Polar Bear Air Conditioning & Heating Inc.

Unfortunately, we have bought three units within three years from polar bear and two have had issues requiring $$ to fix within 18 months. One was apparently due to a filter that was never installed. This was apparently our responsibility, but I have no record of any communication indicating we had to take action for our unit to work properly. When the other one was 14 months old, we were asked to pay $150 for them to just come take a look when it, too, stopped working.

Other companies, like John C Flood, are a little pricier for installation—but the quality of their work is better and customer service is better.

Polar Bear is honest and their pricing seems fair. They’ve never tried to get me to buy items we didn’t need. The same techs have been coming to our house for years … they must run a good shop to keep employees that long.

From beginning contract stage to the complete installation and cleanup, everything I wanted and more. POLAR BEAR did my original new system when I moved up to central air. They did ductwork planning and equipment. Many years later, time to upgrade the new equipment. My idea of a great business is to welcome them in at appointed time, let them do their job, meet again hours later and after learning about the success, say good day and THANKS.
You will be happy you chose POLAR BEAR.

I manage a 150+ year old converted townhouse in DC. Polar Bear AC provides fast service to fix our heating and AC, along with annual service visits to make sure things are working. highly recommend!

Polar Bear technicians are typically on time, prepared for my particular needs, and the always brief me on their findings. They even change the filters.

The Tech was very informative and professional. He fix the problem right away. And I felt cool air within seconds when he was done.

I made the mistake of calling a different AC company to repair my system bc Polar Bear was super busy. I wasted a week dealing with the other company who in the end could not fix my system. One visit from Polar Bear and everything is working again. I will never NOT call Polar Bear again and wait however long it may take to get their technicians to my house. They are worth the wait!!

Polar Bear installed a ductless mini-split for us and they were some of the best contractors that I have ever dealt with. We needed to convert a sun room into a home office. A sales rep came out to discuss options and look at the space. He walked through all the details from where the unit would go to the conduit lines.
When the unit we ordered couldn't be delivered, they upgraded our unit at their expense.
Great company, highly recommended!

Our experience with Polar Bear could not have been better or easier. Joe patiently explained all the options to us & answered all of our questions. He even recommended a unit that was less expensive than the one we were considering going with. That's when I knew we were dealing with a company that was truly trustworthy, and had our best interests at heart. The installation was quick & easy. The installers were prompt, polite, and cleaned up thoroughly when they were finished. Overall a GREAT experience!

Our heater stopped working and it very cold in our house. Polar Bear did come out on a Sunday in a timely manner. The owner seemed friendly. He was wearing a mask but it kept coming down as he was talking so it was pointless. He told me I needed a new furnace costing $5200. My furnace is only 10 years old, we bought a very good model and was told it would last 15 to 20 years. He told a very inappropriate political joke during our conversation and is very good at selling. He went on and on about why it wasn’t worth repairing. I thanked him and decided on a second opinion. The next day another company came in and repaired it for $750.00 and assured me the furnace will be good for another 10 years. The parts they repaired were not even close to what Polar Bear said was wrong with it. Buyer beware and always get a second opinion. I do not recommend Polar Bear!