Unique Services – Heating, Cooling and Plumbing

I was an established customer of this company. They gave me an appointment that I waited almost two weeks for but they did not show up. They didn't even call. They did call the next day and wanted to set up another appointment almost two weeks later. They appear to be too busy to honor their commitments. They certainly don't value my business. Try somewhere else

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Your computer generated response is noted. If you want to fix this you can call me. You have my name, number and address in your records. If you don't, that is fine.

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Jim fixed this problem to my satisfaction. Thank you

I hired Unique Services – Heating, Cooling and Plumbing Bradenton FL on a Sunday to supply and install a gas water heater,
The heater was delivered, and a Unique plumber started the installation. I observed him and I questioned his expertise, he told
me that he never had installed a water heater and that he had worked in construction and that he has very limited plumbing experience.
The installer completed his work around 4:00 PM. I told him that I was not satisfied with the work, and he assure that another installer
would return on Monday. Nobody showed up, I called Unique and asked the phone operator that I wanted to talk to one of their
managers to explain him that their installer did not come, that the installation was not complete, and that I was smelling gas.
I was advised that all their managers were busy, and they would call me. No call on Monday this was repeated every day until
Thursday when I was advised that an installer would be at my house on Friday 9:00 AM. No installer arrived.
Again, after calling the installer arrived and told me he had worked on another job. He checked the installation and he judgement was what a mess.
There was a gas leak because several pipe connections were not tight. He tried to correct the mess with the rest of the installation.
but he said that would require more time than his supervisor had allocated for the job. After unable to talk to any of their supervisors I stopped calling.
Recommendation never use Unique to do any job at your property they are not reliable.

Spent 2 hours with salesman, Dunphy. He did not provide an estimate as promised nor even the decently of a return call. Unique is so unprofessional that I could not consider using them. Thankful I used another company, a company that I could trust. My suggestion is to use any other air conditioning company, just not Unique.

I called Unique Services to replace the HVAC in my house. They set up and appointment but were a no-show. A few minutes before the appointment I got a call from a gentleman who said he was the owner of the company, and that the technician could not come because of a family emergency. Fair enough, it happens.
Then he said he could give me a quote over the phone if I sent him photos of the model numbers of each unit. I did that. He quoted me an amount and said they could come and install within 3 days. I was very impressed. I requested a formal quote on their company letterhead via email. He said he would do it shortly.
I reminded him the next day. No response.
I called their main number. The customer service associate was courteous and assured me that someone would get back to me at the earliest. 2 days later still nothing. I called again. Once again, the associate on the phone was professional and seemed earnest in in telling me that they will follow through. I also got a text saying that the server was down, hence the delay.
That was 2 weeks ago.
Bottom line, they are unresponsive and lack professionalism. It seems like they are in an 'ambulance chaser' mode trying to capitalize on the "spoils" of Hurricane Ian.

The tech was ok but the manager was really truly sucks. Please use others and do not waste your money. They just want $$$.

I came out of Home Depot this morning and was asked by a young lady working for Unique if I would like to have my HVAC checked and serviced for $9.99. Since we had just bought the house and did not fully know the condition of our unit, I agreed. An appointment was made for the afternoon of the same day and Eddie from Unique arrived on-time, knowledgable, and very personable. There was no attempt to try to sell me something I did not need and by doing so Unique has just gained a new customer.

This company is a Home Depot partner. I got an AC tuneup for $9.00. Yes, as in nine bucks. HD had a promo so I said OK. I was a little hesitant at first, but it was very legit. Vinny did a great job inspecting the unit, taking temperatures from the intake and the ceiling vents. He explained everything he did and didn’t seem to mind my following him around. I had told him that it seemed to be working well. We just bought the house in March and I know from the old owner’s records the unit was just over 2 years old. It felt great when Vinny’s said it was a fine unit in great shape, he didn’t have to fix or add or adjust anything. He is a true professional and very personable. I will use Unique for my AC needs going forward

Richie was our tech. Will recommend him to everyone! Great service, great price. You can tell Richie is well versed and knowledgeable and found issues that are last AC company overlooked.

Part of my service agreement with Unique to come out to check my A/C. Mohamed was the man who came out. A very friendly and personable professional man. You can be proud to have him represent your organization. He had a good positive attitude and a nice person. Did his job well. A good experience.
Thanks Unique. Randall Meyers on Fiesta Drive in Sarasota.

John Kelly from Parish Florida, a supervisor for repairs, , he drove 2 hours down yesterday to fix my a/c, the motor died , after it being broke 3 days, he was very nice, professional, quick. He is a great employee and i wanted Unique to know, i was very impressed and got it fixed before Thanks giving.