALTH AND SAFETY CONCERNS REGARDING DEOCOMPSING WILD-LIFE IN THE AC UNIT, and for the price $812.00 that was exceedingly poor maintenance.

The Ocala division, just installed a new heating and air system at my house. They offered an excellent price point with quality products and a professional crew. Because of construction issues, they had to work with the Marion county scheduling permit office. They were terrific and never gave up. I mainly dealt with Brittany on the phone and she was available every time I called. I highly recommend this business.

Mid-Florida is very professional from start to finish. Their process is very thorough. Installation is flawless and the new system is operating smoothly.

Wesley was knowledgeable and professional. He found a problem with the air handling system during the maintenance visit and showed it to me. He explained the difference between trying to fix it and purchasing a new unit. He was understanding of my situation and showed me options if I chose to replace the system. The most economical solution appeared to be to replace it with a reasonably priced unit. He scheduled the replacement service within 2 days.
I have been a Mid-Fla customer for 10+ years and found them to provide excellent service with customer consideration and respect. Their staff and technicians follow the company motto of respecting customers and offering them quality, fair and friendly service.

Ken was outstanding, he has been looking after our old unit for 2 yours and finally needing a new unit. He was honest and extremely personable. He told us what what he recommended and we decided what we needed to fit our needs.
Peter did our actual installation and nothing more than respectful of our property. He was very friendly and personable and very professional.
I can’t say enough about your organization, highly recommend your organization to anyone that needs your expertise. Office staff have always been friendly and accommodating.
Thank you!
Kris Hansen

Over promise and under deliver is the company motto. Every single contact I have had with the company has been initiated by me. Sold an incorrect product, then had a no-call no-show for service of said product. A month later had correct service that service manager was supposed to be present and did not show. We have been waiting a month for 3 vents that were supposed to be delivered. I have placed 2 phone calls to the office with no response or return call. I can not believe they are still in business. If I could rate 0 stars I would. Your time is not valued and their words produce no change or action.

We have used Mid Florida Heating and Air since 2008 when we had to get a new HVAC system. They have done the preventative maintenance as well and now we are replacing the HVAC with a new system. They have always been straightforward with recommendations and service. They answer all our questions with a professional attitude and knowledge. Zane has worked with us several times and always follows up after the service call. It's nice to know you can count on a dedicated service company to do things right, especially nowadays! Thanks to all at Mid Florida Heating and Air!

I appreciate the friendly, caring, professional service that Mid-Florida ensures its customers. When something went wrong a month after a service call, they fixed the problem without charging! I like the heat pump they installed--so much quieter than the one it replaced.

I called and reported my unit being out on September 26th. Spoke with a rep that told me the part was on back order. I completely understood the part was on back order but when I would reach out for updates I received a different answer each time. I would have to call the company and when I did the representatives were rude and acted as if I was bothering them. Mind yourself it’s now November 14th I still have no A/C and an child at home who’s an asthmatic. I asked for a portable unit and was told there were none available. They don’t care and now when I call they hang up the phone or put me on hold and never come back. This is the worse customer service I have ever experienced in my life. Looking for another service provider now!