Petro Home Services

Here's what will most likely happen if you try to be smart and lock in a low rate through a full year contract. They will call you almost every day to convince you that they are locking you into a low rate range that will be sure to go up in the fall if you don't take advantage and that prices are going up as you speak. My offer was $1.64 with a ceiling of $2.01. They give you a super low first time delivery rate, ($1.39 in my case) which they honor. However, all their deliveries after this go automatically into their ceiling rate! I got a second delivery and I was truly expecting to have it at their lowest promised price of $1.64 since the rates in the market at the time were at $1.34 -$1.49! I called the company and when I expressed my disappointment with their practice, they transferred me to three different people since the first two seemed unable to respond to my allegations. The third person was a woman who was clearly ready to play "bad cop" against my demands and from the beginning used a very cold tone letting me know that they include their services into the price. She was claiming that they're offering more than other companies and their rates were way higher than $2.01 at the time and therefore me being charged cap was actually a good deal and every company is different. When I continued to push back on the fact that the market price was way lower than that, and I should have gotten charged at least my low end of the price range, she immediately went on to tell me, "I want to remind you that you ARE in a contract with us for a full year." I could not believe it! I do have the right to a free maintenance visit, so while I was discouraged from continuing to argue back, I asked her to schedule this appointment. The soonest time was in January! That was 3 months away! (Had I waited any longer to schedule, they would've probably stated that my contract would be over by the time they could get anyone out, so I wouldn't get the service unless I renewed.) Trying to get out of the contract comes at a $600 price (which I'm better off using on oil delivery). So yes, I am stuck in a contract until next spring. I will definitely make sure to remember her words when they call again when it's time for renewal.

I did not have heat in my home and so I called Petro and employee 107 came before his scheduled 😊😊 time of which I was so thankful.

And so the minute he walk in he noticed the problem immediately that I needed oil but because the gauge was not functioning correctly it seems as if it had oil and so immediately # 107 put the oil in and ahhhh my home was warm and comfy again. I called him my angel because I believe that what he showed up as that day.

Thank you # 107 for all your hard work.

Was extremely please with the service provided by Pete K . Very professional and knowledge.

Petro received $1000 from CRT for fuel assistance program and did NOT deliver because we have a past due balance. We literally are left in the cold. This is not right

We've been very happy with Petro. A reasonable introductory rate which they did not try to hike ridiculously after the first year like another company we've used. And when we needed service the technician was punctual, polite, and got the job done very quickly and efficiently. Very happy!

I have been very disappointed with Petro. When I first signed up whit them I did so because of a mailer offering a free $100 of oil to contract with them so I did. When the year was up and it came time to renew they kept calling me and pestering to renew my price lock with them. When I inquired further I found out that not signing the contract meant that they would deliver at "market" whatever it happened to be at the time, but I could lock my price in. Locking the price in cane out at somewhere near $0.40 a gallon to lock in!!! so I said no thanks I will stick with market. that was in spring so I never really noticed until my first oil delivery this fall and the price was north of $3.50 a gallon!!! I called other suppliers and found that actual market in my area was $2.09, an entire 40% lower than Petro's price! I made other calls around and ultimately had contracting with someone else on my to-do list but didn't cancel Petro before they made my next delivery $3.58 a gallon! One quick call where they told me that "there isn't a market price, that is OUR price" and I canceled. I will not be back

Very experienced people who go above and beyond for you and your home. I would recommend to all you are in good hands with Petro. Im a first time homeowner I had issue with my boiler and they walked me through the whole process and cleaned my boiler. No rush and really took their time to ensure everything was working properly. Honestly I recommend to all trust with confidence.

From the customer service down to the technicians, I have absolutely no complaints about working with Petro. We had gone without hot water due to the recent storm and tried to troubleshoot ourselves, but had no luck of course. When I called Petro, they sent someone out to our home the SAME day! And now we have hot water, and the best thing I did was pay extra for the service agreement! Couldn't have been more pleased with the service we recieved!

They came out to check my furnace & charged $50.00.
The service guy was rude & just looked at my furnace & said I need a new one. He said the front plate that was leaking would be difficult to replace because the bolts would break & I needed a plumber. He didn't bother checking the rest of the furnace like the 3 circulators. He didn't even touch my furnace & just left saying I need a new one.
Well my son bought the leaky plate on line & he removed the one rusty one with no problem & put the new one on. He's not a plumber. Then called Petri back to tell them I got it repaired & of they would come out & check the rest of furnace. They refused & said that they can't service me because I didn't buy oil from them. I said then why did you take my money & come out the first time??? No explanation! Worst company ever!!
I called M. J. Edmonds they serviced it & said it's runs efficiently for only $211. Far cry from a new furnace!!!

I didn't even want to give them one star. Petro is an unbelievable scam, taking advantage of those who have oil heat - they "lock you in" to a great rate if you agree to their fill up service (they check monthly and fill) and then without warning or justification the locked in rate is gone and you're paying almost double. On top of this, they DO NOT respond to emergency calls. TWICE in the past year we have run out of oil, causing our pipes to freeze. On the first occasion, there was no one at Petro even answering the phones. We had guests staying at our house and were forced to call another company for an emergency fill. THEN PETRO CHARGED US OVER $400 FOR USING ANOTHER COMPANY! Oh, and if you don't open your mail for a day? Prepare for a late fee because payment is due upon receipt. Seriously, they send letters dated THREE DAYS after the invoice! I DETEST this company and am thrilled that we are finally able to stop using them as their terms and conditions are so predatory you get charged for trying to end service with them as well. THEY ARE ONLY CONCERNED ABOUT YOUR MONEY.