Spartan Plumbing, Heating and Air Conditioning

We were having a problem with our central forced-air heating system. In minimal time Matthew had evaluated our system and figured out the cause of the problem. Not only were they extremely responsive, their level of professionalism was even more impressive. We give them a top rating all around.

After a very hot night of no AC, Spartan was the fastest company to respond to my emergency service request. Joaquin came within one hour of my initial call and despite it being 7:30 on a Sunday and was incredibly friendly and warm. The issue was a minor one but rather than walking out after five minutes, Joaquin checked the whole system, explaining how it worked and some common issues to look out for and best practices to keep it working well. along the way. Incredibly affordable, too. Great company and great employee in Joaquin.

I recently had my HVAC system serviced for the 2021 season. Spartan (Joaquin) was the serviceman and has serviced my system over the years. Joaquin is the most kind spirited, respectful and knowledgeable serviceman. I want to send kudos to Joaquin, Thank you for a job well done. Thank you to Spartan for employing the most professional employees whether they are the Service Reps and service men/technicians. Thank You for your great service!

Overall very unsatisfied with my experience using Spartan and will not be using them again.

Cons:
- Kenneth is extremely rude; rushing to get the job done, then proceeds to leave me with his other technician. Upon inspection after their work was completed, my toilet began making a strange noise that was not there beforehand. When I call Kenneth to ask why this is happening, he proceeds to berate me over the phone telling me "it's not his problem" and if he was to come back up he'd charge me $205 for it. Absolutely unacceptable to yell at a customer for asking simple questions, not professional at all. Not to mention they left my toilet a mess and didn't even bother to put the tank lid back on.

- Costs are exorbitant - $89 service call fee, $300+ fee to replace supply valve and tank gaskets; over $400 for 40 minutes of actual work; the parts themselves cost ~$15

- For some reason it took nearly an hour for the technicians to go to the store and buy the parts

Pros:
- Responsive and friendly customer support team

- Availability to come quickly

Gary and Raphael of Spartan replaced our water heater and did a fantastic job! Very professional and knowledgeable. The customer service folks answering the phones have also been great. Gary and Raphael even came back the following day, at no charge, to help fix a small issue that had cropped up. The follow-through to fix the lingering issue is what really sets this crew apart. They had already been paid in full for the water heater job and still came out and made sure everything was in perfect working order. I highly recommend Spartan for your plumbing and HVAC needs.

I do not recommend because they failed to show up for the service appointment and lacked the decency to make a simple phone call.

We needed urgent help due to our furnace leaking water all over our floor. I set up appointment with Spartan because they assured me they could service it same-day. I canceled my plans and waited all day for them. No one showed up. I called three times. Each time they promised a technician would call me back shortly. No one ever bothered to call or show up.

The delayed/missed appointment is forgivable. The discourtesy is not. How hard is it to make a 30 second phone call to tell us the truth and cancel the appointment? This business left my family in the lurch and wasted my time. I do not recommend.

Spartan Plumbing, Heating and Air Conditioning was referred to me by my neighbor. I checked them out on the Better Business Bureau website and discovered they had an A+ rating. I called and was fortunate that a technician was already in my close vicinity. Within the hour Joaquin and Matthew showed up.

They guys went straight to work, and talked me through every step. It was determined that I needed a new capacitor. Joaquin retrieved a new capacitor from the truck, it was installed and we were back in business. So the actual time from my placing the call, to the guys leaving was less than two hours.

I am very pleased with this service, as well as the technicians. The experience was quick and painless. I will recommend Spartan to my neighbors and friends.

My agent was Zac. He was very professional and came out for same day service. He took the time to patiently explain the issues with the unit even though I have very little knowledge about HVAC units. Within a couple hours, he had the unit working and the condo substantially cooler. Would definitely use his services again.

They were not able to fulfill a simple appointment. Two no-shows and on the second time the plumber claimed "there was a miscommunication" when he was the person that canceled the first appointment and made the second. We wasted nearly 4 weeks waiting and all for nothing. Good luck, maybe you will get better treatment than us.

We are so glad that we called Spartan Heating and Plumbing. Our Hot Water Heater was leaking. I called several contractors, and was not pleased with the conversation on solving my concern and I was put on hold. I then called Spartan Heating and Plumbing and AC and they came out right away to fix my problem. The Technicians Gary and Bob that came out were First Class Technicians did a excellent job and we were provided with great, quality expertise Service. Gary and Bob was on time, very polite, experienced, very knowledgeable and they did a outstanding excellent job. I highly recommend Spartan Heating and Plumbing AC Services. Spartan Heating and Plumbing always get the job done. All my Plumbing and Heating Concerns we will definitely call Spartan Heating and Plumbing and AC Services. Spartan get the job done and get the job done right.If you ever need a Plumber don't hesitate just call Spartan and you will be glad you did.