Paschal Air, Plumbing & Electric

We called because our brand new thermostat which we bought at Lowe’s was not working. I was quoted an $89 service charge to check on it. He determined it was the thermostat which was not working and installed a new one from his truck. After he had the thermostat installed, he then told me it cost over $500 to install a new thermostat. I was shocked to say the least. If he had told me it was the thermostat that was not working and it would cost me $500 to replace it, I would have gone back to Lowe’s and traded for a new one and put it in myself and been happy to pay the $89 service charge. You should let us know what the cost is going to be before the work instead of after doing the work.

The technician was excellent, the cancellation and inability of the office was defective. I asked to speak with the manager several times, I finally received a call from her after I asked the owner to call me. Still haven’t heard from him, doubt I will.

Chris and Nick were excellent! They called in advance and were there within 15 minutes. Extremely professional and knowledgeable! They diagnosed and fixed the problem quickly, stayed to ensure everything was working properly, and cleaned up nicely when the job was complete. Thank you guys for an A++ plumbing job!

Thank you, Dan! Everything about the experience was perfect— easy scheduling online, the technician (Dan) arrived right on time, and he was so polite, professional, and thorough. He went above and beyond. Five Stars!

Val and Logan arrived this morning and went right to work trenching from the water meter to our house. Having found the source of the water leaks they went right to work replacing the waterline in a larger sleeve that will serve to protect the new line. In the future if there is a leak the line can be removed and replaced without opening a trench again. The job was clearly done right and I appreciate their knowledge, effort and care in doing the job!

Paschal Air, Plumbing & Electric has serviced and repaired our home HVAC system for years. They are always professional and responsive, and get the job done right every time. We can't ask for much more than that! We'd happily recommend Paschal to our friends and neighbors!

HVAC repair and routine maintenance today. Excellent experience. I’ve done business with Pascal for 8 years. Always very courteous, pleasant, professional, reliable. I would not call anyone else.

The customer service at paschal is awful. The technician was great. I tried calling several times throughout the day and was put on hold at one point I was on hold for 90 minutes and they finally switched me to leave a message and they’ll call me back but they never did they changed my appointment. I wanted to change my appointment two or three different times, and the same thing happened last year and they changed my appointment because they were setting up a new service. I would not use them again.

Update- they contacted me and apologized and have set up a time to come and do the job at the original quoted price. I was very pleased with the response from the manager and look forward to having them come back out.

I had them come give a quote on cleaning my duct work and putting in a halo system. They did then came to put it in and doubled the price because they said they didn't figure in that I had two units, even though they had come out and inspected before quoting me. Then they told me they'd only charge $500 for the second unit, giving me a discount, I accepted their offer... then I get a call saying no...they made another mistake and the $500 would only be for cleaning the duct work.... So I told them to leave... very unprofessional... I was completely disappointed in their incompetence when it comes to simply giving me a price and sticking to it... I'd be careful if you choose to use them... it felt like a con almost..

I called a lot of plumbers in Northwest Arkansas. Paschal was here FAST and they knew exactly what they were talking about. We had a colossal mess from a very old water heater. I took one cold shower and I’d had enough. With three kids, hot water is very important. We called Paschal to install our new water heater and they were there within an hour of each call. Zack was punctual, very professional and courteous, and a hard worker. The end result looks incredible and functions flawlessly. Paschal will get all of our future calls for plumbing needs and more. We are very pleased!