Unique Services – Heating, Cooling and Plumbing

We purchased a new A/C unit with custom return shroud back on December 24th, 2021. The unit was installed in a timely manner, but the issues with the remaining install have still not been completed as of date. Kevin our sales person promised 100% satisfaction and we would have our outside air return ducts replaced as they were. We have called too many times to count with no return phone calls, we always have to call. The only person who calls us is the person who wants to close the permit, which is another issue. Appointment dates and times have been given to us by heads of departments, but no one call or shows up. Justin, the new manager of the install department promised he would fix the issues the previous manager had been released for, and said he would be out to remeasure our equipment, I talked with Justin on Monday (20th June), Justin said he would be out on Friday (24th June) from 8-10, no call no show, my wife wasted another day waiting for them to show up. She called the office, they said no appointment was made and they were waiting for parts to come in? The parts that no one has remeasured?, are sitting in my backyard? Install guys showed up in May to install some covers over the temporary return, and just left the parts in the back yard, because they didn't fit and weren't what we were promised to be installed. As far as we are concerned the 100% guarantee needs to honored, we are done with this company and expect the job to be completed to our satisfaction or our money returned.
Response to Reply:(
We appreciate the reply, although, this is absolutely absurd that we have to reach out to you. You have an unfinished job, and it is the homeowners responsibility to remind you to complete your work? I don’t work for your company and we have wasted enough of our time trying to contact you.
Update September 12, 2022
Waited all day for them to show up after scheduling another appointment, no call, no show.
Update September 22, 2022
Still wrong, and still not done yet, have had to remake the shroud 3 times now. They came to install today and not correct, had an appointment time after 1200 and finally came at 1800, no call, no text, we finally called around 1600 and asked if they where coming, then received response.
October update
Finally job was finished and was finally done to our satisfaction, took calling the bank for resolution dispute, come to find out they were never planning to complete the shroud from the beginning, which is why we were getting the run around. That was the only reason we had called them in the first place.

Miles did great job! even explain some things about the hot water tank we didn’t know. Very courteous. He did a good job I highly recommend him.

My air conditioner suddenly died, so I called Lowe's to see if they could install a new one for me. They referred me to Unique Air Services, and not only were the salesperson and installers polite and professional, they finished the work in record time. They cleaned everything up, and I now have a working system. Thank you Troy and Luis for your remarkable service!!!

A company is nothing without its people. Mitch was a breath of fresh air. He took the time to clearly communicate and help us understand how to properly maintain the system. We will ask for him every time and continue our relationship with Unique because of him.
Thank you, Mitch!

The technician was knowledgeable and thorough. He explained each step of the process in terms that were easy to understand. He did not add extra charges to the tune-up special rate, but only suggested things to look out for in the future. Unique Services was a pleasure to work with and highly recommended.

Actually was able to come earlier which was great. Tech Mark R was excellent, courteous and very helpful. Was honest about what needed to be done and what didn't need to done to unit because of age. We will be calling soon to get a new system.

Under contract with HomeDepot you installed our new water heater which failed county inspection. Today you returned and did the required hard wiring but failed to install a 35 Amp breaker to protect the circuit. The office will arrange a return trip when we get back from Ohio.

Unique was absolutely great. They were very professional and their team of installers were exceptional. Unique Services explained every aspect of the installation. My AC is working great I would highly recommend them for AC installation and duct work. It was a pleasure to have them in my home.

Quality work at a reasonable price. David gave me a very thorough Inspection and estimate, it was a reasonable price. The staff that came to install the water heater were very knowledgeable and friendly. It took longer for the old tank to drain then the installation, these guys were fast. Thank you so much. Jose Velez.

Unique Air is the worst company in all of air conditioning!!! They have been here three times trying to figure out why my air conditioning unit is not supplying enough cold air to our home. Each time they sold us on some other unit that cost between $1500.00 to $2700.00 per visit. On the the third visit I followed the guy around the house, even when he called his superiors who told him to charge us, this was supposed to be a free visit and still, in the end asked for $3500.00 to supposedly fix the problem that they haven't fixed to this day!!! If you hear the name Unique Air run as far as you can in the other direction, they will scam you out of every penny they can!!! I can not believe they are getting away with this! So sad! Very upset that we were taken! We hired another company J and J air conditioning, and they found and fixed the problem in an hour, it felt so good to have someone who cared, and they charged us a fraction of the price requested from Unique Air, it's painful to even type that name! We had a leak in the ducks. Unique Air will take you for every penny they can, ask anyone who has had the experience with them, they are relentless in their mission. Thank God we can voice our experiences here. These people are a real problem. I don't like to criticize anyone but when you get hurt this much, something has to be said so to save the next ! I wish you all a better experience with someone else.