Spartan Plumbing, Heating and Air Conditioning

MATTHEW!!!!!! What an amazing HVAC service advisor. He came in on a mission. Matthew was very through and explain everything that a summer check up entailed. He was the first advisor to inform me that I needed to change out one of my filter that I had no clue existed in my home. Such attention to detail!! He is the best advisor that I have ever had from Spartan and we have used them several years. I will now request Matthew only!! Job well done and truly represents the company well.

Joaquin and Edgar were outstanding! They arrived within 30 mins of the initial call to dispatch. They were courteous and polite and took great care to educate my family on exactly what was needed to keep us in tip top shape. Before they left they tested the system and didn't leave until we were completely satisfied. Absolutely amazing team and I totally recommend them to anyone!

I worked with Duane on an emergency plumbing repair in my kitchen. He arrived quickly (thanks Spartan!), fixed everything thoroughly and explained exactly what he was doing. He was honest and experienced in his advice on future work for our plumbing in the kitchen. As a real estate agent, I see LOTS of professionals -- he stood out far and above the rest. Don't hesitate, ask for Duane. He was so good I called their office just to remember his name from work done in January. I'm asking all my clients to use Spartan as well. I'm sold!

I scheduled an appointment for replacement of my water heater. I told the person answering the phone that my water heater was damaged and that the Manufacture had authorized a replacement to picked up from Home Depot. An appointment was made for a window between 8:00 a. m. and 12:00 p.m. The technician arrived at 1:30 p.m. took less than 10 minutes to tell me that Spartan Plumbing does not install customer supplied water heaters (my water heater is a gas w/h); and charged me $89.00 for the service call.
I feel ripped off. Did Spartan only make the appointment to get the Dispatch Fee?
Clearly, the person making the appointment could have simply told me that we do not install customer supplied water heaters.

I wasted a work day for nothing. Very, very disappointed in their customer service
Jo Fisher-Hall of DC

What's the worst that could happen in DC during summer? the AC breaking down! I found Spartan on google with 4 stars reviews so I gave it a go. Everyone I talked to were polite, with an utmost professionalism. We described the problem (we saw ice buildup around the drainage coil) over the phone and were told to turn off the AC right away so that they could come out the next day in the morning. Joaquin and Matt arrived on time, they diagnosed the problem correctly and fixed it fast. They were knowledgeable about old houses like ours, nice and efficient! We are happy to have worked with Spartan and would recommend them to everyone!

Great techs that show up on time and know what they're doing.

George was fantastic in the estimate process.

Gary was great to coordinate the project.

Joaquin and Matthew were absolutely awesome for installation day. Extremely nice guys, tons of expertise, easy to work with, and got the job done fast before the rain came in.

Spartan sent one of their techs Juwan, who was timely to arrive and efficient in his work. He figured out the problem that was causing my furnace not to heat, fixed it, and answered my questions happily along the way. Could not be happier!

First off, the techs were excellent (Marion and Chris). Prompt, knowledgeable, and efficient. If this was just about the techs it would be 5/5 no doubt.

My frustration comes from the administrative/pricing side. I was charged $585 for approximately 45 minutes of work which included no parts and the time it took to write up the invoice.

There was an:
Dispatch fee - $89 (ultimately waived)
Two bathtubs that needed to be unclogged - $195 per bathtub ($390 total)
Garbage disposal fix/reset (not actually broken I just didn’t know how to reset the disposal) - I forgot to ask what this would cost and if it was mentioned I missed it because the repair was so fast
Labor - I was quoted over the phone $195/hour (it would appear that the dispatch itself does not include any time onsite)

While the dispatch fee was waived, the fact that it was nearly $600 for less than an hour’s work was extremely disappointing. I don’t blame the techs, but the lack of price transparency and that labor appeared to be billed separately from the repairs, when they were entirely composed of labor, seemed more than a bit excessive.

No need to call them don't waste your time. I told them what was wrong before they got here. Wayne the manager isn't a team player he was no help.. They told me it was no charge for them to come out and look at the heat pump. I will only be charged if work was done. Which nothing was done. All of a sudden they say the AC was fine. After all I was still charged 119 for something I could have did my self. And which I did told them what was wrong with the heat pump compressor comes on but fan won't turn. Temperature is rising in the house like crazy. Bottom line Spartan charged my wife 119 for just looking at it which is highway robbery. I wasn't home at the time..
I told Wayne he would get a negative review if that's his real name.. Go to another company these guys are jokes.

Great service! Zac, who helped us out, went above and beyond. Our air conditioner went out and within 24 hours we had a new unit and things were working great. Definitely the best HVAC company experience I’ve ever had.