Universal Heating & Air Conditioning INC.

I need my pool heat pump repaired due to a faulty fan motor. I called and the very next day Cullen and Mark showed up in the evening. A bit later then I had planned, but no worries, these two stayed into the dark of the night to finish the job. Great company and a great job with top-notch service and pricing. I highly recommend Universal Heating and Air Conditioning. Ask for Cullen and Mark - they won't disappoint!

They were called because my pool heat pump was leaking pool water. The tech came out, took the heat pump covers off, and found a leak at the plumbing fitting going into the heat pump. He told me they don't do plumbing repairs, then he put the covers back on and left.
I tried turning the heat pump on, and it didn't work because the tech had disconnected the control wire. I called them back to come out and fix what the tech had messed up. Another tech came out and fixed the control wire.
Then, I get an $85 bill for the first service call. They said they didn't find any leaks and the water was condensation from normal use and the service call was not covered under warranty. Funny, the heat pump wasn't running and the tech even told me he found a leak in the plumbing connection.
Then, I get a second $85 bill for the second service call to fix the control wire that the first tech forgot to reattach!
So, they want $170 for not fixing the original problem, and they totally fabricated the write up on the bill to justify this. They were told it was a pool water leak before they came to my house, they came anyway even though they don't fix those types of problems. By the way, I even tested the leaking water for chlorine, which was present, so this was definitely pool water, not condensation.
I have called them 4 times now over 4 months, and they have not responded other than to keep sending me more bills. Stay away from this company!

Response to response: Mr. Jereczek, if you discounted my account, thank you. However, this is the first I’ve heard of it. I received two invoices from your company on 8/13/21 with “Past Due” stamped on them.

To the rest of your response, your facts are not correct. I shut down the unit for several days and tested the leaking water for chlorine before I called your company to make sure it wasn’t condensation—there was chlorine in the leaking water. Then, I shut down the unit for a week before your tech arrived to make it easier for him to find the leak. Since the unit was still under warranty, I wanted you to document if it was an internal leak. The unit was, in fact, leaking when your tech looked it over. He even found the leak at the PVC fitting and told me your company doesn’t fix pool water leaks. There was no condensation because the unit was not running.
I didn’t call 3 weeks later, that’s just the invoice dates. I actually called the very next day because the unit wouldn’t turn on at all. I did not say anything about a continued leak. The only reason for the second visit was to fix what the first tech forgot to reconnect. The heat pump was set up to control remotely and had been working for nine months before the first tech showed up. The second tech did not run a new control wire, he simply plugged in the existing cable that the first tech unplugged.
I did call 4 times, and I documented it. I talked to Brandi on 4/28, 5/18 and 6/16. Each time she told me Julia would call me back, but I never got a response. I left a message at 4:58 pm 8/13 (a Friday), after receiving the Past Due invoices. Alden called me back about 30 minutes later. I explained what happened, and he said he would discuss in the office on Monday and get back to me. He was very nice, but I never got a call back.
I understand your position based on what is documented on the invoices; however, the write ups are not even close to being accurate. Maybe the techs confused my house with someone else, I don’t know. I appreciate you crediting my account, but, in my opinion, I had to spend way too much of my time to get this straightened out.

Called on a Monday morning and they came out within 40 minutes. Dave came to the aid of a new tech and quickly diagnosed the issue with a bad wire in my HVAC system. Very reasonably priced and great service.

I have used this company before and like before, this company is very responsive and professional. They answered all my questions respectfully and throughly. I'm a repeat customer because they install good quality systems for a great price. I recently moved and was in need of a reputable company again, sure enough they were the ones for the job. I have their number in my phone and knowing one call to the office, the job is sure to be passed along to the right people. Josh and Eddy are such hard workers and get the job done in a timely manner. I will alway call upon this company if I ever need to. Thank you for such great service and a/c.

We had an issue with our gas pool heater. One company told us the whole thing needed to be replaced. I called Universal for a second opinion. Cullen arrived on time, was so knowledgeable and thorough and answered my many questions very patiently. He was able to replace a display And sensor that was bad and got the unit running WITHOUT having to replace it. He did an excellent job. It’s refreshing to know that honest, knowledgeable people still exist. Thank you!

My spa heating unit failed last week I called Universal AC and they sent someone over fairly quickly and had it repaired in a single visit. The tech Jason was extremely knowledgeable and courteous. Highly recommend this outfit!

My air conditioner died, I had a few companies out to get estimates on a new unit. I called Universal Heating & AC. I must say from the first employee Cullen to speaking with Sandy and finally working with Mike and Mark for installation, I have to tell you I was very impressed with each and everyone that I came in contact with. They’re very professional, knowledgeable and very fair on pricing as well. They made the whole process of replacing my a/c as easy as possible. I highly recommended this company.

I love supporting small businesses. It was easy to setup an appointment to have my HVAC and Pool Heater serviced. They completed the necessary cleaning, assessment, and provided several options to resolve the issue with my pool heater.

Outstanding customer service and very friendly. We had an issue with our pool heater that they fixed quickly at a reasonable price. They also called me later to tell me they found out the unit was actually still under a parts warranty which was unknown to us since the unit came with our home. However they informed me of it, refunded me some of the charges and then told me they would be finishing the repairs at no additional parts cost to us just the labor. Very happy customers. They didn't have to tell us this they could have just charged us as we had no idea it was still under warranty, that's quality service. The techs who came were knowledgeable and friendly.

I got a great deal on my Gulfstream HI 125. -T-A. It is a heater/chiller that will cool my pool this summer. The whole family was great including Sandy who was very helpful in the quote and final install. Mark was very nice along with the owners son, sorry I forgot his name. I talked to Dave the owner about recommendations for Heater/Chillers. Great job ! Looking forward to a warm pool now and a cool pool this summer. I have a 2000 gallon Spa/pool combination.

July 11: additional comment. My Spa/Pool was 91 degrees. Turned on the Chiller for 50 minutes and the water temp is now 86! Wow, heat index outside is 102 and the Spool feels great! Thanks for a great unit by Gulf Stream Heater/Chiller. Money well spent