Horizon Services - Air Conditioning, Plumbing & Heating

Avoid this company like the plague. They came out because my A/C was not working. They replaced the capacitor and charged me $496 for it. After I later checked I found that a capacitor only costs between $15-$20. After I called they gave me a refund of $300 so they still screwed me over for at least an additional $170. These people are not to be trusted. They would have been perfectly happy to overcharge me $475 if I hadn't complained. That is not a good value in anybody's book.

All of a sudden our [very old] faucet stopped working properly and we knew further use would cause damage, so we called Horizon. I was shocked that they scheduled us in immediately.

I was only expecting one technician, but two arrived. They were very friendly, and soon learned the second man was in training. We were quoted a crazy amount for labor, new faucet, and replacement. But, my husband ran to the store to get a replacement from Lowes which cut the price in half.

Seemed ridiculous to spend so much money on just a faucet since we are renovating in a few months anyway. But they were able to replace it for us before they even left (also very surprising that we didn’t have to be rescheduled like other plumbing companies will do).

We’ve been on and off customers of Horizon since 2014, and it’s nice to see that they are just as kind and efficient as they were nearly 10 years ago.

John Tussey, Technician was thorough in explaining condition of our 10 year old Lenox condenser. He made adjustments to keep it running efficiently. Requested John for our December Winter maintenance.
We’ve been a Horizon Customer since 2001 when the company was Geiger.

I have never had a great experience with Horizon before. I only called them because of the service agreement that was put in place by the prior home owner. However, today's visit with Andre was great. He was super knowledgeable, friendly, professional and answered all my questions. He is an incredible asset for the company and if Horizon has more techs like him I am sure they can turn my opinion about the company around.

Highly professional, keep me updated on the arrival time and who will be the technician. Hogan was very knowledgeable about how the system works giving us some important recommendations which will appreciate, very satisfied with the work done. First I make an appointment with Blue Dot they make me wait for 6 weeks on the day of the visit they cancel arguing that it was some more important appointment. Need to revise the policy for customer service. New Horizons fill all my needs from the moment I call until the service was done. Thank you for the great organized team. Happy Holidays

Mark and Tristan were on time and professional through the entire process. Tristan even helped me move some furniture to another area to free up some space.He also went into great detail how my new thermostat and humidity sensor worked. Mark was very knowledgeable and helpful when explaining the new heating system and new safety features that our old unit didn't have. Overall a great experience and plan on using horizon for future upgrades.

The service representative was extremely professional. He arrived on time and after assessing the repair situation it was determined that I could opt out of the original request because he provided access to the shutoff valve. The representative name was Matt and I want to express my gratitude for him being forthcoming and not just doing repair work because it was requested. Thanks again for being so responsive to my service request.

Very timely in arrival. The technician was very patient in explaining how my system works with 3 different units.
He checked the entire system that required him going into my crawl space and attic.
Will definitely continue using this company for my cooling and heating needs.

Wasn’t aware my old company merged with Horizon so I was surprised this morning when I called my old company from my cell phone Contacts. But, the technician arrived on time and was courteous and professional at all times. Matt Miller is his name. Explained everything he was doing and checking. Explained the multiple options; wasn’t pushy at all. Signed up for the monthly plan.

Kevin Gallegos is AMAZING!
We needed new burners and other parts on our gas furnace and he worked with me to set up a feasible maintenance plan. He explained everything to me as he was doing it and answered all my random questions.
I can't recommend them enough!