Universal Heating & Air Conditioning INC.

From initial phone call to the service tech completing the service call was excellent. Arrived when promised and was friendly, courteous and professional. I would highly recommend Universal Heating & Air Conditioning to friends and family.

Had an issue with our pool heater so our agent called Universal and two engineers Cullen and Mark turned up promptly. They were very knowledgeable, professional and friendly and sorted out the problem in no time! Well done!! Based on our experience we would thoroughly recommend this company.

Cullen did an excellent job fixing my pool heater.

Alden arrived on a Saturday in less than 2 hours was able to diagnose and repair my system in under an hour. Alden was friendly and efficient. Highly recommended, this guy is an asset to your company. Thanks for taking good care of me and my ac system.

Fair price and Josh G was very knowledgeable and explained everything he did. Accounting dept secured my warranty for part needed.

I have had Universal install and service systems on several properties and recommend them highly for their quality work, price, and honesty.

20 years ago, My husband Monroe Weiss discovered a problem with our pool heater. A local repair company told him we needed a new heater which could be installed for $5000. Then Monroe called Universal Heating and Air Conditioning Inc , Altamonte Springs. They sent a gentleman who fixed the heater for $40. It is still working perfectly and still heating our pool currently in 2017. Over the years, Universal has serviced our two air conditioning units and kept them running. This year, we finally asked them to replace these old units with two new air conditioners. Chris Vaczi and his assistant installed the new a/c units today . They are good. This is a reliable, efficient, trustworthy company with knowledgeable technicians, and an outstanding customer service oriented team both in the office and in the field. You would be foolish to use anyone else. Kudos to Universal Heating & Air Conditioning Inc, , Altamonte Springs. We are indeed satisfied customers.

I had a technician come out to check our pool heater after experiencing some problems. He (Cullen Smith I believe) was professional, courteous and was able to answer all of our questions. Wouldn't hesitate to call them again!

Contacted the office to request a quote to replace my down a/c- heat pump unit. Jim came out and did a thorough job recon to check space, electrical and site conditions. Next Sandy worked with me to find out my needs. She then sent a proposal with several options to choose. We went back and forth to narrow down what would work best for me. I called and ordered the York system which was the highest rated for energy efficiency and performance. It took a week to get us in the schedule. Mark and Ed “the Cuban sensation” came out yesterday and did the install. First they laid out drop cloths in the garage for protection. The worked methodically and smoothly to remove the old gear and install the new system. Towards the end of the day Josh the service manager came out to inspect and set-up the wifi thermostat. We downloaded an app to run all the settings. We then went thru the operations so I was comfortable with all. The high tech thermostat is really very easy to use. When the crew was done they picked up any debris and left the garage broom clean. I had used Del air for 30 years; but they have become too big and their service has really suffered. I had 4 other companies bid the job and Universal had the most energy efficient, best performing and actual the lowest price for comparable equipment. Sandy or Samantha actual will answer the phone without going thru any phone prompts. Just been a day but already the York is performing so much better than my old high end Lennox system. Give them a call.

I had a pool installed in 2018 and because that company made mistakes with the heater plumbing Universal heat and air conditioning was called in to repair the work. I have to say the staff Sandy and technician Josh were the best at resolving the problem and repairing my pool heater. Great personal attention to detail and customer service and I will be calling on this company for my future a/c and heating issues. Thanks again Josh and Sandy.

Bryan Belk
Mt. Dora, Florida