Spartan Plumbing, Heating and Air Conditioning

Needed an urgent AC repair visit on the weekend. Was able to speak to a live person immediately and schedule same day service. The technician was able to assess and fix the issue and offered several additional recommendations for extending the life and performance of the system.

I’m disappointed by the lack of professionalism by the office staff. I was quoted a price on the phone and once the service was done I’m told it is that price plus labor. Why was the price of labor not included or told plus labor.
Than I find out I could have paid a lower price if I had a maintenance agreement. I could have been told this as well on the phone before the service. I way more than Hvac maintenance because the office staff was not informed.
The service tech Zac was very professional and patient.

Juaquin and Bonny did a great job, quick, efficient, professional.

Scheduling was easy when I called Spartan. They basically asked "when do you want us to be there?" Even though they were late in arriving for the scheduled afternoon appointment, they called and showed up in the early evening. They were courteous, quick, clean and did a great job unstopping our kitchen drain line. Best of all, very reasonably priced.

A service call of $89 then they replaced a $10 part with 15 to 20 minutes of labor. The plumber Kenneth charges my 91yr old mother a grand total of $400. This plumbing company gives plumbing contractors a bad name. I would never use them again or recommend them to anyone as I consider them to be very dishonest.

Prices jacked up so high you might call it extortion. Make sure you understand that they're charging $90 just to show up, adding it to whatever service you actually need. When it comes to doing the work, they charge by the job, and not by the hour. The hourly rate for work can approach or even exceed $1,000/hr. I cannot believe the exploitive pricing that's passing for normal these days. I'm giving 2 stars not one because the tech who visited was kind and polite and agreed with me that the prices were way too high, but it was over his head. Also, they only kept me waiting one hour after he was supposed to be a few minutes away. That actually passes as timely in comparison to the next company I tried.

There's a reason there's so many terrible recent reviews - this company is terrible.

I called to schedule a plumbing appointment for a Saturday two weeks out, and was given a window from 12-5pm. Didn't hear anything from the company on Friday or Saturday morning confirming the appointment or with a more specific time, so called Saturday morning to make sure we were still on.

I was assured that I was scheduled for service, but they wouldn't give me a specific time and said the plumber would be in touch. So I proceeded to spend my entire Saturday afternoon waiting to hear something - anything - from the service.

At the end of my window at 5pm, I called to check if they had any status update. I was told they would pass along my number for someone to call me. Called back again, and this time they said they would mark my request "urgent" but still couldn't give me an idea even if someone would actually be coming at some point. I'm now sitting here having wasted six hours of my weekend, and have no idea at all if they're coming. There's been no update, no apology, and no help at all.

Don't make the same mistake I did and believe the outdated Washingtonian Best Of reviews. Stay away and don't waste your own time.

Very nice and responsive technician named Doyle came out to my house and fixed a leaking toilet. Only charged $89 which seems like an excellent price. He needed to come again as it wasn't completely fixed on the first try but I still am giving five stars because he came very promptly and only charged for the part and not the labor the second time. I would call them again in the future.

I am highly disappointed by the overall experience. The phone systems are circular and no matter what number you call it is routed to same person which means when you ask for corporate person or office, it is all the same. Job got done but the craftsmanship was lacking and the unprofessional attitude of the folks in leadership positions is terrible. It took 8 visits to get water heater installed properly a month of back and forth. Also when you do business with this company, make sure you use a payment option that prioritizes the customer experience such as American Express. They charge top dollar but do not offer a top dollar experience. My service tech saId, "You get what you pay for...." So the 3500 i paid was just for you to sling a water heater in and connect pipes any old kind of way. Well ok.

I had a major dilemma with all drains backed up and no toilets working in my house. Cleo was sent to my house within a couple hours. He even came earlier when I called back to advise Id be home earlier than I thought. He was courteous, personable, very informative and got the job done expediently. If he were my employee I'd pay him anything to keep him working for me. I have had nothing but trouble with plumbing companies in the past so this was refreshing to come across Spartan today. The reason I choose Spartan was because of their excellent reviews, AND the fact that it is woman owned. Does that matter? Who knows.. but it sounded good! I hope to never have to use a plumber again, but if I do, it will be Spartan/Cleo. Thank you.