Spartan Plumbing, Heating and Air Conditioning

I have been a Spartan customer for several years, now, and always found their plumbers to be well qualified and professional. For today's job (which was to repair a leak in our sink), David was no exception to this rule. I found him to be not only incredibly competent, but extremely polite and cheerful. He carefully explained all of the work he would be doing prior to performing it. He arrived exactly on time and cleaned everything up before leaving. And the area below the sink is now completely dry! I will be requesting David the next time I need plumbing assistance. Thank you, David, for your great work!!

This company's web site says "voted best in DC seven years in a row" and "BBB A+ rated". Buyer beware!

We have used them occasionally for many years. In the past, they would show up on time, do a good job, and charge a fair price. However, they have lately changed their billing practices, and now charge by the job, not by the hour, and the result is their prices have more than doubled. When we called to complain, they gave us a lecture on capitalism.

We are remodeling a small bathroom. Called them to cap off supply and drain lines, and install three simple shut off valves -- an easy job. Total cost of components from Home Depot was $28.91, and it took them 90 minutes to do it (total time in to out the door).

Their fees were:
Three angle stop valves -- $645
2" PVC cap -- $189
1/2" copper cap -- $278
(They waived the $89 dispatch fee)
TOTAL $1,112

I would expect to pay about $400 for this job.

After receiving this exorbitant invoice I contacted them using a different name, and asked them to quote this exact work. They said they would send a tech for $99 ($10 more than what is on their web page, what they charged us last month), and the tech would review the job and provide the quote.

So when you call for their service, the tech shows up and gives you a huge price, and then stands and waits for you to agree to it -- after you already owe them the $99 dispatch fee.

Thank you to Spartan for your immediate response to my water heater problem. Within 30 minutes of my call there was a service technician at my door to help - Anil Das was extremely helpful! He was very professional and explained the process thoroughly and let me know my options. and proceeded to take care of the issue. I appreciated being spoken to and treated like a valued customer. THANK YOU!

I needed my radiators flushed. They called when they were in route, as promised. Very professional. Matthew (who wore a mask) explained what he was doing and why. I strongly recommend them. Great pricing compared to others we called. Spartan gave us a flat price the other companies gave us a price to check the system and then they would give us a price. We will be using them again and referring them to friends. Thanks GREAT customer service.

Wouldn't know if they do a good job, their HVAC technician was a no call no show. I set up an appointment with them the day before for the following afternoon. When they hadn't show up by 2:30 I called to confirm. Guy who answered phone seemed uninterested in talking with me, general vibe was 'whatever.' I had someone waiting 6 hours for their guys to show. Never got a call to cancel, reschedule, or say they were running late. Pathetic. There are plenty of other HVAC services out there I would never go with this company again.

Matthew, the service technician, was polite, professional and efficient. He diagnosed the problem (condenser motor capacitor) within minutes, removed the offending item, replaced it and had the system going again, all within half an hour. He was great! I've used Spartan many times over the past 20 years and always been satisfied. Great people, great company!

Aug 25 2021, there is a reason I keep coming back to Spartan for my plumbing needs. Their people are very friendly and knowledgeable, for example today Kenneth showed me what was causing our shower to leak and explained what needed to be fixed in a great way.

Excellent experience! I researched quite a bit before deciding on Spartan to replace my Furnace/Heat pump system. The technician that came over (Gary) for the initial estimate was very professional and knowledgeable. The installation technician (Joaquin) was awesome. He patiently went over ever step of the installation and even found a fault in my thermostat wiring. Definitely recommending them to all my friends and family.

Cannot recommend highly enough. My HVAC stopped working and they sent a team out immediately. They diagnosed the issue and had it sorted in under 20 minutes. Everyone was a pleasure to deal with, from the customer service rep to the techs, Matthew and Joaquin. They were friendly, courteous and wearing their masks (over the nose even!). Great experience.

If I could give this company more than 5 stars I truly would. I had a emergency heating issue where my furnace stopped functioning and we were getting severe snowy weather. A previous company came out and failed to complete the job that my home warranty dispatched. As a result, I was frantic because we were still without heat. I scrambled to find a company on my own and found Spartan. I can't express enough how professional and understanding both Sharron and Matthew were to my extreme emergency. Sharron completely calmed my nerves down by assuring me I was in good hands and they will be able to take care of my heating issue. As a result Sharron dispatched Matthew who was already quite booked for the day but he was able to squeeze time in for me any way (I'm so grateful). When Matthew arrived he was such a joy to work with. He explained everything in detail he was doing to troubleshoot my problem and within a matter of minutes he found my issue and corrected it right away. Words can not express how grateful I am to Sharron and Matthew. Too often companies will hear from the customer when they are dissatisfied but it's not often companies hear about their employees who provided excellent customer service and being extremely knowledgeable about their work. Well I could not let Sharron and Matthew excellent customer service and knowledge go unnoticed. I will definitely recommend this company to friends and family and I plan to use them again if the need arises.

Thank You So Much!!
Angela Williams

Joaquin and Juwan were great!! We had been having AC unit issues for weeks and our prior service kept flaking on us. My husband found Spartan and they came out same day. The walked us through each of the potential issues and what we should be looking at when our unit is fully functioning. They didn't rush and we're extremely responsive. They are our new heating/cooling guys!! Cannot recommend highly enough