Petro Home Services

Absolutely awesome! I called them at 2a.m. to schedule a appointment that wasn't a emergency. They had someone out that day and solved the problem fast. The tech was friendly. He cleaned up everything. I can't say enough about my experience!

Made a call to Petro for no heat or hot water at 8:15 am. I was given an arrival time of a technician at between 11:30 am and 2:30 PM.
At 2:15, the tech hadn't arrived, so I called Petro back. They responded that the tech was "running a little late " and should arrive by 3:00 pm. The tech finally arrived at 4:35 pm
The tech found the problem quickly. A plastic motor coupling had cracked. He stated that the cracked coupling was the improper size ( too short ). This coupling was the identical part that was replaced by Petro on a prior "no heat" service call. The tech replaced the part, our heat and hot water were restored, and the tech was on his way.
I understand that the fall is a busy time for home heating units. However, waiting for over 8 hours was unacceptable. Petro should have more manpower available for the volume of service calls that they are taking on. Also, an update about tech arrival times should be made to the customer. I waited over ,six hours for a technician, which wasted my entire day. Lastly, to learn that the cause of the problem was the wrong part installed by Petro infuriated me. My time is valuable as well! Petro needs to step up their service game.

So far have received 2 deliveries in 2022 and am satisfied with the experience!

Been a customer for over 2 years after they took over our old supplier. Roped us into a so-called "variable" pricing plan with a price ceiling and proceeded to charge us the plan ceiling for the length of the contract, a price $1-1.50 per gallon more than competing companies. When I complained they stated that they would let us out of the contract for a $399 cancellation fee. I complained vociferously, and without notice they unilaterally cancelled our plan (without me ever telling them to) and sent us an extra bill for $399. Review sites are LOADED with people complaining about the exact or similar treatment. They misrepresent the true nature of the plan in order to trick you into signing and proceed to use the contract as a "license" to price gouge and rip you off until your plan expires or you pay $399. Unscrupulous, unethical, surly and unbending... what more can I say... ABSOLUTELY stay clear... 1 star is WAY too generous...

Had a problem with my oil furnace. Called for service and they were out there the same day within a few short hours. They diagnosed the problem quickly and fixed it. Have been using these great people for years for annual tune ups and wouldn't consider anyone eles.

The phone operator was understanding and quickly scheduled a repair.
The technician that came to my house late at night was fantastic! He was experienced,answered my questions, and explained everything.

Technicians were on time,. They were very polite and friendly. They did an excellent job servicing the system. The left my home just as they found it.

I'm very happy with the service provided.

Petro has been taking advantage of my 80 year old mother for the last month. She is a recent widow and my step father always took care of the account. The petro truck destroyed a wall in her yard and they said send a picture and a quote, then they said they (Kwiese Morland) had to send someone out to inspect the damage...since that time they have promised an appointment to come out 5 times while my mother waited patiently, each time she got the run around because they thought they could take advantage of a poor little widow..not cool at all, wonder how many others they try to take advantage of?

Great service whenever I call, and a great value as well!

The yearly tune up and general inspection was done when I wasn't home, despite the fact that I set up a date for it. They canceled and showed up on a different date and time. No good!!!!!