Environmental Heating and Air Solutions

The installers were exceptional. Professional explained everything as they went along they did an awesome job. We are very pleased with their service and their crew. They protected our floors they were very clean. Made sure everything was working before they left very respectful of our property. I can’t say enough kind words to this crew, because there aren’t enough to give them exceptional words they deserve. They checked with us throughout the whole process to make sure we were happy with where the placement was, and everything was to our expectations.

We were in a jam. I called and was able to get someone out the same day. Tim was the technician that came to our house. He was professional, friendly, and very knowledgeable. He found this issue and fixed it quickly. We have utilized Environmental Heating and air for ALL our HVAC needs. We have never been disappointed. We highly recommend them.

First I wanna say thank you for a follow-up call before having the service man leave, I was lil late. That being said, how glad I am that I recieved your services. Antonio was the perfect rep, he was confident and knew his stuff. The visit was no hit-and-run, it took time to evaluate and perform those task. Antonio was personable and made me feel comfortable in the process. Pricing is good. As long as the company hires passionate and personable staff like Antonio, business is looking good. 😊

We went through Costco and were first impressed with the responsiveness of Environmental Heating and Air. The salesman was polite and thorough and we purchased a new HVAC for $24,000 and they installed it within a few days last September. The installers left a huge mess behind with nails and screws, and sharp pieces of metal on our driveway and scattered around our garage. They also drilled into Sheetrock and left the dust on objects and all over the flooring. The AC unit itself was placed on our old concrete pad and it looked unbalanced and ridiculous with pieces of wood placed under the feet to try to balance it. Within 24 hours, in the middle of a heatwave, the AC unit stopped working and an error message appeared on the Smart Thermostat. We contacted the salesman who then stopped returning our calls. The office sent a second team of installers, who were very professional and they saw the problem immediately - the drainage pipe was not installed at an incline so the condensation backed up into the unit causing it to shut down. They spent the next several hours repairing the issue and cleaning up the mess from the previous installers.

When Arcon Energy Solutions came to do their inspections, the AC was showing there was a problem needing repair (note: this test must be performed on a day above 60 degrees). On a day when it was in the 40's, EHA sent out the same guy from the first installation to "repair" it and after less than 5 minutes (and wrapping a makeshift blanket around the AC unit to run his test) he proclaimed the unit was in working order. We did not trust his methods and asked that Arcon return to retest the system, but unfortunately the cold weather prevented them from doing the testing - until today when it was above 60 degrees (Note: it's now 5 months later). The technician from Arcon arrived and when I tried to turn the AC unit on for him to perform his test, the Smart Thermometer indicated we didn't even have an AC unit installed. This has been absolutely ridiculous to deal with and we have contact Costco to complain as well. To date our unit is still not working and has not passed inspection with Arcon or Contra Costa County.

We just had Alexa come out today for a maintenance visit. She identified an issue that EHA will come out and address in the near future. I'm sure she didn't expect to be at our home as long as she was, but she performed her work professionally and competently and explained the issue well. We purchased our HVAC unit a couple years ago and have had nothing but good experiences from everyone from EHA that we've come in contact with. Thank you, Alexa and EHA!

3/28/2023: This install was estimated to be completed in one day, on 2/28/2023, but was not.
On 3/8/2023, Zach Goater assisted by Hector, came to finish up the installation. Both were professional, competent, respectful and personable. Zach installed the filter at the furnace as required by the contract, something that previously Jacob said was not possible no matter who I asked. He completed the heat pump installation, corrected some wiring connections, started it up, and spent time explaining how the thermostat works. I was very pleased with Zach and Hector.
As follow up to the HERS testing, Doyle Collier came today 3/28/2023 to seal the vent boots as required by the HERS inspector. Doyle was also professional, competent, efficient and respectful. He adjusted the thermostat setting that was preventing the heat pump from heating. He also troubleshot the metallic clanging noise that occurred when the air blower starts up. I was happy with Doyle's service.
On balance, of the 6 technicians who did work at my home, only one was problematic, the rest of them were fine. The excellent follow ups deserve 5-star ratings.

My Daughter, Christine used this service. Johnanthan is a very dependable, professional and responsive employee. He is absolutely the best they have, He fixed what the other guy did not!!!!!! He takes pictures of before and after, he is very respectful and professional. Thank you Jonathan.

Jonathan M saved the day! He is a hard worker, takes pride in the job he does and is fantastic at listening to and educating homeowners about their heating and air conditioning systems. He has years of experience in the industry which made us feel confident our system was in good hands.
The pin on the contactor on our air conditioner seized up and a fuse prevented the air conditioner from starting up. He walked us through the troubleshooting process. He explained why the system wouldn't work without replacing the contactor and it's role in starting up the system. He also provided an estimate, so we could decide to move forward with the repair without any surprises. Once the contactor was replaced, he made sure the system was working well. He spent a lot of time with us and made us feel comfortable. In a polite and respectful manner, he educated us why our system wasn't functioning as well as it should be. While we can't afford to replace the ducting at this time, he gave us suggestions to improve our heating and cooling needs and tips how to help maintain our system. He went above and beyond our expectations when he returned late at night because of a strange buzzing sound. It was very important to him that our system functioned without the buzzing, and we were satisfied with his work. He knew exactly what needed to be done, and he fixed the problem. We've been with Environmental Heating & Air Solutions for 8 years now and have always been impressed with their technicians and office personnel. Thank you.

I can't say enough good things about your HVAC technician Tim! He came thru when our air went out and maintained constant updates on the process as it unfolded. I will never use anyone else again.

First time customer going through Costco who brought us to these guys!

The whole experience was very smooth. Tom was great from the get go for helping with every question my wife and I had (even on Saturday nights)!

The installation crew answered any remaining questions we had prior, during and after installation.

The crew was very professional and you can tell they all took a lot of pride in their work, which we are very grateful for.

We felt very comfortable with the company as a whole and will be using / recommending them to anyone who asked about heating and air related work.

A big THANK YOU to the whole team from front desk to sales and installation crew!