Unique Services – Heating, Cooling and Plumbing

Had to have our drain cleared. Jimmie arrived on time, was professional, and cleared the drain. Jimmie was very knowledgeable and gave us information about how to keep the drain clear.

Sales consultant came out Saturday, on Monday technicians were at my house but realized they did not have the system needed so they were not able to install however Tuesday morning first thing they were both here and work throughout the entire day and made sure I was completely satisfied with the job before they left walk me through the entire system and all they had done. Fantastic experience

My MIL got some kind of contract with these swindlers and every single time they come out for "regular maintenance" our AC stops working 5 minutes after they leave. They take days to respond to requests. They leave trash in the attic and even broke the light in the attic, glass was everywhere and they said nothing! They broke the drip pan and took 2 weeks to come back to fix their screw up. My husband has had to go behind the techs EVERY SINGLE TIME they've come to clean up their mess and manually drain the pan they always manage to break when changing the filter. He has to lug gallons and gallons of water out of the attic just to get the AC to come back on. This company is a joke!

I can’t say enough good things about Mr. Martinez! He got here as quickly as possible and got the job done is an astonishingly short time! A new capacitor, chemical cleaning added Freon and adjust my thermostat wiring! My air conditioner will be ready for the heatwaves coming our way!

My A/C was not cooling properly. I called them at approximtely 2:30pm and the technician showed up within an hour. He diagnosed the problem and repaired the issue in less than an hour. Additionally, he gave me an indepth tutorial on the NEST thermostat. Thank you. Job well done.

First off we called on Fri. You were to come out Sun maybe but will Mon. We called Tuesday you still didn’t come .Today Thursday you came. And charged $265, 😡 ,, it was a clogged drained that we did have you guys out about 2 months ago to do a tune up. And checking and clearing the drain is part of the tune up. So that person didn’t do it then why it was so clogged.. So why the $265. You OVER Charged completely.
Very disappointed!!!!!!

Today was the 2nd time I have scheduled a coil replacement service with your company and today was the 2nd time nobody showed up to do the work. The first time was on May 11th, 2023 and I scheduled it with Bella. I took the day off work and nobody showed up. I called and spoke with PJ and he said he would send someone out and call me back but he did not call me and they did not show up in a timely manner and I had to report to my 2nd job at 630pm. At 830pm on 5/11/23, a tech showed up at my house to do the replacement. Why would anyone think that is an appropriate time for a coil replacement that takes at least 4 hours?? So the replacement didn't get completed and I waited for someone to call me to reschedule but that didn't happen. Last Wednesday, when I noticed the temperature slowly rising in my house, I called to schedule this service and they told me it would be today between 8am and 12pm. Well guess what, no one showed up again! I called at 1145am and was told PJ would call me back in 15 minutes and did not. I waited an hour and then expressed my frustration with the chat feature on the website and was connected with the same person I talked to at 1145am. After waiting for her to speak with PJ she came back on and told me they could do it tomorrow 6/20! I am a single person and have to physically go into work and I had already taken the day off to get this done! I insisted that i speak with PJ and he told me the replacement was moved! MOVED! Without calling me to tell me this!! I am beyond disgusted with the way PJ has handled this! I have had ZERO air conditioning for 3 days!! It is over 100 degrees outside and I have 3 animals that are not used to this heat! I am now hoping that someone will be out TODAY to recharge my unit, FOR FREE, until I can schedule another day off.

Juan was very nice. Did a thorough job inspecting inside and outside systems. Gave his recommendations but didn't try to oversell. I hope we have him in the fall for our next appointment.

Barry is a most excellent technician. When asked to explain things to a customer (ME), he did NOT hesitate to get technical.
He gave me EXCELLENT advice about UV light and mold problems. I am VERY HAPPY.

Swift response, very professional and explained process in detail. Swapped out a 19 year old water heater!