Gene Burch Plumbing Heating & Air

Raul was great. Walked me through all details and helped troubleshoot. Reasonable cost. Will use again.

What a great team! Everyone is super-nice, on time, reliable and do a high-quality job. They are always there is you have questions or need something to be changed with the install. Freddy and his team are a star, highly recommend.

Raul was scheduled quickly, arrived on time, and diagnosed and fixed the issue quickly. He was proactive in recommending service for other units in the building, based on his findings for the original service call.

Sergio was amazing. He repaired the heating unit and cleaned the area. He did and a great job… and He is thoughtful, kind, professional and responsible.

Raul did a thorough inspection of the a/c unit. He was very polite and recommended ways to keep the unit running smoothly. I pay the monthly fee for this service and I think it’s worthwhile.

Tae and the office admin team, as well as the rest of the team are always right there with what we need to keep our HVAC system tuned up and running well. Tae took time to explain and educate me on his system check and answered my many questions on how things work and what I need to do as a homeowner to monitor and care for the system. Also, no extra sales pitches or promoting add-ons. I always feel heard and taken care of by the whole team. Thank you!

Ivan is knowledgeable & personable. His professional expertise is unmatched!

Dave A. did a great job for me on my heating unit. He was on time, courteous, clean and professional. He explained the problem thoroughly and installed the part with the help of Tae. All around a good experience and would recommend highly.

We had an AC emergency when it went out on the 111 degree day. My call was answered immediately and the AC was fixed in a matter of hours rather than days. I also learned how to maintain my air compressor. We are so grateful!

The water heater in the house I have been renting broke down a week ago due to a leakage that had gone undetected for too long. I notified the landlord and called two other reputable plumbers whom I had hired previously. Neither of them had any openings during the following week, perhaps due to a shortage of technicians. Then, I remembered Gene Burch Plumbing from decades ago, when I had an office in the same building as theirs. They gave me an appointment for yesterday, when Brad and Kevin arrived promptly, evaluated the damage and explained it to me and then to the landlord, instructed me to clear the area around the water heater, and set an appointment for another technician to arrive the next morning.
David arrived promptly this morning after calling to let me know he was coming over. A twenty-year-old technician, David was a polite, courteous, dilligent, and competent professional, who seemed to enjoy, and take a pride, in his profession got the job done perfectly within the previously estimated time, answering every question of mine and cleaning after himself after he was done. The satisfaction I got from talking with David and watching him practice his profession so competently exceeded the inconvenience and annoyance of not having hot water for a week.